Youx Group

• You will be responsible for ensuring that clients achieve maximum value and satisfaction from YouX products and services, promoting customer loyalty and account renewals. • Build and maintain strong relationships with clients in our portfolio, gaining a deep understanding of their needs and day-to-day challenges to act as their primary point of contact for feedback and support. • Assist clients with onboarding and initial implementation of products and services, ensuring they fully understand how to use YouX solutions and leverage features optimally. • Collect customer feedback and collaborate closely with internal teams (such as Product, Sales, and Support) to align strategic initiatives, resolve challenges, and continuously improve our solutions. • Monitor the customer portfolio to ensure high levels of satisfaction and retention, prepare structured reports, and populate OKRs to provide tactical visibility into project progress. • Advocate for customers internally, identifying opportunities for service expansion (consultative selling) and facilitating the contract renewal process.

• Pipeline Development: Design, build, test and maintain scalable data pipelines (batch and streaming) and ETL/ELT processes. • AI Infrastructure: Develop and maintain data pipelines focused on the Machine Learning lifecycle, integrating structured and unstructured data. • Quality and Governance: Ensure data quality, integrity and security by applying governance and data curation practices for use in predictive models and large language models (LLMs). • Performance Optimization: Monitor data flow performance and optimize complex queries to reduce costs and processing time. • Collaboration with AI Teams: Work closely with Data Scientists and Machine Learning Engineers to understand requirements and enable large-scale data consumption.

• Execute the commercialization activities for YouX products and services, as well as prospect new clients by establishing and strengthening commercial relationships, identifying needs and offering solutions with the objective of expanding business, increasing sales volume, and ensuring contract renewals and customer loyalty under your responsibility. • Participate, together with your immediate supervisor, in the planning and establishment of strategies and actions necessary to achieve the commercial objectives and targets defined for your area of operation. • Perform activities related to analyzing and addressing the needs presented by potential clients, maintaining contact with interested companies and gathering information in order to present appropriate solutions and close sales. • Carry out commercialization activities of YouX products and services for new clients in alignment with objectives, policies, guidelines and standards established by the company. • Study the needs and opportunities presented by clients, analyzing demands and opportunities detected together with the technical area, and present solutions to clients that meet the desired results and objectives. • Maintain personalized relationships with clients through meetings, visits, phone calls and other means of communication to identify needs and new business opportunities related to YouX products and services. • Present commercial proposals to clients, and negotiate within your authority prices, timelines, payment terms and other commercial conditions to ensure the closing of sales. • Register new commercial opportunities in the CRM system, including details such as client, potential value, timeline and offered products/services, and keep opportunity information up to date, including status, negotiations and meetings held. • Record all interactions and communications with clients in the CRM to ensure a complete history. • Store documents such as proposals, contracts, emails and opportunity reports in the company repository, following security and compliance policies. • Prepare commercial reports, specifying closed and projected sales, ongoing negotiations, opportunities being prospected and other relevant information for monitoring and evaluation by your supervisor. • Participate in trade shows, conferences and other events involving YouX, attending the public, providing information about products and services and related activities, aiming to prospect new clients, expand business and strengthen commercial relationships. • Attend commercial meetings for the department at specified times and dates, discussing and becoming aware of business opportunities, targets and other matters of interest.

• We are looking for a Mid-level Quality Analyst who will be responsible for designing, developing and maintaining automated test scripts in collaboration with the development team • Lead and execute complex software testing, using appropriate tools and methods to identify defects and ensure the final product meets requirements and quality standards; • Create detailed test scenarios, defining conditions, actions and expected results for each test; • Document test scenarios, detailing the steps to be followed; • Analyze project documentation, such as requirements and design, to understand system goals and use cases; • Prepare the test plan based on project requirements; • Analyze test results and document defects found; • Perform reviews and retest after fixes; • Prepare clear and organized user manuals; • Stay up to date with trends and innovations in software testing.

• Lead the definition of the technical vision and requirements strategy for highly complex products, anticipating risks and systemic dependencies • Define and oversee documentation standards, analysis processes, and quality criteria across the company's requirements area • Act as a strategic consultant to the client, proposing technical solutions that optimize investment and ensure product scalability • Manage expectations of senior stakeholders, mediating technical and business conflicts to ensure project progress • Review and validate work produced by other team members, ensuring adherence to established standards of excellence • Guide and upskill the team through mentoring and training, disseminating best practices in requirements engineering and agile methodologies • Produce strategic artifacts such as technical roadmaps, integration specifications, and information architecture • Keep Management informed about the technical health of projects, proposing preventive actions to ensure on-time and on-budget deliveries • Perform other professional activities inherent to the area, as directed or requested by the immediate supervisor • Availability to travel.

• Definir e comunicar a visão tática do produto, com autonomia para aceitar ou rejeitar itens do backlog baseando-se no valor de negócio gerado; • Direcionar o uso dos recursos do projeto, sugerindo ao cliente as melhores alocações para atingir os resultados esperados; • Tomar decisões críticas sobre trade-offs entre prazo, custo e escopo, assumindo a responsabilidade pelos resultados das escolhas de produto; • Construir e manter o roadmap de médio prazo, garantindo que cada sprint contribua para a evolução estratégica do produto; • Liderar o processo de Discovery tático, validando hipóteses e necessidades de negócio antes do refinamento técnico; • Detalhar e documentar histórias de usuário e critérios de aceitação de alta complexidade, demonstrando proficiência em Análise de Requisitos; • Atuar como o principal representante dos interesses do negócio perante o time de desenvolvimento, garantindo o entendimento do valor de cada entrega; • Validar as entregas finais sob a ótica de negócio, assegurando que a solução resolva o problema real do usuário e do cliente; • Gerenciar stakeholders operacionais e táticos, alinhando expectativas e comunicando o progresso do valor entregue; • Atender e realizar outras atividades profissionais inerentes à área de atuação, conforme orientação e solicitação do Superior imediato; • Disponibilidade para realizar viagens.

• Develop and maintain user interfaces using the latest Front-End technologies; • Collaborate closely with design and back-end teams to ensure seamless integration between systems; • Turn wireframes and prototypes into high-quality, pixel-perfect, responsive code; • Optimize applications to ensure maximum speed and scalability; • Actively participate in the software development lifecycle, from conception to deployment; • Contribute to the continuous improvement of our processes and development standards; • Perform testing and debugging to ensure application stability and functionality.

• Lead qualitative and quantitative research to map user pains, opportunities and behaviors; • Structure and conduct customer journey mapping, identifying pain points and opportunities for innovation; • Create and validate personas and scenarios based on data, ensuring actionable insights for service design; • Develop prototypes and test service solutions to validate hypotheses and improve the customer experience; • Plan and facilitate collaborative workshops with clients, internal teams and stakeholders; • Actively collaborate with areas such as UX, Product, Business and IT to implement viable solutions aligned with YouX's strategy; • Create service design guidelines and standards to ensure consistency and scalability in deliverables; • Monitor service metrics and performance indicators, proposing adjustments for continuous optimization; • Manage and organize project artifacts, ensuring accessible and well-structured documentation; • Keep up with market trends and innovations to improve approaches and techniques used in service design.

• Desenvolver e manter interfaces de usuário utilizando as tecnologias mais recentes de Back-End; • Otimizar aplicações para garantir máxima velocidade e escalabilidade; • Participar ativamente do ciclo de vida de desenvolvimento de software, desde a concepção até a implantação; • Contribuir para a melhoria contínua dos nossos processos e padrões de desenvolvimento.