• Customer facing staff responsible for winning business • Lead the technical review and response for complex VFD systems/STATCOM/Synchronous condenser tenders, ensuring proposed solutions are technically sound, compliant with specifications, risk mitigated and competitively costed • Conduct detailed site surveys (remotely or physically, as required) • Develop comprehensive system architectures for VFD systems/STATCOM/Synchronous condenser integration • Translate customer functional and technical requirements from tenders into detailed system designs and specifications • Collaborate closely with sales, and commercial teams to clearly define the technical scope • Present complex technical solutions clearly and effectively to customers, consultants, and internal stakeholders • Contribute to the development and improvement of internal technical standards, tools, and best practices for VFD systems/STATCOM/Synchronous condenser systems integration and estimation

Clinical Application Specialist (CAS) is a clinical education role focused on internal and external clinical and educational support. This role also supports broader company revenue growth goals via customer support and education. The CAS position will be responsible for providing training and education to new and existing Sentec users and will work closely with the field sales and marketing organization to support new hire and ongoing sales training and development. Expectations of the role include on-site and virtual education, training and CE and non-CE Presentations, and in-person state and potential national society presentations. Key Tasks - Acts as the subject matter expert for the use of our products in our key market segments to support company revenue growth goals. - Collaborates with the local sales team to coordinate and deliver comprehensive onsite and virtual customer training and education i.e., curriculum, process/tools and programs. - Develops a common understanding of the technology across care providers and articulates the clinical & economic value proposition. - Participates in product evaluations and installations. - Assesses needs and ensures comprehensive education and hands-on training on our products, including maintenance and troubleshooting that addresses all members of the clinical team. - Provides education and training necessary to drive optimal bedside use of the technology in new and existing accounts. - This is a remote position (home-based in the southern CA region) with the ability to travel overnight (60%+) and work flexible hours.

• Lead the technical review and response for complex VFD systems/STATCOM/Synchronous condenser tenders, ensuring proposed solutions are technically sound, compliant with specifications, risk mitigated and competitively costed • Conduct detailed site surveys (remotely or physically, as required) to understand existing infrastructure, identify potential integration challenges, and gather critical data for system design and accurate cost estimation • Develop comprehensive system architectures for VFD systems/STATCOM/Synchronous condenser integration, considering the entire balance of plant, grid codes, control philosophies, and relevant industry standards • Translate customer functional and technical requirements from tenders into detailed system designs and specifications • Collaborate closely with sales, and commercial teams to clearly define the technical scope, identify technical risks, and support commercial negotiations by providing robust technical justifications and detailed, accurate overall solution cost estimations • Define and manage technical interfaces with other OEMs (e.g., transformers, switchgear, control systems, generators) and sub-suppliers • Proactively identify potential technical, logistical, and cost-related risks associated with integrated solutions and propose effective mitigation strategies during the tender phase • Present complex technical solutions clearly and effectively to customers, consultants, and internal stakeholders, addressing their concerns and building strong technical relationships throughout the tender process • Contribute to the development and improvement of internal technical standards, tools, and best practices for VFD systems/STATCOM/Synchronous condenser systems integration and estimation

• Provide advanced support for current and prospective customers; providing pre-sales support, demonstrations and/or technical information for sales quotations as required. • Manage the customer technical support experience through activation of new orders, ensuring the needs of the customer (cost, timing, quality, key issues/ needs of the customer) are met in a proactive manner. • Communicate, both verbally and in writing, with external stakeholders with a focus on improving the Mastercam experience for existing customers. • Proactively support existing customers with on-site visits and applications programming. • Maintain accurate customer records in the CRM as required. • Act as a technical liaison between Mastercam Poland, sub-resellers, sales partners and existing customers; work to ensure prospective and current customers are proactively managed and receive the utmost care when technical questions and issues are presented. • Collaborate to resolve NC code issues, working to modify, customize and improve post processors as needed during issue resolution. • Discover, research, and report programming defects and requests, suggest temporary solution(s) until Issues/ problems are resolved with a permanent solution. • Program, run, and maintain machine tools for Mastercam with prospective and existing customers. • Participate in the delivery of Mastercam Poland solutions customer training; in response to customer inquiries and/ or in alignment with new features/ benefits of Mastercam. • Develop, present and conduct training for prospective and existing customers as needed. • Serve as a Mastercam Poland technical lead, attend trade shows, machine tool dealer events, media events, and/ or technical partner events which serve to enhance the Mastercam name and benefit the overall brand. • Maintain a solid understanding of the Polish CAD/CAM market, the technology therein, as well as current competition and/ or emerging threats/ opportunities; with a keen focus of the impact of said items on the region/ territory.