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TetraScience logo
TetraScience

Open | Cloud-Native | Purpose-Built for Science

Engagement Director

DirectorDirectorFull TimeRemoteLeadTeam 51-200Since 2015H1B SponsorCompany SiteLinkedIn

Location

Germany

Posted

122 days ago

Salary

0

Seniority

Lead

7 yrs expEnglish

Job Description

Engagement Director

TetraScience

• Execute a comprehensive delivery motion to drive faster time-to-value with high customer satisfaction and meet annual renewal targets. • Lead key account delivery teams consisting of project managers, scientific data architects, scientific business analysts and data engineers, aligning on clear targets and objectives to ensure team success. • Leverage and coordinate cross-functional teams, when necessary (Legal, Engineering, Marketing, Product), to efficiently coordinate complex implementations and product deployments. • Collaborate with Sales leadership and Account Executives to pursue new business opportunities within existing accounts during implementation and in the absence of an active delivery motion. • Gain a deep and broad understanding of TetraScience’s Product, enabling you to evangelize and explain it to customer teams in a way each persona will comprehend. • Work closely with product teams to bring customer enhancement requests to fruition and deliver more value and maintain customer awareness of relevant Product roadmap details. • Stay up-to-date on industry trends and emerging technologies, positioning TetraScience as a thought leader in the market. • Collaborate with Account Executives to create and execute account-specific plans in order to meet expansion goals and support the renewal strategy. • Maintain ongoing relationships with existing customers, ensuring high levels of customer satisfaction and retention while expanding your network within the accounts. • Manage renewal forecasts and account health providing regular updates to leadership on progress toward targets of your accounts. • Lead by example and inspire your delivery teams to do the best work of their life. • Employ analytical and EQ skills to generate insights from customers’ data strategies and actions, respectively.

Job Requirements

  • 7+ years in delivery leadership roles within the Life Sciences software and data market with expertise in at least two of the following three areas: Discovery/Early-Stage Development, Late-Stage Development/CMC, Manufacturing/QC
  • 3+ years in management consulting
  • Worked in startup environments
  • Led teams to successfully deploy solutions in the top 250 bio/pharma cohort (not biotech alone)
  • Delivered complex enterprise deals - $ hundreds of thousands to millions in ARR per deal
  • Expanded customer land deals - $ hundreds of thousands to millions in ACV
  • Evidenced strong program leadership skills while navigating difficult periods with your delivery team(s)
  • Delivered solutions within GxP-compliant areas
  • Coached and mentored Engagement, Project, Program and/or Customer Success Managers who went on to do their best work due to your assistance
  • Operated effectively in a fast-paced, team environment

Benefits

  • Competitive Salary and equity in a fast-growing company.
  • Supportive, team-oriented culture of continuous improvement.
  • Generous paid time off (PTO).
  • Flexible working arrangements - Remote work.
  • We are not currently providing visa sponsorship for this position

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