• Perform daily follow-ups on active insurance claims to ensure timely processing • Communicate with clients, insurance carriers, and vendors to obtain and provide required information • Ensure all claim documentation is complete, accurate, and properly organized • Review claims for updates, discrepancies, and missing items • Develop the ability to manage claims independently from start to resolution • Monitor claim timelines and follow up to prevent delays • Submit required documentation accurately and on time • Maintain organized records of all claim updates and communications • Perform other tasks related to the position

• The Lease Administrator serves as the primary custodian of the company’s commercial lease portfolio • Ensure that lease data is accurate, complete, and compliant from site selection through park opening and ongoing operations • Partner closely with Real Estate, Finance, Legal, Operations, and external brokers and landlords to maintain clean lease records • Track key lease milestones • Maintain accurate lease records within lease administration systems such as Leasecake • Ensure lease data remains current throughout the full lifecycle of each location • Review and reconcile annual CAM and operating expense true-ups • Identify billing discrepancies and work with landlords and property managers to resolve issues • Support lease-related accruals, adjustments, and audit requests • Produce accurate reports, site analysis and other analytics as requested • Track key lease milestones including lease commencements and expirations • Ensure consistency between lease abstracts, accounting records, and executed agreements

• GLN Creation in AGIIS • Receive & prioritize all new-GLN requests (from WU RDS and reporting retailers) • Research details of requests – duplicate lookup in AGIIS, address clarification (maps), name clarification (potential retailer-direct communication) • Request GLN in AGIIS • Add newly-created GLN to AgriMine Grower Master (in SW) • Use WU-proprietary AgriMine tool to map (link retailer-provided ID to newly-created GLN) • Review and audit “Generic User Report” for growers that need GLNs created • Some other periodic activities in support of retail data standardization efforts at WinField United

• Manage and maintain our CRM (Housecall Pro) — scheduling appointments, updating client records, and coordinating with our operations team on availability • Handle inbound client calls and messages professionally, answering questions and resolving common concerns • Conduct outbound follow-up calls after completed jobs to confirm client satisfaction and flag any issues • Send invoices and follow up on outstanding payments; flag and re-send when payment methods fail • Monitor and respond to online reviews (Google, etc.) in a timely and professional manner • Re-engage inactive clients by reaching out to those who haven't booked in 6+ months • Provide light inbound sales support as needed (e.g., answer basic pricing questions, schedule estimates) — full sales training provided