• Design, provision, and manage cloud infrastructure using Infrastructure as Code • Operate and support Kubernetes clusters in production environments • Build and maintain GitOps-based deployment and configuration workflows • Support cloud database platforms and platform services in production • Contribute to environment setup, upgrades, migrations, and reliability initiatives • Develop automation and tooling to improve operational efficiency • Troubleshoot infrastructure and platform issues across environments • Collaborate with Cloud Operations and Engineering teams to ensure stable, scalable systems

• Lead the optimisation of cloud costs • Drive cost-effective strategies • Collaborate with finance, IT, engineering, and business teams • Foster cost reduction initiatives • Ensure precise resource allocation • Manage incident response and root cause analysis • Make technical decisions for high availability • Ensure compliance with cloud governance standards • Build effective working relationships

Role Description As a GCP Senior Cloud Support Engineer, you will ensure our customers’ support issues are handled effectively. You will work with highly skilled support engineers focused on providing Google Cloud Platform solutions, including: - Google Kubernetes Engine - BigQuery - Cloud SQL - Google Cloud Monitoring - Related Google services Along the way, you will get to: - Ensure accurate and timely resolution of incidents - Serve as a Insight escalation point for client technical issues related to Google Cloud Platform (GCP) or Google Workspace - Triage and escalate issues to Google Support as required - Support servers/services hosted on GCP for multiple clients - Provide front line support for multiple clients - Notice trends and work with team leadership to devise long-term solutions to recurring problems - Assist with developing new processes to enhance customer support experience - Assist with technical training of team members Qualifications - Experience with Google Cloud Platform - 3+ years of experience utilizing & strong knowledge on cloud database platforms such as Cloud SQL, PostgreSQL, BigQuery, BigData - 5+ years of experience utilizing & strong knowledge on cloud compute platforms (GCE, EC2, GKE, EKS, AKS) - Experience in providing support for Google Cloud Platform products and solutions including Cloud Operations (Stackdriver) and other Google-related services - Strong understanding of access control administration (IAM, Cloud Identity, User accounts, permission models) - Strong knowledge with networking (NAT, firewalls, subnets, basic routing, load balancing, etc.) - Familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.) - Open to being on call for weekends and after hours - Must be highly organized and detail-oriented - Successful at working in a team culture - Excellent verbal and written communication skills - Strong problem solving and Analytical/Reasoning skills Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year - Medical Insurance - Health Benefits - Professional Development: Learning Platform and Certificate Reimbursement - Shift Allowance Company Description Insight is a people-first company that believes in unlocking the power of people and technology to accelerate transformation and achieve extraordinary results. We are a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, guiding organizations through complex digital decisions.

About the Program Commonscale is opening applications for our Founder in Residence Partner Program for early-stage founders building ambitious companies. If it’s a strong fit, we move quickly – most founders hear back within 24–48 hours. Commonscale partners with founders at the earliest stages of company-building, helping shape brand, narrative, and investor positioning alongside core business strategy. We work closely with founders as long-term partners, not as a traditional creative vendor. About Commonscale Commonscale is a Venture Creative Studio that works with a small number of founders each year to help build companies that are differentiated, compelling, and built to last. Our work sits at the intersection of strategy, brand, and storytelling . We focus on the moments that matter most early on – defining what a company stands for, how it shows up in the world, and how its story is told to customers, partners, and investors. What We’re Looking For We are highly selective. This program is best suited for founders who: Are actively building an early-stage company (pre-seed or seed) Are preparing for, or in the midst of, fundraising Care deeply about clarity, craft, and long-term value Want a true partner We most often work with solo founders and small founding teams who are serious about building something enduring. Why Commonscale Founders partner with Commonscale because we: Work side-by-side, not at arm’s length Treat brand and narrative as foundational, not decorative Stay involved beyond a single milestone Partner with a limited number of companies each year This program is intentionally small by design. What You’ll Do As a Commonscale Partner, you’ll work closely with our team to shape the foundation of your company — from how it’s positioned and understood, to how its story is told as it grows. Together, we focus on building clarity, momentum, and long-term impact. How to Apply Apply with a short overview of what you’re building and why you’re interested in partnering with Commonscale. Let us know about what you are building, current stage, and any early traction you have. Applications are reviewed on a rolling basis. Location Remote. We are based in New York City.