• Develop queries to identify and quantify provider data issues within the organization and assist in the development plans to resolve data issues • Provide operations teams; Contracting, Credentialing, Data Load, Directories, and Pended Claims with analysis and oversight for all provider data, workflows and processes • Act as Subject Matter Expert (SME)/Business Analyst/Data Analyst for Provider Operations team on various initiatives/special projects • Work cross functionally with Claims, Configuration, Market Reps, and Provider Operations to integrate business processes and workflows • Identify, develop, and implement reporting and/or business processes to ensure adherence to data quality, operational excellence, regulatory and compliance requirements • Develop and monitor daily metrics for staff quality, productivity, making recommendations for change as needed • Manage and conduct root cause analysis for high-level escalations that involve intensive research and resolution • Manage special projects through to resolution that may involve high dollar unpaid claims, risk of state complaint, risk of provider refusing to serve CareSource member(s), or risk of not meeting compliance requirements • Develop, document and perform testing and validation as needed for process and system changes • Serve as a primary point of contact for vendors and business partners that are sending and receiving CareSource provider data • Submit appropriate requests through the operations workflow to make updates on provider data • In collaboration with Talent Development, develop and present training modules and responsible to present to staff as needed • Perform any other job duties as requested

• Administers and/or conducts training within a functional area or unit • Provides training on procedures, services, products, computer applications, operating systems, end-user training, etc. • Conducts surveys and analyzes metrics to identify training opportunities based on projected needs, changes, and other factors • Delivers training to internal and/or external audiences on processes, service, product, computer applications, operating systems, programming and end-user training • Evaluates and organizes existing materials for effectiveness and may adjust as necessary

• Lead, coach, and develop a team of people managers and individual contributors across multiple geographies (US and India) • Own staffing, coverage modeling (including follow-the-sun support), performance management, and career development for Deal Operations • Promote an inclusive, collaborative and high-performing team culture • Represent Deal Operations and pricing expertise in executive and cross-functional forums • Lead the annual pricing exercise across the product portfolio and manage implementation of price changes with sales and executive leadership • Partner with Bids/RFPs, Legal, Government Relations, Sales, Customer Service, Accounting, Business Systems and IT on complex pricing, proposals, state adoptions and bids • Create and maintain processes and approval gates for exceptions to standard pricing and payment terms • Manage complex, high-dollar, or strategic deals and ensure operational readiness for fulfillment and billing • Partner broadly across the organization to maintain and evolve quoting capabilities and configuration engines • Translate district/education pricing requirements (adoptions, bids/RFPs, pilot pricing, multi-year deals, site licensing, district terms) into product and technical requirements for quoting/configuration tools • Serve as the business owner and cross-functional driver for quoting-related workstreams, coordinating with Business Systems, IT, Sales Ops, Implementation/Professional Services, Legal and Customer Service • Lead change management, training, and communication plans to ensure adoption and accurate quoting by Sales • Oversee ongoing governance and continuous improvement of quoting processes and configurations • Monitor quote queues and approvals, ensuring SLA adherence and accurate handoff to Customer Service/Order Fulfillment • Build dashboards and KPIs to measure quoting accuracy, time-to-quote, approval volumes, pricing leakage, and adoption of new quoting processes/tools • Continuously improve deal processes and internal tooling to increase efficiency and reduce risk • Drive and document requirements for integrations, data migration, and reconciliation between quoting and order/billing systems

• Lead, coach, and develop people managers across multiple operational sites, ensuring strong leadership, engagement, and consistent execution. • Own regional operational performance by defining, tracking, and improving key metrics related to quality, compliance, productivity, and cost. • Standardize and scale operating procedures, best practices, and training programs across fulfillment centers to support growth and efficiency. • Lead new market launches end to end, including site readiness, staffing plans, process design, vendor coordination, and execution against timelines. • Partner cross-functionally with Legal, Human Resources, Facilities, Product, Engineering, and Information Technology teams to implement operational improvements and new initiatives. • Build and maintain strong relationships with lottery authorities, regulators, vendors, and external partners to support compliant and reliable operations. • Identify operational risks and opportunities through data, hands-on observation, and real-time problem solving, driving continuous improvement across the region.