• Oversees all telecommunications services and systems for the firm • Manages the current Avaya telephony platform and strategic planning for future technology adoption • Leads a telecom team and manages vendor relationships • Ensures billing compliance and develops a multi-year roadmap to guide the firm through technology transitions • Manages and optimizes the firm's Avaya telephony platform while evaluating emerging technologies (cloud PBX, UCaaS) • Develops and executes transition plans from legacy systems to modern platforms with minimal disruption to operations • Creates a multi-year telecommunications roadmap aligned with firm objectives • Directs and develops the telecommunications team to meet performance and availability commitments • Maintains up-to-date documentation of all systems, user guides, and training materials

• Serve as a hands-on technical leader responsible for the design, implementation, and delivery of enterprise collaboration solutions • Own solutions end-to-end from technical discovery through deployment and escalation support • Design and deliver hybrid collaboration environments, with a focus on migrating customers toward cloud-based platforms • Coordinate with telecom carriers for troubleshooting, PSTN connectivity, and number porting activities. • Implement tactical plans to meet project timelines while minimizing disruption to the customer environment

• Lead communications strategy and execution for enterprise-wide projects and programs across the employee lifecycle at Humana • Develop change communication strategies, plans, and narratives to drive message alignment and consistency across the enterprise • Establish discipline around measurement and reporting outcomes, setting, and measuring against KPIs to inform decision making, and measure success • Serve as a culture and associate experience communications subject matter expert and consultative resource to Corporate Communications teammates, cross-functional business teams and company leadership • Counsel business partners on communication strategies and execution, recommending innovative ways for teams to connect core initiatives to the company's purpose, values and associate value proposition • Present exceptional writing and project management skills with keen attention to detail across all tasks and deliverables • Demonstrate a strong record of developing successful strategies and content for multiple internal communication channels • Maintain standardized processes and ways of working to enhance collaboration, productivity and innovation across workstreams

• We are seeking a Communications Lead to anchor TC’s communications. • A hands-on role focused on writing and editing. • Rolling out newsletters and campaigns, managing our website. • Keeping our social media active and engaging. • Packaging outputs from TC initiatives into clear, accessible formats.