DaySmart

• Chat, email, video, and call with customers to solve challenges and celebrate wins • Guide customers through TeamUps features - from setup to advanced use to best practices • Share product updates and new features • Build strong relationships with our customers, spending time understanding their business goals and spotting customer needs to connect them with solutions that help their business grow • Champion our customers internally - sharing feedback, feature ideas, and insights • Review AI support responses and help refine our help content • Collaborate with your teammates to keep raising the bar for customer happiness

• You'll be one of the teammates helping build TeamUp's reputation by delivering truly exceptional customer experiences not just during onboarding but across the entire lifecycle. • Serve as the main point of contact for a portfolio of high-value enterprise accounts and partners. • Build strong, trust-based relationships that ensure long-term satisfaction and loyalty. • Conduct regular check-ins to assess goals, identify risks, and proactively drive success. • Identify upsell and expansion opportunities by deeply understanding client needs. • Recommend and position relevant upgrades, features, and add-ons that increase account value. • Manage enterprise level contract renewals and price increases. • Introduce new features and services to enterprise clients through proactive outreach. • Monitor account health and usage patterns to ensure strong engagement. • Identify churn risks early and develop tailored plans to re-engage and retain accounts. • Track key metrics such as account health, churn risk, product adoption, and upsell pipeline. • Collaborate with product, success, data, and engineering teams to deliver a cohesive customer experience.

• Own relationships with high-value customers and multi-location franchise accounts. • Ensure long-term satisfaction and drive feature adoption. • Identify upsell and expansion opportunities. • Introduce new features and services through proactive outreach. • Monitor account health and usage patterns. • Manage communication with clients and escalate issues as needed. • Track key metrics related to account health and customer performance. • Collaborate with cross-functional teams for cohesive customer experience.

• Define and lead the engineering vision and strategy , ensuring alignment with overarching business objectives and product roadmaps to drive sustained growth. • Own the end-to-end development of new products , demonstrating deep technical expertise and a proven track record of building innovative solutions from the ground up. • Build and scale a high-performing engineering team through strategic hiring, mentorship, and leadership development. • Demonstrate strong technical leadership with hands-on involvement when necessary, bringing real technical expertise to guide complex engineering challenges. • Thrive in a fast-paced environment , operating independently, running at speed to meet aggressive timelines, and delivering results without heavy oversight. • Adopt a go-getter mindset , proactively identifying opportunities, solving problems, and driving engineering initiatives with determination and accountability. • Establish and enforce engineering best practices to deliver robust, reliable, secure, and scalable solutions that meet evolving business needs. • Cultivate a culture of innovation, collaboration, and continuous improvement by empowering engineering and product teams to experiment, learn, and deliver impact-driven solutions. • Drive critical architectural decisions that support long-term scalability, maintainability, and security, ensuring the technology stack evolves alongside business demands. • Champion agile methodologies by refining sprint planning, execution, and delivery processes to optimize velocity and cross-functional collaboration. • Streamline CI/CD pipelines and DevOps practices to accelerate release cycles, ensuring rapid, reliable, and high-quality software delivery. • Manage engineering budgets, resources, and tools with a focus on maximizing operational efficiency, innovation, and return on investment.

• Bring DaySmart's recreation brands to life: concept and design landing pages, marketing emails, digital ads, landing pages, blog visuals, and other digital marketing assets and collateral. • Learn how our products uniquely address the needs of various audiences (businesses and their end-customers across several industries) and leverage these insights in your work. • Work closely with the Marketing team to implement each brand's vision and style with clarity and consistency across all channels. • Proactively and clearly communicate your ideas and design decisions to the team. • Effectively leverage our ESPs (Mailchimp, Pardot) to create email campaigns using best practices while maintaining a high quality of design. • Source, edit, and optimize photography that fits within brand guidelines. • Use and build brand and campaign templates for creative production across channels. • Work with Product, Sales, and Customer Success teams on ongoing product education and feature launches. • Work with the Marketing and Data teams to test, analyze, and optimize designs. • Assist in building and designing pages in Figma and Webflow. • Juggle several different projects with good intuition about when to create pixel-perfect designs vs. taking a low-lift approach. • Follow and build upon brand guidelines, helping to create and organize the visual language of our brands and maintain our asset libraries in Figma. • Incorporate and edit existing brand assets (illustrations, icons, etc.) for use in designs.

• Manage and perform monthly financial close processes with a heavy emphasis on revenue recognition and ASC 606 to ensure timely and accurate financial reporting. • Prepare and review monthly journal entries, reconciliations, and supporting schedules with a primary focus on revenue, deferred revenue, AR-related entries, and related balance sheet accounts. • Prepare and analyze revenue reporting, including trends, variances, and SaaS metrics (e.g., ARR, MRR, churn, deferred revenue) • Provide financial analysis and variance support to management, offering actionable insights for decision-making. • Drive process improvements to enhance efficiency and accuracy within the finance department. • Collaborate with internal teams to prepare for audits and ensure compliance with accounting standards and regulatory requirements. • Thrive in ambiguous situations, making informed decisions with limited information, adapting to changing priorities, and driving progress despite uncertainty.

• Design, develop, and maintain scalable and reliable backend systems using Ruby on Rails. • Contribute to the architecture and evolution of our core platform. • Write clean, well-tested, and efficient code. • Collaborate closely with product managers, designers, and other engineers to define and deliver new features. • Participate in code reviews to ensure code quality and knowledge sharing. • Troubleshoot and resolve complex technical issues across the platform. • Contribute to improving our development processes and tools. • Mentor and provide technical guidance to junior engineers. • Participate in on-call rotations as needed. • Stay up-to-date with the latest industry trends and technologies. • Contribute to technical documentation and knowledge sharing within the team.