This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency. The Debt Negotiator (Creditor Escalations) role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients. You’ll manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 20–30 outbound calls per day to keep accounts moving toward resolution. Every interaction requires proactive urgency and the use of proven negotiation practices to maximize client savings and close accounts effectively, accelerating their path toward financial stability. Step into a role where you boldly advocate for clients seeking debt relief, leading each negotiation with confidence and a commitment to transforming lives. If you’re motivated by impactful conversations, fast-paced problem-solving, and seeing the results of your work every day, this is a role where you’ll thrive. This is a full-time remote role with an expected start date of 4/27/2026. Responsibilities - Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action. - Establish and maintain contact relationships with law firms. - Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible. - Review client's banking account to determine funds necessary and available to execute the program. - Responsible for achieving monthly KPIs set by management. - Gather and submit required legal documentation for approval and payment of accounts. - Liaise with law firms for client account data and document exchanges. - Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm. - Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief. - Work with other members of the team to ensure efficient process. - Manage confidential information/documents with a high level of discretion. - Perform other duties as directed by manager(s). Qualifications - Bachelor's degree preferred, or relevant work experience. - Experience working in a metrics based/goals driven environment preferred. - Analytical mindset with a strong business acumen, professionalism, and communication skills. - High energy, competitive, articulate, passionate, and motivated to provide best in class service for clients. - Desire to work in a collaborative, team-oriented environment. - Multi-tasker with great organizational skills. - Ability to easily build rapport with clients and creditors. - Computer competency and ability to work with a computer. - Prior experience using a CRM platform (Salesforce preferred). - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Remain calm and professional during difficult discussions. - Take constructive feedback. - Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. Base rate for this position starts at $19.81/hr ($41,204.80 annually). Role is eligible for performance-based bonuses which bring total average compensation to $80,000 annually. The top 25% of the team can make up to $90,000. Benefits - Generous Medical, Dental, and Vision Benefits. - 401(k) with Company Match. - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation. - 12 weeks Paid Parental Leave. - Pre-tax Transit Benefits. - No-Cost Life Insurance Benefits. - Voluntary Benefits Options. - ASPCA Pet Health Insurance Discount. - Access to your earned wages at any time before payday.

• Ensure timely and accurate submission of patient statements • Ensure proper follow-up is performed on all outstanding balances • Evaluate eligibility for Copay Assistance & Hardship Program and identify possible funding sources • Follow internal and external policies and procedures • Escalate problems as necessary to ensure timely resolution • Ensure balances that are billed to a patient are appropriate by reviewing the primary payer EOB and other account information as necessary • Maintain the patient billing phone line and answer and respond to patient questions and concerns in a timely manner • Submissions & Collections of Copay Assistance Payor accounts for assigned payers • Re-enroll patients yearly for Copay Assistance and Hardship Programs • Additional duties as assigned

• Servicing delinquent credit card accounts through varying contact channels including outbound, inbound, and digital messaging • Minimizing losses to the company by assessing each customer situation to provide relevant payment options while strengthening the relationship with our customers • Utilizing professional and influential communications to keep the good will of customers while securing payments • Using multi-tasking skills to handle back-to-back calls in a fast-paced call center environment • Actively manage and escalate risk and customer impacting issues within the day-to-day role to management • Reviewing past due accounts and calling customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected • Building rapport with the cardmembers and working with customers to secure repayment on delinquent accounts • Ensuring compliance with company policies and procedures • Handling difficult collection calls as determined by center management

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Client Account Coordinator is a collections role responsible for the accounting administrative functions within Fleet Management. Those functions include, but are not limited to: - Researching billing questions and contacting customers on accounts receivable balances. - Being the main point of contact for accounts receivable and billing questions for local sales teams, administrative offices, and external customers. - Working full-time remotely from home in the Greater St. Louis, MO Metropolitan area. - Maintaining a schedule of Monday through Friday, 8 a.m. to 5 p.m. CST. The pay range for this position is $21.20 to $22.12 per hour USD, determined by factors such as education, qualifications, experience, skills, performance, and business needs. Qualifications - Must currently live in the Greater St. Louis, MO Metropolitan area. - Minimum 2 years accounting, billing, or AR experience. - Minimum 2 years customer service experience. - Accounting Software knowledge preferred (Quickbooks, PeopleSoft Financials, etc.). - Some college coursework in Accounting or Business preferred. - Intermediate proficiency with MS Excel. - Must have the ability to meet all work from home technical requirements. - Must be authorized to work in the United States without requiring work authorization sponsorship. Requirements - Ethics & Values. - Executing. - Customer Service. - Detail-Oriented. - Problem Solving. - Communication. - Resilience. Work from Home (WFH) Requirements - Terrestrial cable or fiber internet connections are strongly preferred; satellite internet connections are not supported. - High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. - Connection latency must be less than 100ms. Benefits - Paid vacation and choice time days. - Medical, dental, and vision insurance benefits. - Dependent spending account and health savings account. - Life and disability insurance. - Fertility benefits. - Employee Assistance Programs. - Profit sharing and 401(k) employer match. - Discounts and more! Company Description Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. - North American fleet of 765,000 vehicles and growing at 6 percent. - Commitment to investment in and development of our people. - Doing the right thing by our customers and employees every time. - Operations center located at 2281 Ball Dr. St. Louis, MO 63146.