• Drives Systems Engineering by reviewing performance and directing work efforts of Engineers and vendors to ensure alignment with company, stakeholder, and end user priorities • Aligns Systems Engineering efforts across products and projects • Understands enterprise goals and KPIs to ensure value is delivered against them • Gains a thorough understanding of end user needs, both existing and potential, and uses that knowledge to help design infrastructure that exceeds expectations • Communicates with key user and operational groups to understand business needs • Elicits ideas and assists team members with gaining shared understanding of systems engineering techniques • Markets and promotes Systems and Software Engineering capabilities so that end users understand the team's capabilities and the associated benefits • Presents complex design concepts and rationale to multidisciplinary teams, as well as to key stakeholders and business partners • Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner • Provides guidance on configuration, debugging, and support for software engineering applications in SAP. • Documents, reviews and ensures that all quality and change control standards are met • Guides field and corporate roll-outs of technology • Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure/software needs • Reviews specifications for complex technology solutions • Provides regular status to leadership regarding progress of Systems Engineering efforts • Reviews and approves purchase requests for hardware and software • Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics • Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals • Receives and prioritizes escalations and incoming requests from product teams and stakeholders • Guides the production of in-house documentation around solutions • Monitors tools and proactively helps teams struggling with systems issues • Provides leadership, mentoring, and coaching to Systems Engineering professionals • Attracts, retains, and develops top talent • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback • Fosters collaboration with team members to drive value and identify and resolve impediments • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs • Guides more junior team members in strategy, alignment, analysis, and execution tasks • Participates in and contributes to learning activities around systems engineering core practices (communities of practice)

• Collecting data components related to First American technology and business operations while learning about the business • Collaborating with product and technical stakeholders to elicit and gather information related to the business components and financial aspects of the technology portfolio • Reviewing, analyzing, and assessing the company’s technical portfolio • Distilling information and helping to draw conclusions that will help leaders and key stakeholders make decisions • Assisting with the creation of architecture artifacts, including business capability maps, process diagrams, relational models, etc.

• Develop, customize and design telesales applications, mostly developed in VB, and interact with the rest of the team, working across different layers of the same infrastructure. • Programming logic (object-oriented programming and its main concepts). • Development in VB or C#. • Use of version control tools (Git). • Good familiarity with the .NET platform and MVC/MVVM architectures, SQL Server and NoSQL databases, HTML5, CSS and JavaScript.

• Support Texas State Partner Agency in transitioning reporting and data-extract capabilities from legacy systems to cloud or data-lake environment. • Lead sessions with stakeholders for requirements and documentation. • Review and interpret mainframe IMS data structures and document current state reporting logic. • Collaborate with data engineers and architects to map legacy data to cloud models. • Produce and maintain documentation such as mappings, business rules, and data flow diagrams. • Develop test cases and support User Acceptance Testing (UAT).