Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: - Partner with Sales leadership and cross-functional GTM stakeholders to configure and validate the annual GTM plan - including Territory Hierarchy design, Account-to-Territory assignments, Quota cascade, and Personnel alignment - ensuring every Geo Managed resource is set up for success from Day 1 of each fiscal period (New Year Readiness). - Own end-to-end project management of planning workstreams - sequencing activities in logical order to hit defined outcomes, building and maintaining process documentation, delivering regular status updates to stakeholders, and proactively surfacing blockers to keep initiatives on track and on time. - Govern account assignment integrity - managing Global and Domestic Parent relationships, Account-to-Territory error resolution, and TER98/TER99 account classification - to reduce data quality errors and ensure sellers are working clean, accurate account lists. - Generate and maintain headcount, territory, and quota reports - including T&Q status, Partner Deal Registration, and BID attainment - surfacing KPIs against historical benchmarks and leveraging AI tools to automate recurring report production. - Support the Budget ID (BID) management and change request process - processing backfill, modification, and reallocation requests within defined SLA tiers, maintaining governance standards across SURF, Anaplan, and downstream compensation systems. - Partner cross-functionally with FBOs, Finance, SC Operations, and the COO Office to translate GTM strategy into operational plans - ensuring coverage decisions, resource moves, and account changes are executed with accuracy and documented for audit and governance purposes. - Build and maintain standardized process documentation for run-the-business activities - including territory change workflows, onboarding assignment flows, and account move policy - creating scalable, repeatable playbooks that reduce reliance on tribal knowledge. - Maintain data integrity across planning and CRM systems - Anaplan, Sales CRM, Pigment, and Smart Recruiters - validating employee count, account assignments, and hierarchy configurations to ensure operational accuracy throughout the headcount lifecycle. - Leverage AI tools (Claude, Copilot, and approved ServiceNow AI products) to build scalable, repeatable reporting and planning workflows - reducing manual effort by ≥20% on key recurring tasks. - Support transformational system projects including Pigment go-live as HC-to-Plan system of record, Anaplan real-time capacity planning evolution, and SURF/Sales CRM transition activities. Qualifications Required: - Bachelor's degree in Business, Finance, Economics, or a related analytical field. - 2-4 years of proven experience in Sales Operations, Revenue Operations, or a GTM planning function within a software or SaaS organization. - Strong analytical skills - comfortable building models, interpreting data, and translating analysis into clear recommendations for business stakeholders. - Advanced proficiency in Excel; working knowledge of Python or SQL is a plus and will accelerate impact in this role. - Proficiency with AI tools (e.g., Claude, Copilot, or similar) and their application in automating planning workflows. - Project management discipline - organized, detail-oriented, and capable of managing multiple concurrent workstreams in a fast-paced environment. - Effective communicator, both written and verbal, with the ability to simplify complex operational data for diverse audiences including field leadership. - Collaborative team player with a proactive, solutions-oriented mindset. Preferred: - Experience with planning systems such as Anaplan, Pigment, Miro, CRM systems, or similar enterprise platforms. - Hands-on experience building AI agents using Claude or similar large language model platforms to automate workflows, generate structure outputs, or surface operational insights - Exposure to territory and quota design processes, including hierarchy management and quota cascade logic. - Demonstrated ability to identify automation opportunities and execute process improvements with measurable outcomes. - Familiarity with ServiceNow's GTM model, product portfolio, or sales segment structure. JV20 For positions in this location, we offer a base pay of $94,000 - $155,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Create project analyses • Build project knowledge base • Support the implementation of work standards • Maintain client relationships • Identify new sales opportunities • Support project execution • Protect project profitability • Participate in team development initiatives • Support recruitment and onboarding • Ensure compliance with internal procedures

Co-project manage, along with Design Review Manager, an assigned territory of franchised Property Improvement Plan (PIP) renovation projects. Serve as recognized architectural, design and construction expert for a segment of Premium IHG brand hotels. Responsibilities include managing all on-site PIP renovation design and construction activities to ensure compliance or non-compliance with franchise License Agreement, including conformance with any associated PIP, Plan Review and FF&E submittals, and brand standards, including life safety and ADA requirements. Provide design, construction expertise and assistance to IHG franchisees and their assigned design team members through all phases of their PIP projects, including working out design / construction solutions as project field conditions arise, thus ensuring timely and successful completion of projects while promoting Great Hotels Guests Love. May lead and review the work of less experienced staff by providing mentoring, technical guidance and/or training in daily activities. From time to time provide feedback to management and brand on product related issues / recommendations for improvements. Your day to day - Property Improvement Plan (PIP) renovation projects – Conduct PIP renovation visits / product assessments for existing hotel product seeking to License or re-License an IHG franchise agreement. Inspections include a thorough walk of the hotel assessing the hotel’s architecture and design for appropriateness in