Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description **PLEASE NOTE, THIS ROLE REQUIRES A MINIMUM OF 2 DAYS A WEEK IN ANYONE OF OUR SERVICENOW OFFICES THROUGH THE U.S.....If you cannot commit to 2 days per week in a ServiceNow Office..........PLEASE DO NOT APPLY, THANK YOU VERY MUCH** The ServiceNow Security Organization (SSO) The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact The DevSecOps team within Product Security is responsible for building, integrating, and operating resilient security services that protect the NOW platform, store applications, mobile applications, and internal services. We empower over 9,000 developers globally to build secure software by embedding automated security tools and services throughout the software development lifecycle. We are a collaborative and innovative team, driving a security-first culture through automation and continuous improvement. Role As a Principal Engineer on the DevSecOps team, you will lead the development, deployment, integration, and scale of security services to support SAST, Secret Detection, Deep Code Search, and other Source Code Security functions across ServiceNow. You will support Product Engineers and Product Management across hundreds of BUs and understand how security is an enabler to reduce product delivery cycle time and security risk. In addition, you will ensure our embedded security services provide the best developer experience with high fidelity findings and actionable remediation guidelines. Finally, you will lead the build of ServiceNow Apps and Services to support the Product Security Organization's security activities at scale and make the world of work, work better for all of us. What you get to do in this role: Use your software engineering expertise to engage in deep technical conversations with lead engineers across the company, balancing security risk prioritization with empathy for speed-to-market pressures. Clearly articulate and prioritize security risk to engineering peers and business unit leaders (VP/SVP level), exercising diplomacy in high-visibility situations and building metrics dashboards that resonate with both technical and executive audiences. Innovate with AI/ML technologies to proactively identify, prioritize, and remediate security risks at scale, applying intelligent automation to improve signal quality, reduce false positives, and accelerate secure software delivery. Lead the architecture and development of our next-gen source code security tools, including a suite of SAST, Secret detection, Code Search and other services to secure our platform, store applications, and cloud native services. You can see the forest through the trees and prioritize service development areas by risk and organizational readiness. Design and advocate for security service integrations at optimal points in the software development lifecycle, enabling developers to discover and remediate issues with zero friction. Coach and mentor team members in their personal and professional development, identify training opportunities, and seek diverse perspectives to continuously improve team capabilities. Create targeted security training and translate technical findings into actionable, practical guidance that makes secure-by-default choices easier than insecure ones for the entire engineering organization. Qualifications

• Define and lead the engineering vision and strategy , ensuring alignment with overarching business objectives and product roadmaps to drive sustained growth. • Own the end-to-end development of new products , demonstrating deep technical expertise and a proven track record of building innovative solutions from the ground up. • Build and scale a high-performing engineering team through strategic hiring, mentorship, and leadership development. • Demonstrate strong technical leadership with hands-on involvement when necessary, bringing real technical expertise to guide complex engineering challenges. • Thrive in a fast-paced environment , operating independently, running at speed to meet aggressive timelines, and delivering results without heavy oversight. • Adopt a go-getter mindset , proactively identifying opportunities, solving problems, and driving engineering initiatives with determination and accountability. • Establish and enforce engineering best practices to deliver robust, reliable, secure, and scalable solutions that meet evolving business needs. • Cultivate a culture of innovation, collaboration, and continuous improvement by empowering engineering and product teams to experiment, learn, and deliver impact-driven solutions. • Drive critical architectural decisions that support long-term scalability, maintainability, and security, ensuring the technology stack evolves alongside business demands. • Champion agile methodologies by refining sprint planning, execution, and delivery processes to optimize velocity and cross-functional collaboration. • Streamline CI/CD pipelines and DevOps practices to accelerate release cycles, ensuring rapid, reliable, and high-quality software delivery. • Manage engineering budgets, resources, and tools with a focus on maximizing operational efficiency, innovation, and return on investment.

• This position is responsible for supporting our Core Data Transform Framework (CDTF), Community Agencies’ Data Store (CADS), data integration projects, APIs (such as Referral Management APIs), and other back end services (such as Queue-based Reporting service) • Address bugs, performance issues, and enhancements to assigned code projects • Provide product improvements • Work with product manager to groom work items • Assist in the development of story point estimates • Understand existing code structure and purpose in order to appropriately make updates • Complete project tasks as assigned with support of other developers • Participate in design sessions with product manager and other developers on new functionality • Keep tasks up-to-date on the development board • Actively participate in stand-ups • Meet CSST Software’s code standards including security standards • Consider system performance and make improvements in new and existing development • Manage source code using git

• Analyzes, models, writes/modifies, and supports software source code • Provides primary legacy platform support (COBOL on HP3000) • Delivers personal tasks on time and supports initiatives • Estimates component/application level work efforts • Creates Application and System Design Documents • Provides on-call support as required • Functions with minimal supervision under deadlines