• Monitor and resolve outstanding or pending insurance claims and account balances. • Conduct timely follow-ups with payers via phone, fax, email, and payer websites. • Investigate and resolve claim rejections using systems such as Realmed and Availity. • Research credit balances and escalate to the Refunds Department when appropriate. • Maintain and update payer guidelines, ensuring internal teams are informed of changes. • Assist Patient Services with statement requests, itemized bills, and account research. • Support onboarding and continued development of the AR team through training, mentoring, and skill-building. • Distribute workload, monitor task completion, and ensure departmental efficiency. • Prepare and submit detailed billing documentation for escalations and payer appeals. • Partner cross-departmentally on projects, bringing AR expertise to organizational initiatives. • Communicate issues, trends, and process improvement opportunities to AR leadership.

Position Summary The Provider Relations Representative plays a critical role in expanding Salma Health’s referral network across Orange County and San Diego. This role focuses on building trusted relationships with healthcare providers, strengthening care coordination, and accelerating patient access to high-quality brain and mental health care. By partnering closely with referring clinicians and systems, this position directly supports Salma Health’s mission to deliver timely, integrated, and personalized care. Key Responsibilities Build and manage high-impact referral partnerships with health systems, primary care providers (PCPs), psychiatrists, therapists, emergency departments, inpatient psychiatric units, PHPs, and outpatient behavioral health clinics. Design and execute targeted outreach strategies aligned with Salma Health’s patient populations and clinical offerings. Represent Salma Health in the field through in-person meetings, events, and educational sessions to deepen relationships and increase brand awareness. Lead the development and execution of Memoranda of Understanding (MOUs) to formalize partnerships and ensure alignment on referral workflows and communication standards. Collaborate with marketing and operations to localize messaging, co-host provider events, and support market-level growth initiatives. Analyze referral data to identify high-performing channels and optimize partnership strategies. Track outreach activity, referral volume, and partner engagement in CRM systems. Build and maintain dashboards to monitor performance metrics, provider satisfaction, and referral trends. Required Qualifications Preferred Qualifications Experience supporting multi-site clinic growth or market expansion. Familiarity with CRM tools and healthcare referral tracking systems. Company Mission & Vision We are the brain health company of the future, integrating care delivery, technology innovation, and research breakthroughs to better understand brain biology and diagnose, treat, and ultimately cure brain disorders across all stages of life. Who We Are Salma Health is reimagining brain healthcare by building a comprehensive, end-to-end brain health system that integrates advanced diagnostics, rapid-acting interventions, and continuous care coordination under one roof. Our multidisciplinary teams of psychiatrists, neurologists, neuropsychiatrists, therapists, and technologists collaborate to deliver personalized, compassionate care. By leveraging real-world data and precision brain health research, we deliver measurable, evidence-based outcomes at scale. Headquartered in California, Salma Health is expanding access to innovative brain health services across the U.S., beginning with clinics in San Diego, Orange County, the Bay Area, and Los Angeles. Compensation & Benefits The compensation for this position includes: Base Salary: To be finalized based on experience, qualifications, and location Incentives: Discretionary bonus and/or equity awards based on company and individual performance Benefits: Medical, dental, vision, PTO, and additional benefits We reserve the right to modify benefit offerings at any time, in accordance with applicable laws. Work Authorization Sponsorship for employment authorization may be considered on a case-by-case basis depending on the role and candidate qualifications. Equal Opportunity & Accessibility Statement We are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We welcome applicants of all backgrounds and make employment decisions without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by California or federal law. In accordance with the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records. If you require a reasonable accommodation during the application or hiring process, please contact us directly—we’re happy to help.

• Generate and deliver customer invoices accurately and timely, ensuring proper coding and alignment with contract terms. • Monitor accounts receivable aging and perform proactive outreach to customers regarding outstanding balances. • Apply customer payments daily, ensuring accurate matching and resolving discrepancies. • Communicate with customers to resolve basic billing questions or route issues to appropriate internal teams. • Collaborate cross‑functionally with Sales and Legal to ensure billing accuracy and seamless customer experience. • Support monthly close activities by preparing AR schedules, reconciliations, and journal entries. • Prepare documentation to support audits, compliance reviews, and financial reporting. • Participate in ad hoc projects to enhance AR processes, automation, and operational efficiency.

• The Account Receivable Representative is responsible for timely and effective AR follow-up with medical insurance institutions for medical claims. • Review, analyze, and obtain necessary information from the payers to maximize collections from the outstanding AR and to document the notes clearly in the billing and workflow systems. • Coordinate with the Internal Offshore Team and with the Client to obtain relevant information to expedite the collections process.