• Requirements analysis, effort estimation, design of business processes and implementation of business processes in the area of SAP S/4HANA Service and SAP CS, taking into account integration aspects within SAP S/4HANA as well as across SAP platforms (including cloud products) • Leading, planning and executing module and integration tests as well as training • Preparing documentation in accordance with relevant methods and tools • Preparing decision papers for client decision-makers, independently coordinating and enforcing standards within own and adjacent work areas, and delivering client/user presentations and workshops at management level in English and German • Building know-how in innovative business or technological topics and actively contributing to Atos internal knowledge management • Mentoring dual students and aspiring Senior Consultants; (part-)leading medium-sized teams with a focus on technical and functional coordination while considering project planning and controlling aspects • Collaborating with internal and external contacts at management level as well as offshore suppliers • Proactively identifying business opportunities within the ongoing project

• Requirements analysis, effort estimation, design of business processes and implementation of business processes in SAP S/4HANA Service and SAP CS • Lead, plan and execute module and integration tests, and provide training • Create documentation following relevant methods and tools • Prepare decision papers for the client's decision-makers • Deliver client/user presentations and workshops at management level in English and German • Collaborate with internal and external stakeholders at management level as well as offshore delivery partners • Proactively identify business opportunities within the ongoing project

• Oversee the daily sustainment and operational integrity of the SAP S/4 solution on NS2 RISE and associated applications on Azure Government, ensuring enterprise accountability for service performance, availability, and strict adherence to FedRAMP/ITAR standards • Create, execute, and optimize processes related to ERP sustainment and ITSM governance • Direct end-to-end service management governance by leading Major Incident Management (MIM) for ERP outages and overseeing the resolution of complex service requests to minimize mission-critical disruptions • Hands-on approval and execution of complex changes, ensuring that all change activities are aligned with RTX’s change management policies and operational risk tolerances • Manage and lead multidiscipline infrastructure teams, fostering collaboration and ensuring alignment with RTX’s service delivery goals • Detailed coordination of technical teams during service outages to ensure swift and effective resolution of incidents while minimizing operational impact • Align operational workflows with corporate ITSM processes to ensure standardized incident, change, and problem management across all internal matrix teams and external service providers • Govern the Shared Responsibility Model between RTX, SAP NS2, and Microsoft, ensuring that vendor-led maintenance (patches, kernel updates) is executed within the framework of RTX change management policies • Partner with Matrix Enterprise Services (Network, Firewall, IAM) to ensure seamless end-to-end connectivity and secure access, managing the dependencies that fall outside the SAP-managed cloud boundary • Support strategic vendor and partner relationships (e.g., SAP NS2, Large System Integrators) by conducting regular Service Level Agreement (SLA) reviews and driving accountability for day-to-day operational performance within the framework of vendor relationships managed by senior leadership • Drive Service Intelligence and Reporting by leveraging KPIs and cloud-native monitoring tools to provide the ITSM organization with real-time visibility into infrastructure health and vendor performance • Lead observability efforts by defining and implementing strategies for proactive monitoring, alerting, and diagnostic capabilities to enhance system reliability and reduce incident response times • Champion a culture of observability by continuously improving telemetry, log aggregation, and end-to-end visibility into system health to support operational excellence and incident prevention • Champion Problem Management and Continuous Improvement by leading "Shift-Left" and automation initiatives that reduce recurring incidents and enhance the reliability of ERP services • Execute the long-term sustainment roadmap by ensuring all new S/4HANA capabilities transition seamlessly from the transformation project mode into steady-state ITSM operations • Provide leadership communications, including regular updates to senior leadership and executive stakeholders, on operational performance, risks, and critical incidents

• Join our team and play a pivotal role in transformation projects. • Work as a consultant on customer projects to hone your skills and expand your experience. • Work in different phases of the project based on your skills and ambitions. • During the project delivery phase, collaborate with domain experts to gain business and technical knowledge while supporting project planning and execution.