Role Description eero is seeking a Principal Solutions Architect to drive technical solutions and cloud architecture for the management of our mesh WiFi analytics platform for our largest customers. This role combines systems expertise with networking knowledge to design and implement scalable solutions for our B2B customers. You'll work at the intersection of cloud infrastructure, systems engineering, and wifi to deliver exceptional customer experiences for our growing list of partners. - Design and architect enterprise-scale cloud solutions utilizing AWS services to support eero's cloud-based management platform across multi-tenant ISP deployments serving millions of end users. - Lead strategic technical discussions with C-level executives and technical decision makers at Tier 1 ISP partners, presenting complex architectural solutions and eero's product roadmap based on REST APIs and data-as-a-service delivery systems. - Drive API integration strategy between eero's platform and ISP partner systems, establishing architectural patterns and best practices for modern cloud services at scale. - Serve as the primary technical liaison for eero's largest and most strategic ISP accounts, managing relationships across multiple customer teams and internal stakeholders. - Act as voice of the customer by translating ISP partner requirements, pain points, and strategic needs into actionable input for Product and Engineering roadmaps. - Present eero's technical vision and roadmap to executive stakeholders, demonstrating business value and competitive differentiation. - Establish reference architectures and proof-of-concept implementations that demonstrate scalable integration solutions for enterprise ISP deployments. - Influence eero's technical roadmap through deep collaboration with Product and Engineering teams, advocating for ISP partner needs and market requirements. Qualifications - 10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience. - Bachelor's degree in computer science, engineering, mathematics or equivalent. - Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing. - Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications. - Knowledge of distributed systems design and implementation or equivalent. - Knowledge of large scale automation and workflow management or equivalent. - Knowledge of database design and implementation or equivalent. - Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers. - Experience architecting, migrating, transforming or modernizing customer requirements to the cloud. Benefits - Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage). - 401(k) matching. - Paid time off. - Parental leave. Company Description At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe. Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home.

• Serve as the critical link between customers and engineering team • Partner with technical stakeholders, product teams, and a global user community • Deliver compelling technical demos and architecture discussions • Design and execute POCs on Databricks • Guide customers in building scalable pipelines using Databricks, Spark, Delta Lake, and lakehouse best practices • Support customers in optimizing their data platform • Translate customer feedback and ecosystem trends into product improvements

• The Business Solution Architect I participates in project-driven activities to capture business needs, processes, requirements, use cases, project plans, and related documentation and specifications • Works effectively with functional and technical analysts, bringing a cross-functional perspective to the project team(s) • Perform profiling and analysis of data from source systems • Use business process engineering methods to ensure proper documentation is in place • Discovers unified requirements and streamlined processes that meet company objectives for multiple strategic projects • Defines the data shared across the enterprise and the relationships between those data • Works with the appropriate functional and IT associates to find the best solutions (across technology and process) to ensure business processes make the most efficient and effective use of the technology deployed • Provides support to functional and user acceptance testing groups throughout development life cycle • Assists with the creation of value proposition (ROI) for proposed projects • Help the team to define and control scope for development initiatives and identify risks • Instructs, directs, guides, and checks the work of Business Analysts.

