• Define and drive multi-team product and AI strategy that shapes Replicant's vision for the next generation of AI customer service. Own problems at the product and company strategy level, balancing long-term technical bets with iterative delivery. • Stay at the frontier of AI capabilities—deeply understand the evolving landscape of large language models, voice AI, evaluation frameworks, and agentic architectures. Determine where Replicant should build, partner, or integrate to maintain a technical and strategic edge. • Lead cross-functional initiatives with measurable business and customer impact. Own roadmaps from conception through execution and iteration, working across AI/ML, engineering, design, and go-to-market teams. • Drive customer and market research in uncharted areas. Regularly engage with customers, prospects, and industry leaders (2-3+ interactions per week) to gather signal on complex, multi-team problems. Share insights that shape product strategy across the organization. • Establish and own company-wide product metrics—including accuracy, containment, task success rates, latency, CSAT, and cost efficiency—and use them to guide decisions at the strategic level. • Communicate and inspire across all audiences—from engineering teams to executives, board, and customers. Tell stories that align the company and close enterprise deals. Regularly represent EPD and Replicant externally. • Coach and elevate the product team. Lead through example, provide regular feedback, and make everyone around you a better PM. Drive hiring for senior and executive positions, closing top candidates.

• Drive product development at scale, making complex ecosystems simple and enabling teams to push the boundaries of what’s possible • Drive customer value and business impact by deeply understanding customer and internal users pain points and needs and move quickly to ship world-class products • Work with an amazing cross functional team across data scientists, engineering, sales, product marketing, operations, finance and legal • Monitor costs, and own your product’s profitability goals • Articulate complex subject matter in compelling easy-to-understand terms • Take ownership for the success of the team and the products within the suite

• Own PLG as a revenue engine: Take end-to-end ownership of the self-serve / PLG funnel: acquisition → signup → onboarding → activation → paywall → expansion → retention for micro customers. • Maximize revenue from the self-served micro segment and tie your roadmap directly to revenue, expansion and retention outcomes. • Design the post-signup journey: Map and continuously refine the post-signup journey: from account creation to first successful call and ongoing usage. • Set “when to human” rules: Define and iterate on “when to human” rules – when a user should stay fully self-serve vs. when to route to Sales, CSM or CS team. • Run fast experiments with a dedicated squad: Lead a PLG team of ~2–3 software engineers with a high-velocity, test-and-learn mindset. • Partner across GTM: Work closely with Marketing, Sales, CS, RevOps, and Data to make PLG a company-wide revenue engine, not a silo.

• Champion a deep understanding of customers and agent needs, and form them into a compelling servicing agenda. • Identify high-impact product opportunities which support Varo’s business strategy and elevate the servicing experience. • Drive the product strategy in our key customer and agent touchpoints (CRM, Disputes, Chat, Voice). • Lead the development and implementation of enhancements that empower our agents to efficiently and effectively resolve customer concerns, fostering a best-in-class support environment. • Create actionable user stories, acceptance criteria, and process workflows that turn your insights into customer impact. • Collaborate seamlessly with engineers, designers, data scientists, and 3rd party vendors from ideation to launch. • Craft hypotheses and experiments, extracting learning which inform the roadmap and strategy. • Make strategic decisions informed by data and effectively communicate these decisions to stakeholders and executives.