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Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge. Guiding organizations through complex digital decisions.
Senior Cloud Support Engineer
Location
India
Posted
112 days ago
Salary
0
Seniority
Senior
Job Description
Senior Cloud Support Engineer
Insight
Role Description As a GCP Senior Cloud Support Engineer, you will ensure our customers’ support issues are handled effectively. You will work with highly skilled support engineers focused on providing Google Cloud Platform solutions, including: - Google Kubernetes Engine - BigQuery - Cloud SQL - Google Cloud Monitoring - Related Google services Along the way, you will get to: - Ensure accurate and timely resolution of incidents - Serve as a Insight escalation point for client technical issues related to Google Cloud Platform (GCP) or Google Workspace - Triage and escalate issues to Google Support as required - Support servers/services hosted on GCP for multiple clients - Provide front line support for multiple clients - Notice trends and work with team leadership to devise long-term solutions to recurring problems - Assist with developing new processes to enhance customer support experience - Assist with technical training of team members Qualifications - Experience with Google Cloud Platform - 3+ years of experience utilizing & strong knowledge on cloud database platforms such as Cloud SQL, PostgreSQL, BigQuery, BigData - 5+ years of experience utilizing & strong knowledge on cloud compute platforms (GCE, EC2, GKE, EKS, AKS) - Experience in providing support for Google Cloud Platform products and solutions including Cloud Operations (Stackdriver) and other Google-related services - Strong understanding of access control administration (IAM, Cloud Identity, User accounts, permission models) - Strong knowledge with networking (NAT, firewalls, subnets, basic routing, load balancing, etc.) - Familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.) - Open to being on call for weekends and after hours - Must be highly organized and detail-oriented - Successful at working in a team culture - Excellent verbal and written communication skills - Strong problem solving and Analytical/Reasoning skills Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year - Medical Insurance - Health Benefits - Professional Development: Learning Platform and Certificate Reimbursement - Shift Allowance Company Description Insight is a people-first company that believes in unlocking the power of people and technology to accelerate transformation and achieve extraordinary results. We are a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, guiding organizations through complex digital decisions.
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