Varo Bank

Role Description As the Sr. Compliance Officer, Marketing, you will be critical to delivering exceptional products and marketing materials, while ensuring compliance with applicable consumer protection requirements. We’re looking for someone who has a growth mindset, is a self-starter, and enjoys a fast-paced working environment. This person will have a strong handle on consumer compliance regulations and product development in a financial services environment, and enjoys working creatively to solve business problems in a compliant manner. This is a great opportunity to join the compliance team at the first all-digital bank to receive a national banking charter. - Collaborate with Marketing and Product teams to understand new products to review advertising and marketing materials for compliance with applicable laws, including Reg DD, Reg Z, Privacy laws including TCPA, and UDAAP. - Collaborate with Marketing on development and maintenance of the Compliance Marketing Guidelines, which operates as the Bank’s guide for marketing and advertising materials. - Review and edit marketing and advertising copy for social media, print, billboards, radio, TV, and marketing partnerships to ensure compliance with applicable regulations, including Reg DD, Reg Z, UDAAP/UDAP, FCRA, TCPA, etc. - Advise the business on compliance requirements and related controls. - Collaborate with the Product and Operations teams on the development of products, services, and processes to build compliance into the products from the start. - Review and edit FAQs, procedures, and training programs related to deposit and lending products and services. - Perform analysis, reporting, determine root cause, and report on a periodic basis, with a focus on identifying patterns and areas of improvement within Compliance and business partners that could lead to customer harm. Qualifications - Consumer compliance experience with deposits and/or open-end credit in the Banking/ FinTech space. - Ability to communicate positively with members of various internal teams and regulators. - Experience providing compliance advice to all levels of management. - A passion for and dedication to detail. - Proven track record of managing multiple projects in a fast-paced, high volume environment. - Demonstrate a strong sense of ownership and thought-leadership. - Regulatory knowledge and interpretation skills in a technology environment. - Cooperation, teamwork and great computer skills. - Great writing skills-crafting creative solutions with marketing partners. - Working knowledge of a Compliance Management System. - CRCM preferred, but not required. Company Description Varo is the first consumer fintech with a national bank charter. We combine startup innovation with banking power to build financial inclusion for all. Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Beware of fraudulent job postings! Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail careers@varomoney.com with the pertinent information and contact information. CCPA Notice at Collection for California Employees and Applicants: https://www.varomoney.com/privacy-legal/

Title: Executive Assistant - Contract Location: Charlotte United States Job Description: Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. Varo Bank is seeking a highly organized Temporary Executive Assistant to support approximately 5-6 key leaders and provide backup and coordination with other admins, as well as provide office support in our Charlotte location. In this essential coverage role, you will keep our executives' days running smoothly, coordinate daily administrative needs, and help organize events and provide assistance in our new office space. We are looking for a proactive professional who excels in Google Workspace and can hit the ground running. You will be successful in this role if you are a clear communicator who easily navigates complex schedules and shifting priorities. W2 Contract Details: - 4 months minimum (potential for extension) - 40 hours/week (EST working hours) - $40-$45/hr. - Target Start Date: End of April/Beginning of May - Hybrid working schedule (2-3 days a week in office) What you'll be doing: - Manage and prioritize complex calendars for multiple leaders, proactively resolving scheduling conflicts. - Plan and execute Charlotte office events, and special projects as needed, including booking spaces, coordinating with internal and external stakeholders, catering, and managing technology setup. - Provide precise scheduling support for high-priority meetings, including the Board, Audit, and Risk Management Committees. - Act as the primary administrative point of contact, seamlessly adapting to shifting team priorities. - Make travel and accommodation arrangements, and manage associated expense reporting. You'll bring the following required skills and experiences: - Previous experience as an Executive Assistant supporting multiple C-suite leaders simultaneously. - High proficiency in Google Workspace, specifically Google Calendar and Gmail. - Strong organizational, time-management (or agile context-switching) and problem-solving skills. - Clear and inclusive communication skills with a highly collaborative mindset. - Based in the Charlotte, NC area with availability to support East Coast working hours. $40 - $45 an hour We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you're excited about the opportunity and willing to learn, we'd love to hear from you!

• Lead end-to-end design for the core banking experience. Take complex financial flows and turn them into seamless, trustworthy experiences. • Manage multiple, large-scale projects simultaneously, maintaining a holistic perspective in every decision. • Develop frameworks that enable scalable, data-driven design decisions across teams. • Influence decision-making at the senior leadership level across disciplines, set design direction, and align strategy. • Partner with leadership to connect design strategy to company goals and measurable outcomes. • Partner with Product, Engineering, User Research, Data Science, and Operations to define vision and roadmaps, align stakeholders, present to leadership, and deliver outcomes tied to user and business goals. • Collaborate with user research to run usability tests and gather feedback to validate hypotheses and iterate on features. • Evangelize design thinking within the company and mentor junior team members as the team grows. • Grow our design system to ensure consistency across multiple products and platforms.

• Own Product Strategy & Roadmap: Define and champion the strategy and roadmap for key consumer lending products (e.g., Personal Loans, Lines of Credit), aligning with company goals and risk appetite • Drive Product Development: Lead the end-to-end product development process, from requirements gathering and prioritization to launch and post-launch optimization • Leverage Insights: Conduct market research and customer analysis to identify opportunities and inform product improvements • Ensure Performance & Compliance: Define KPIs, monitor product performance, and integrate robust risk management and regulatory compliance throughout the product lifecycle • Collaborate Cross-functionally: Serve as the central point of contact for Engineering, Credit Risk, Compliance, Operations, and Marketing to ensure seamless product delivery • Foster Innovation: Identify new features, design experiments (A/B testing), and leverage technology to enhance underwriting and customer experience

• Lead the strategy, roadmap, and related discussions for Varo’s data, analytics, and reporting capabilities. • Collaborate with engineers, product managers, data scientists, and governance to understand, prioritize, and deliver on data needs. • Build data products that make data accessible to all teams. • Provide strategic and tactical guidance on specific data elements that need to be tracked in order to assess performance. • Understand product flows and their success indicators and use it to define and implement the right data solution. • Validate that our data is accessible, reliable, and documented. • Establish and manage an efficient process that supports, makes visible, and delivers on the data needs of all teams.

• Champion a deep understanding of customers and agent needs, and form them into a compelling servicing agenda. • Identify high-impact product opportunities which support Varo’s business strategy and elevate the servicing experience. • Drive the product strategy in our key customer and agent touchpoints (CRM, Disputes, Chat, Voice). • Lead the development and implementation of enhancements that empower our agents to efficiently and effectively resolve customer concerns, fostering a best-in-class support environment. • Create actionable user stories, acceptance criteria, and process workflows that turn your insights into customer impact. • Collaborate seamlessly with engineers, designers, data scientists, and 3rd party vendors from ideation to launch. • Craft hypotheses and experiments, extracting learning which inform the roadmap and strategy. • Make strategic decisions informed by data and effectively communicate these decisions to stakeholders and executives.