• Process projects through to completion, adhering to program requirements. • Confirm the accuracy of information, interacting with internal and external customers, contractors, and program staff as needed. • Verify that energy-efficient products are eligible for incentives using database research. • Work with subject matter experts to review project inspection reports. • Update and maintain accurate and organized project tracking records and project tracking reports with detailed status notes on a regular basis. • Provide a timely response to all contractors, internal and external customers, and other program staff inquiries by chat, email and telephone regarding program questions and processes. • Effectively communicate with program participants and stakeholders in a variety of roles to collect necessary project information. • Assist customers by answering phones and chats.

• Assist in organizing and tracking software implementation projects from initiation to completion • Serve as a point of contact for routine client communications, helping to gather requirements and relay updates • Support the creation and maintenance of project timelines, meeting schedules, and task assignments • Prepare and update project documentation such as implementation plans, status reports, and meeting notes • Monitor progress of assigned tasks using project management tools (e.g., Jira, Monday.com, Confluence, Certinia), ensuring deadlines are met • Coordinate with cross-functional teams (e.g., developers, QA, project team, etc.) to ensure project alignment and timely delivery • Help identify, log, and track project issues or risks, escalating when necessary • Ensure project activities follow standard implementation processes and best practices

• Lead and manage EMR/EHR integration projects supporting ambulatory cardiac monitoring workflows from point of sale through implementation, go-live, and post-conversion support. • Drive end-to-end delivery of cardiac device and clinical data integrations, including Holter, event monitoring, and mobile cardiac telemetry workflows. • Collaborate with clients, account executives, vendors, and internal clinical, technical, and operations teams to ensure successful project execution. • Manage project intake, scope definition, and validation of integration requirements including HL7, FHIR, and device-driven clinical workflows. • Coordinate integrations between cardiac data platforms, device systems, and EMR/EHR environments to support order, result, and billing workflows. • Facilitate technical discovery sessions covering clinical workflow, data mapping, connectivity, and integration architecture. • Coordinate interface development activities including message specifications, mapping validation, transport setup (VPN/SFTP/API), and testing cycles. • Work with customer EMR teams and internal engineers to implement and validate: ADT, ORM, and ORU HL7 workflows FHIR/API-based integrations where applicable; Device-to-platform-to-EMR data flows • Track project milestones, risks, dependencies, and interface validation progress, ensuring timely resolution and escalation. • Support integrated testing, user acceptance testing, and go-live readiness activities. • Provide onsite or remote support during implementation and go-live events as required. • Maintain accurate project and account documentation within CRM and internal tracking systems. • Conduct customer presentations and training sessions related to cardiac workflow integrations and EMR processes. • Communicate project status, integration readiness, and workflow considerations to internal stakeholders and customers. • Ensure projects are executed efficiently to meet delivery timelines and customer expectations.

• Lead projects from pre-construction through close-out • Oversee scheduling, budgeting, subcontractor coordination, and jobsite logistics • Manage multiple concurrent commercial projects in different phases • Review and interpret architectural, civil, structural, and MEP drawings • Ensure projects are delivered on time, within budget, and to quality standards • Serve as the primary liaison between clients, field teams, and subcontractors • Travel to active job sites approximately 50% of the time