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Multiply Expertises
Mid-level Service Designer
Location
Brazil
Posted
106 days ago
Salary
0
Seniority
Senior
Job Description
Mid-level Service Designer
Youx Group
• Lead qualitative and quantitative research to map user pains, opportunities and behaviors; • Structure and conduct customer journey mapping, identifying pain points and opportunities for innovation; • Create and validate personas and scenarios based on data, ensuring actionable insights for service design; • Develop prototypes and test service solutions to validate hypotheses and improve the customer experience; • Plan and facilitate collaborative workshops with clients, internal teams and stakeholders; • Actively collaborate with areas such as UX, Product, Business and IT to implement viable solutions aligned with YouX's strategy; • Create service design guidelines and standards to ensure consistency and scalability in deliverables; • Monitor service metrics and performance indicators, proposing adjustments for continuous optimization; • Manage and organize project artifacts, ensuring accessible and well-structured documentation; • Keep up with market trends and innovations to improve approaches and techniques used in service design.
Job Requirements
- Bachelor's degree in Design, Business Administration, Advertising, Technology, Engineering or related fields;
- Minimum of 3 years of experience in service design, user experience, research or innovation;
- Proficiency in Service Design methodologies, Design Thinking and user research;
- Experience in journey mapping, service modeling and strategic design;
- Skilled in facilitating workshops and leading collaborative dynamics;
- Advanced knowledge of prototyping, validation and usability testing;
- Advanced use of tools such as Miro, Notion and Microsoft Office;
- Basic use of prototyping tools such as Figma;
- Ability to articulate and advocate improvement proposals with stakeholders;
- Strategic mindset to connect user needs with business objectives;
- Critical thinking and a data-driven approach;
- Autonomy and proactivity in project management;
- Collaboration and ability to work with multidisciplinary teams.
Benefits
- Care for your health: Medical plan, Dental plan, Telemedicine and Life Insurance;
- Personalized multi-benefit package: meal and food vouchers (VA and VR) to support your meals;
- Rest is essential: Paid time off;
- Celebrate your day: Day off on your birthday;
- Stay active: Gympass to support your healthy routine;
- Mobility allowance: support for your commuting expenses to make your routine easier;
- Quality of life at YouX: workplace stretching sessions and healthy snacks available daily;
- We value development: training and upskilling program, Academia X;
- Start your self-discovery journey: profiler and behavioral mapping.
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