Rockstar is recruiting for a pioneering company that has developed the first intelligent incident management platform designed to unify the entire enterprise throughout the lifecycle of an incident. This organization views incident response as a comprehensive business challenge, not solely a security issue, and its platform dynamically guides teams end-to-end through incidents, serving as a trusted source of intelligence during crises. It enables leadership to demonstrate diligence and responsible handling of every cyber incident. This is a smarter way to prepare, respond, and recover. We’re looking for an exceptional Solutions Architect who wants to work at an exciting and innovative market leader. This is a remote position and a critical early hire for the Revenue organization. The ideal candidate understands how to make an impact and create the greatest value in an organization. This role, which we call Solutions Engineer, works very closely with the Director of Solutions Architecture, supports both pre- and post-sales activities, and reports directly to the VP of Customer Success. The ideal candidate has the ability to learn and adapt quickly in a fast-paced, deadline, and detail-oriented environment. This position requires 7+ years of customer-facing experience, ideally in an enterprise SaaS sales environment supporting large 6-figure deals and Fortune 500 customers or a practitioner role performing incident response. Experience working with multiple cross-functional key stakeholders and personas is a must. The candidate knows how to navigate complex opportunities in large organizations. This means their question-asking and discovery process is second to none. They are the best there is when it comes to finding out everything there is to know about the customer and opportunity and they understand what’s required for success. Ultimately, they are the SME yin to the Sales yang. The candidate must demonstrate a high degree of aptitude, adaptability and a proactive mindset. This is an extraordinary opportunity to join a small team, make a huge impact, and get in on the ground floor of a venture-funded startup experiencing explosive 500% YoY growth. The Opportunity - Thrive in a startup environment where they can make a huge impact. - Work closely with the Sales team, Founders and Executive team to help generate revenue. - Work closely with existing customers and the product team to evolve the products to better serve customers. - Help create pipeline by effectively qualifying opportunities, drive deals by uncovering customer pain, and develop the sales engine as we continue to scale. - Partner directly with and support the Sales team in closing large enterprise deals with Fortune 500 customers and continued expansion by increasing value post-deployment with top global brands. - Own customer evaluations in the form of helping them run a Proof of Value (POV) and or Paid Pilots ensuring customer objectives and success criteria are met. - Collaborate closely with the Customer Success post-sales in the seamless transitioning of a new customer into the CS-owned implementation and training plan. What Success Looks Like - Become the product SME by developing a complete and thorough understanding of the platform. - Be the counterpart to security teams, incident response leaders, and crisis managers in every deal, by understanding every aspect of their world, and helping them understand how the platform will support them and their teams. - Leverage excellent communication and presentation skills to effectively share our product offering with prospective customers. - Assist the Sales team by clearly articulating our value propositions, technical differentiation, and help drive customer engagement during the sales process. - Support the pre-sale motion of developing a compelling business case to be used in the proposal for a potential customer. - Aid in the development of collateral, use cases, blogs, testimonials, and content for the GTM teams. - Successfully navigate complex organizational structures in large enterprises and ensure all key stakeholders are appropriately involved. - Confidently speak with people at all levels in large enterprises, including upper management and peering with C-level executives. - Support the Proof of Value (POV) process for customers who evaluate the platform, which includes the initial onboarding and implementation process of a new customer. - Enable a smooth transition for new customers to the Customer Success team ensuring a seamless transition and customer experience post-sale. - Support customers post-sale with technical questions and assisted exercises. About You - Their persistence is unparalleled. - Exceptional interpersonal and communication skills. - A quick learner, self-directed, highly energetic, professional and flexible. - Previous experience in an operating role on an IR team or selling a product that supports cybersecurity teams strongly preferred. - A creative, assertive problem-solver; they are curious, prepared, team-oriented, and a self-starter. - Extremely well organized and detail-oriented with incredible follow-through. They are highly accountable, positive, have a sense of humor and are fun to work with. - Comfortable with ambiguity, they are willing to roll up their sleeves and figure things out. - They can multitask effectively, with an ability to not only balance, but effectively manage competing priorities, and multiple projects/deals at the same time. - Precise attention to detail and strong problem-solving skills. Exceptional written and verbal communication skills. - College degree or equivalent experience required. What We Offer Great people make great teams. The company believes in building highly functional, energetic, and engaging teams to serve its customers. They are committed to building a high-performing, highly functional, world-class team with an amazing culture filled with curious and humble impact players who do the job that needs to get done, not just the job they have. Backed by a leading cybersecurity VC firm, they offer the following: - Equity - Unlimited PTO - Remote work flexibility - Competitive compensation - Medical, dental, & vision insurance - 401K This is a full-time remote position. Compensation for the position is commensurate with the candidate's experience. Must be authorized to work in the United States. Cannot sponsor visa applicants. Selected candidates must pass a thorough background check. Full-time employees only–no contractors. The company is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.