• Manage inbound leads and convert them into booked appointments efficiently • Take ownership of the full booking process, ensuring minimal drop-off • Actively follow up with all incoming leads from the Go High Level (GHL) CRM, especially during off-hours • Respond quickly to new inquiries to maximize conversion opportunities • Continuously re-engage leads who have not yet booked—do not rely on a single follow-up attempt • Use strong sales and persuasion techniques to guide prospects toward booking • Build quick rapport with patients and confidently position the value of the service • Maintain a consultative yet results-driven approach in all interactions • Address patient concerns professionally while maintaining control of the conversation • Push back effectively when prospects hesitate (e.g., “I need to think about it”) by offering reassurance, clarifying concerns, and guiding them toward a decision • Avoid passive responses such as simply sending follow-up emails—focus on converting in real time whenever possible • Persistently pursue leads through multiple touchpoints (calls, texts, emails) until a clear outcome is achieved • Handle incoming questions with clarity, empathy, and confidence • Provide accurate information while steering conversations toward booking • Maintain rapid response times to all inquiries • Prioritize urgent leads and time-sensitive opportunities to improve booking rates • Prevent frustration by communicating clearly and setting expectations • Utilize GHL CRM and email platforms to track, update, and manage all lead interactions • Keep accurate records of follow-ups, outcomes, and scheduled appointments

• Dial and Smile: Reach out to potential clients with your charming personality and set up appointments like a pro. • Calendar Conqueror: Manage schedules with the precision of a Swiss watchmaker. • Follow-Up Fanatic: Ensure no appointment is left behind with timely follow-ups to leads and sales team members alike. • Team Player: Collaborate with our sales teams and partner to deliver SaaS revenue. • Contacting Customers: Spend around 6 hours daily reaching out via phone, email, SMS, video calls, and a dialler. • Following Up on Leads: No stone is left unturned. Over a 14-day period, our intuitive system will guide you to make calls, send SMSs, and emails to ensure every lead is worked thoroughly. • Building Relationships: Understand Aussie business owners' goals and pain points.

• Dial and Smile: Reach out to potential clients with your charming personality and set up appointments like a pro. • Calendar Conqueror: Manage schedules with the precision of a Swiss watchmaker. • Follow-Up Fanatic: Ensure no appointment is left behind with timely follow-ups to leads and sales team members alike. • Team Player: Collaborate with our sales teams and partner to deliver SaaS revenue. • Contacting Customers: Spend around 6 hours daily reaching out via phone, email, SMS, video calls, and a dialler. • Following Up on Leads: No stone is left unturned. Over a 14-day period, our intuitive system will guide you to make calls, send SMSs, and emails to ensure every lead is worked thoroughly. • Building Relationships: Understand NZ business owners' goals and pain points. • Training and Improving: Dedicate about 1 hour daily to better understand Thryv software and improve your communication skills through daily huddles, team meetings, call calibration, and one-on-one coaching.

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. We are seeking a Patient Scheduling Coordinator to support a U.S.-based home care provider by matching caregivers to clients based on their needs. This role is fast-paced and requires someone who can juggle multiple systems, communicate clearly, and take ownership of getting schedules filled efficiently. This role forms part of a collaborative and team-driven environment where individuals are expected to step in, assist, and ensure that all scheduling needs are met. PLEASE NOTE - Working Hours: Monday – Friday | 8:30 AM – 5:00 PM EST (14:30 PM – 23:00 PM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote Key Responsibilities: - Schedule caregivers for clients based on specific needs and requirements - Engage with clients to understand their care needs and preferences - Coordinate across multiple communication channels (calls, WhatsApp, internal systems) - Manage and update scheduling systems accurately and in real-time - Handle scheduling challenges and last-minute changes with urgency - Collaborate with team members to ensure all shifts are filled - Escalate issues or request support when needed Requirements: - Strong customer service experience - Ability to multitask across multiple systems simultaneously - Excellent verbal and written communication skills (English) - Comfortable working in a fast-paced, high-pressure environment - Strong sense of accountability and willingness to step in where needed - Highly organized with strong attention to detail Advantageous (not required): - Experience working in a medical practice, doctor’s office, or healthcare environment - Background in appointment scheduling, theatre bookings, or practice coordination - Previous management or supervisory experience Ideal Candidate Profile: - Mature, stable, and dependable with strong day-to-day discipline - Resilient and able to handle a demanding, sometimes thankless role - Proactive, hands-on, and willing to go the extra mile to get the job done - Confident communicator who is comfortable asking for help when needed - Able to take constructive feedback and adapt quickly - Team player with a strong work ethic and sense of ownership If you are not contacted within 14 working days, please consider your application unsuccessful.