today’s market, condition of current product, and conformance to brand and life safety standards and building codes. Produce a comprehensive PIP narrative document that lists in detail the PIP renovation requirements, which after its completion, will help drive Guest hotel scores as well as revenues. Conduct and manage onsite design and PIP scope meetings with ownership and all ensuing onsite renovation activities over a 12-24 month period to ensure hotel compliance with the PIP, including its timely completion and conformance to approved plans, brand standards and building codes. - Manage own yearly assigned travel budget. Consultant must reconcile expenses on a monthly basis. - Proactively work with the Development team and ownership prior to taking a deal to Franchise Approval Committee (FAC) to work through scope of work, design issues, and renovation timelines to better improve success rate for FAC approval and License execution for new build and PIP conversions. - Act as PIP department first level of appeal to franchisee/owner PIP waiver requests and timeline extension requests. Negotiate PIP issues and work out all PIP project details to set the PIP scope of work and its timeline for completion. Determine when to recommend to the PIP Director to place slow moving projects, or projects that are not otherwise in compliance with their PIP requirements, into PIP default. Work out viable plans and strategies, where possible, to get hotels through the PIP process in a timely manner. - Consult with franchisees, design professionals and hotel owners to assist in the development of construction schedules for Property Improvement Plan (PIP) renovation hotel projects. Review site plans to ensure compliance with applicable laws, company regulations and brand standards, and comment on required changes or improvements to such plans. - Effectively manage an assigned territory by evaluating and tracking progress all ongoing PIP project field activities, prepare written reports and/or summaries for management as needed. Manage the Salesforce project management system for executed projects for content and accuracy of input for assigned projects. - Owner Relations – Consultant must develop good franchisee/owner relations offering assistance as needed within reason. Consultant is responsible for addressing design and construction or PIP waiver requests from ownership. Consultant is expected to offer design solutions to problems and be ready to recommend known design professionals to assist franchisee upon request or as Consultant feels necessary What we need from you - Bachelor's Degree in Architecture, Design, Construction Management, or a relevant field of work, or an equivalent combination of education and work related experience. AIA or ASID certifications preferred. CAD training and familiarity with CAD systems also preferred. - 5 to 7+ years progressive work-related experience in design and/or architecture, with demonstrated technical proficiency related to the position. Previous experience in the hotel industry or similar desired. Project Management skills. - Demonstrate project management experience in organizing, planning and executing complex, large-scale projects from conception through implementation. - Demonstrate effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff. Demonstrated ability to communicate supportive program details (presentation, analysis) to present a persuasive argument or to effectively negotiate a position. Must be able to communicate both orally and in writing with PCs, architects, designers and contractors and clearly explain specific requirements for active projects. Demonstrated ability to write comprehensive, detailed plan reviews explaining Brand standards and Life Safety Requirements as follow up to project submittals. - Demonstrate knowledge of brand standards and full understanding of the differences in the various brand standards. Demonstrate a clear understanding of ADA requirements and Company Life Safety Requirements. Must maintain a working knowledge of all requirements described in each brand standards manual. - Demonstrate ability to read blueprints including architectural, mechanical, plumbing, sprinkler systems and electrical drawings and knowledge of national building codes and Life Safety codes. - Must be capable of writing and typing a comprehensive, technical renovation document (within a specific template) describing the required PIP scope of work that will become part of a franchisee’s License Agreement. - Demonstrate ability to remain current with construction trends, code requirements and design through participating in annual continuing education classes. - Demonstrate ability to effectively prioritize project details and manage time usage to track active renovation, conversion and new development properties, and to determine if plans have been submitted in a timely manner. Must make immediate time available to return telephone calls and work with franchisees when problems arise regarding project development, Brand standards or vendor-related issues. Travel – 50% Location – Remote: **Candidate must reside preferably in Texas and will consider Arizona with close proximity to a major US airport** The salary range for this role is $74,000.00 to $105,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. #LI-YM1

• Develop, maintain, and manage detailed project plans, timelines, schedules, task assignments, and milestones. • Establish project governance structures, communication plans, and reporting processes as needed. • Drive execution across cross-functional teams including Infrastructure, Applications, Cybersecurity, PMO, and Business stakeholders. • Track progress and adjust plans proactively to mitigate risks and resolve issues. • Deliver weekly status updates to stakeholders and executive leadership. • Coordinate procurement activities for software, licensing, IT services, and hardware. • Support updates to TOM, TSA (Transition Services Agreement) materials, and other project documentation. • Identify, log, and manage project risks, issues, and inter-project dependencies. • Lead cross-functional meetings, workshops, and working sessions. • Coach junior PMs and project coordinators as needed.