• Perform telecommunications and data center site systems maintenance. • Maintain and operate specific communication, switch, network, and interface equipment to provide quality service. • Maximize availability to our external and internal customers. • Perform shipping / receiving, inventory control, and keep accurate site documentation. • Installs and deinstalls equipment into Data Center racks. • Replace hard drives, memory, and cards on server equipment. • Install and test cabling between network and server equipment. • Monitor and review network circuits and equipment. • Perform Layer 1, physical circuit reliability acceptance testing with the carrier and the customer to validate the quality of the transmission path to the users’ equipment. • Assist with Layer 2 & 3 tests; adhering to protocol standards to validate interoperability and interfacing requirements to connect the customers into the TNS Network. • Work independently with indirect supervision. • Provide verbal and written communication with other team members, departments, and customers to ensure successful completion of work and provide proper hand-offs. • Move and Lift a minimum of 50lbs into telco racks.

• Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work. • Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems. • Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc. • Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure. • Follows safe work practices according to company policy. • Executes administrative activities in support of service visits. • Daily travel to customer sites. This role will be based in San Diego, CA, area and support our customers throughout the territory. Company-paid travel, accommodations, and meals are provided for overnight stays.

• Lead Field Service technical advisor for technical support both on site or as a resource for the customer and other Field Service personnel • Supervises staff (Elliott, customer and contracted) at customer sites • Quotes jobs and assists with invoicing content and business decisions affecting profitability • Manages complex packages and contracts; investigates problems, customer complaints and disputes • Performs hazard identification and mitigation for all tasks being performed as part of job responsibilities • Manages effective field service reporting to assure proper feedback of product or contact trouble

• Responsible for meeting daily service repair needs • Installs, repairs, and maintains equipment in the field • Completes all scheduled maintenance within deadlines • Maintains currency on all technical certifications • Provides technical support to customers as required