• Guiding customers through modernization of their infrastructure • Unlocking new opportunities for customers • Delivering customized roadmap for modernization • Collaborating closely with customers to develop advanced solutions • Nurturing strategic relationships with key partners and vendors

• Serve as the primary technical and strategic partner for Redwood’s existing customers. • Ensure customers realize maximum value from their Redwood investments by driving adoption and uncovering new opportunities for expansion. • Build and maintain strong, trusted relationships with technical and executive stakeholders within customer organizations. • Lead Health Checks, Use Case Workshops, and Business Reviews to ensure customer success and solution alignment. • Proactively identify adoption gaps and risk areas to create “get-well” plans. • Collaborate with Account Executives to identify and pursue expansion opportunities within existing customers. • Prepare and deliver high-impact product demonstrations and technical presentations tailored to customer goals. • Act as the technical liaison and escalation point for your accounts.

• Engage in pre-sales cycle on “all things” services of varying size and complexity • Champion Plex's implementation methodology and drive it through each sales opportunity • Provide mentoring and guidance on Professional Services processes during pre and post sales engagements to ensure consistent quality of services delivery during the project • Lead the Plex and customer team to proactively identify and design first level of project engagement / to identify potential risks and issues that could impact overall project scope, schedule, or budget • Responsible for quota/bookings individual forecasting and attainment. • Participate in Customer Steering Committee meetings, Milestone Events, and internal Portfolio Reviews for assigned projects • Ensure that projects are staffed and planned effectively in collaboration with resource management • Ensure that opportunities are designed to be delivered within time and budget estimations. • Build relationships with Plex Sales teams (ESSE's) and Sales Engineering (ESSC's) along with delivery and Support teams

• Partner with Enterprise Account Executives to shape deal strategy, drive discovery conversations, and deliver high-impact demonstrations that influence executive-level decisions • Showcase Motive’s value by tailoring demos that resonate across technical, operational, and business audiences — positioning yourself as a trusted advisor to customers • Translate complex customer challenges into clear, compelling solutions that deliver measurable business outcomes • Develop deep expertise in the competitive landscape, playing a key role in winning strategic displacement opportunities • Establish yourself as a product authority — mastering today’s platform while shaping conversations around future innovations • Collaborate on RFIs and RFPs to position Motive as the partner of choice for Enterprise organizations • Act as a visible connector between Sales and cross-functional teams (Product, Engineering, Customer Success, Marketing), ensuring customer insights fuel continuous improvement and innovation