• Provide telephonic case management for Workers’ Compensation cases. • Assess medical appropriateness of treatment plans and coordinate services to optimize recovery and cost efficiency. • Develop, implement, and modify individualized case management care plans. • Perform ongoing clinical assessments and review medical records to ensure quality and timely care. • Identify and address barriers to recovery with proactive action planning. • Coordinate communication between injured workers, employers, providers, insurers, and other stakeholders. • Promote and document return-to-work capability at each medical milestone. • Ensure compliance with state-mandated treatment guidelines, nationally published protocols, and client requirements. • Track outcomes including patient satisfaction, return-to-work progress, and disability duration. • Utilize utilization review tools when indicated (pre-certification, concurrent review, retrospective review, medical director review). • Monitor provider and vendor performance to ensure quality and appropriate care delivery. • Maintain detailed and accurate documentation within the case management system. • Serve as a patient advocate while adhering to all legal, ethical, accreditation, and regulatory standards. • Participate in Quality Assurance, Grievance, or other committees as assigned. • Provide training or mentorship to claims staff or junior team members as appropriate. • Perform additional duties as assigned.

• Structure, lead, and scale the software development department. • Ensure product stability, performance, and continuous improvement. • Lead critical initiatives and support the team with technical demands when needed. • Create a collaborative environment focused on high-performance delivery. • Analyze and prioritize technical debt remediation to ensure greater operational efficiency. • Implement best practices for version control and development standards. • Plan and monitor a development roadmap aligned with company goals and strategy. • Implement and oversee agile methodologies, proposing continuous improvements (Kanban, Scrum, or others).

• Partner with Commercial Sales and Delivery leaders to align staffing supply with active project needs and pipeline demand across the commercial customer base • Develop and maintain short- and long-term capacity forecasts by role, AWS skill set, and engagement timeline • Build and maintain dashboards tracking utilization, bench time, billability, and hiring gaps specific to the Commercial portfolio • Design and implement scalable resource management processes, templates, and tools tailored to support rapid Commercial growth • Introduce best practices from enterprise consulting environments while keeping frameworks lean and adaptable to Effectual’s pace • Partner with HR, Talent Acquisition, Delivery, and Finance to align Commercial workforce planning with hiring timelines, budgeting, and revenue goals • Support project start-up and onboarding to ensure timely deployment of resources on commercial engagements • Serve as a trusted advisor to executive leadership on Commercial utilization trends, capacity constraints, and scaling readiness • Work closely with the Commercial Sales team to anticipate pipeline shifts and proactively plan for staffing needs before deals close • Facilitate regular portfolio resource review meetings to balance competing priorities across commercial programs • Build strong cross-functional relationships to improve transparency and accelerate decision making in a fast-moving sales environment

• Executing a travel itinerary and making the destination and sights come alive for your group • Managing logistics and safety while providing a local, cultural, and historical narrative • Delivering an excellent travel experience for our travelers that meets or exceeds our quality goals. • Assume primary responsibility for travelers’ day-to-day well-being and enjoyment of the tour. • Execute the pre-established travel itinerary and adhere to Collette’s brand standards. • Flexibility to run each tour based on the needs of individual travelers within the agreed group itinerary. • Owning feedback from travelers about their experience and being willing to improve any area through agreed coaching process. • Provide commentary and guidance to enhance the traveler’s experience. • Offer advice on food, shopping, and local activities during free time. • Maintain daily expense accounts, retain receipts, and submit debrief reports and feedback within expected timeframes.