• The Business Solution Architect I participates in project-driven activities to capture business needs, processes, requirements, use cases, project plans, and related documentation and specifications • Works effectively with functional and technical analysts, bringing a cross-functional perspective to the project team(s) • Perform profiling and analysis of data from source systems • Use business process engineering methods to ensure proper documentation is in place • Discovers unified requirements and streamlined processes that meet company objectives for multiple strategic projects • Defines the data shared across the enterprise and the relationships between those data • Works with the appropriate functional and IT associates to find the best solutions (across technology and process) to ensure business processes make the most efficient and effective use of the technology deployed • Provides support to functional and user acceptance testing groups throughout development life cycle • Assists with the creation of value proposition (ROI) for proposed projects • Help the team to define and control scope for development initiatives and identify risks • Instructs, directs, guides, and checks the work of Business Analysts.

Rockstar is recruiting for a pioneering company that has developed the first intelligent incident management platform designed to unify the entire enterprise throughout the lifecycle of an incident. This organization views incident response as a comprehensive business challenge, not solely a security issue, and its platform dynamically guides teams end-to-end through incidents, serving as a trusted source of intelligence during crises. It enables leadership to demonstrate diligence and responsible handling of every cyber incident. This is a smarter way to prepare, respond, and recover. We’re looking for an exceptional Solutions Architect who wants to work at an exciting and innovative market leader. This is a remote position and a critical early hire for the Revenue organization. The ideal candidate understands how to make an impact and create the greatest value in an organization. This role, which we call Solutions Engineer, works very closely with the Director of Solutions Architecture, supports both pre- and post-sales activities, and reports directly to the VP of Customer Success. The ideal candidate has the ability to learn and adapt quickly in a fast-paced, deadline, and detail-oriented environment. This position requires 7+ years of customer-facing experience, ideally in an enterprise SaaS sales environment supporting large 6-figure deals and Fortune 500 customers or a practitioner role performing incident response. Experience working with multiple cross-functional key stakeholders and personas is a must. The candidate knows how to navigate complex opportunities in large organizations. This means their question-asking and discovery process is second to none. They are the best there is when it comes to finding out everything there is to know about the customer and opportunity and they understand what’s required for success. Ultimately, they are the SME yin to the Sales yang. The candidate must demonstrate a high degree of aptitude, adaptability and a proactive mindset. This is an extraordinary opportunity to join a small team, make a huge impact, and get in on the ground floor of a venture-funded startup experiencing explosive 500% YoY growth. The Opportunity - Thrive in a startup environment where they can make a huge impact. - Work closely with the Sales team, Founders and Executive team to help generate revenue. - Work closely with existing customers and the product team to evolve the products to better serve customers. - Help create pipeline by effectively qualifying opportunities, drive deals by uncovering customer pain, and develop the sales engine as we continue to scale. - Partner directly with and support the Sales team in closing large enterprise deals with Fortune 500 customers and continued expansion by increasing value post-deployment with top global brands. - Own customer evaluations in the form of helping them run a Proof of Value (POV) and or Paid Pilots ensuring customer objectives and success criteria are met. - Collaborate closely with the Customer Success post-sales in the seamless transitioning of a new customer into the CS-owned implementation and training plan. What Success Looks Like - Become the product SME by developing a complete and thorough understanding of the platform. - Be the counterpart to security teams, incident response leaders, and crisis managers in every deal, by understanding every aspect of their world, and helping them understand how the platform will support them and their teams. - Leverage excellent communication and presentation skills to effectively share our product offering with prospective customers. - Assist the Sales team by clearly articulating our value propositions, technical differentiation, and help drive customer engagement during the sales process. - Support the pre-sale motion of developing a compelling business case to be used in the proposal for a potential customer. - Aid in the development of collateral, use cases, blogs, testimonials, and content for the GTM teams. - Successfully navigate complex organizational structures in large enterprises and ensure all key stakeholders are appropriately involved. - Confidently speak with people at all levels in large enterprises, including upper management and peering with C-level executives. - Support the Proof of Value (POV) process for customers who evaluate the platform, which includes the initial onboarding and implementation process of a new customer. - Enable a smooth transition for new customers to the Customer Success team ensuring a seamless transition and customer experience post-sale. - Support customers post-sale with technical questions and assisted exercises. About You - Their persistence is unparalleled. - Exceptional interpersonal and communication skills. - A quick learner, self-directed, highly energetic, professional and flexible. - Previous experience in an operating role on an IR team or selling a product that supports cybersecurity teams strongly preferred. - A creative, assertive problem-solver; they are curious, prepared, team-oriented, and a self-starter. - Extremely well organized and detail-oriented with incredible follow-through. They are highly accountable, positive, have a sense of humor and are fun to work with. - Comfortable with ambiguity, they are willing to roll up their sleeves and figure things out. - They can multitask effectively, with an ability to not only balance, but effectively manage competing priorities, and multiple projects/deals at the same time. - Precise attention to detail and strong problem-solving skills. Exceptional written and verbal communication skills. - College degree or equivalent experience required. What We Offer Great people make great teams. The company believes in building highly functional, energetic, and engaging teams to serve its customers. They are committed to building a high-performing, highly functional, world-class team with an amazing culture filled with curious and humble impact players who do the job that needs to get done, not just the job they have. Backed by a leading cybersecurity VC firm, they offer the following: - Equity - Unlimited PTO - Remote work flexibility - Competitive compensation - Medical, dental, & vision insurance - 401K This is a full-time remote position. Compensation for the position is commensurate with the candidate's experience. Must be authorized to work in the United States. Cannot sponsor visa applicants. Selected candidates must pass a thorough background check. Full-time employees only–no contractors. The company is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

• Own end-to-end implementation projects, from kickoff through go-live and post-launch transition • Develop and maintain project plans, timelines, milestones, and dependencies • Manage scope, risks, assumptions, and change requests • Lead internal and external status meetings and provide clear, proactive communication • Coordinate cross-functional teams (Sales, Product, Development, Support, and Customer Success) • Ensure projects are delivered on time, within scope, and aligned to customer goals • Partner with customers to understand business requirements, workflows, and success criteria • Translate customer needs into system configuration and implementation plans • Configure the platform, guide data migration, and validate integrations (as applicable) • Lead solution walkthroughs, testing cycles, and user acceptance testing (UAT) • Deliver customer training sessions and adoption support • Act as a subject-matter expert on the product during implementation • Serve as the primary customer point of contact during implementation • Build strong relationships with customer project sponsors and day-to-day contacts • Set expectations clearly and manage escalations professionally • Ensure a smooth handoff to Customer Success or Support post-implementation • Identify implementation risks, patterns, and improvement opportunities • Contribute to implementation playbooks, templates, and best practices • Provide feedback to Product and Engineering based on customer experience

• Assessment of customer security posture, needs and technical requirements • Presentation of security services including live demos • Lead technical workshops and architecture sessions • Complete RFP responses and actively participate in RFP defense meetings along with the Product and Sales teams • Challenging and updating customers' outdated security approaches with our best-practice solutions • Handover of new customers to account management and delivery teams