• Champion a deep understanding of customers and agent needs, and form them into a compelling servicing agenda. • Identify high-impact product opportunities which support Varo’s business strategy and elevate the servicing experience. • Drive the product strategy in our key customer and agent touchpoints (CRM, Disputes, Chat, Voice). • Lead the development and implementation of enhancements that empower our agents to efficiently and effectively resolve customer concerns, fostering a best-in-class support environment. • Create actionable user stories, acceptance criteria, and process workflows that turn your insights into customer impact. • Collaborate seamlessly with engineers, designers, data scientists, and 3rd party vendors from ideation to launch. • Craft hypotheses and experiments, extracting learning which inform the roadmap and strategy. • Make strategic decisions informed by data and effectively communicate these decisions to stakeholders and executives.

• Define and communicate a compelling vision for Payments Growth at dLocal, turning emerging payment trends into scalable products for global merchants. • Build and own the multi-year strategy for key payment methods (BNPL, Virtual Accounts, Physical Payments, and others), ensuring they become best-in-class solutions in emerging markets. • Identify new payment opportunities and lead the creation of innovative products that expand dLocal’s market leadership. • Lead, mentor, and develop a team of product managers focused on individual payment methods and growth areas. • Define clear goals, KPIs, and success metrics for each payment product, ensuring strong performance across availability, conversion, cost efficiency, and revenue. • Drive the entire product lifecycle—from ideation to launch, scaling, iteration, and continuous optimization. • Work closely with engineering, compliance, commercial, and operations to deliver reliable, scalable, and frictionless payment solutions. • Build strong partnerships with external stakeholders, including customers, banks, BNPL providers, processors, and alternative payment method partners.

• Shape product roadmaps and user stories, prioritizing features for seamless experiences and market validation. • Partner with engineering, design, and PMs in fast sprints to prototype, test, and deploy capabilities. • Record screencasts and product videos of new features to showcase functionality and drive adoption. • Own facets of product marketing, like messaging, demos, and materials that communicate product value clearly. • Collect user feedback, run market research, and analyze metrics to refine backlogs and boost retention. • Build onboarding guides, training resources, and playbooks for product usage, operations, and recruitment. • Shadow customer interactions, synthesize insights, and align with C-level on priorities and dashboards.

• Product Strategy: Represent the voice of our users and help define GeckoTerminal’s roadmap. Determine what matters most, shape up high impact projects, maintain a prioritised backlog, and drive alignment within EPD (Engineering Product & Design). • Product Development: Develop new products/features according to our product vision & strategy, ensuring that solutions are valuable (our customers choose to buy or use), viable (solution is works within constraints of the business), usable (user can figure out how to use), and feasible (engineers have the means to implement). • Build The Right Products: Move new products/features from ideation to launch in collaboration with designers and engineers. Define clear requirements, manage within dependencies, make data-driven decisions, and care about the details. Validate what matters most and be comfortable with hypothesis testing, pivot if necessary. Ultimately, build products our users love and make an impact with a happy team. • Team Leadership: Influence & collaborate closely with product designers, engineers, marketing and also cross-functionally to make informed decisions together. Rely on the use of qualitative & quantitative data, logic, and storytelling to drive alignment. • Insights/Research: Regularly conduct both qualitative & quantitative analysis to better understand our users & customers, and how they engage with our products. Contribute to the product team by building up a deep knowledge over time. • Performance Reporting: Provide regular reporting and analysis on key metrics & user feedback, and effectively communicate learnings with the team & stakeholders. Build and/or automate new dashboards from scratch when needed. • Plugged-in: Stay up-to-date with industry trends, competitive landscape, and emerging design practices. • You are required to support any ad hoc tasks as required by the company.