This role involves facilitating the start-up activities needed to select and activate studies at sites within Care Access. This role supports the selection and start-up process for our sites by leading cross-functional groups across the global organization to complete successful pre-site visits and accelerate site activation. This role will follow the Care Access study start-up processes in accordance with industry regulations, Care Access SOPs, and study-specific requirements. Collect and interpret information from the Protocol, business development sold strategy & site feasibility team to prepare the site staff for site evaluation visits Oversee the execution of Site Activation, site activation strategy, adhering to project timelines Develop, implement, and maintain the Management Plan according to the Scope of Work and Project Plan Lead the process of study start-up to support site evaluation/selection visits on each new study Support the site through the Site Evaluation Visit, Site Initiation Visit, and greenlight to consent Collect and review study activation requirements, understand startup timelines, key contacts & performance expectations Manage communications and expectations with client (Sponsor and/or CRO) Provide overall guidance and oversight of programs during initial start-up phase as an integral member of the study start-up team Manage communications and expectations with site staff Support sites through their evaluation and begin start-up activities upon selection Work closely with the staff onsite to help address their remaining questions about the study Ensure that any and all information gained during the start-up process is completely transitioned to sites and other central teams, as required Partner with other Care Access teams to initiate other Study related processes at the appropriate SSU milestone (e.g. capacity planning, systems build requests, etc.) Liaise with internal key stakeholders across the organization to establish timelines and needs Liaise with key stakeholders across the global organization to communicate needs and establish start-up timelines Both drive & support Care Access sites throughout the activation process, ensuring risk assessment, mitigation support and start up success Assist with triggering internal departments- such as (but not limited to) source, vendor management, operational compliance, etc. Manage vendor requirements Start up escalation & mitigation Track and report on forecasted and actual SSU submission and approval timelines

This role involves supervising a team of analysts supporting the Epic Hospital Billing application, ensuring reliable operations and timely issue resolution. Supervise a team of 4 analysts providing support for the Epic Hospital Billing application. Ensure support procedures are clearly documented and up to date. Develop practices that maximize system capabilities and availability. Provide on-call support as needed. Identify, triage, and resolve issues proactively. Coordinate system maintenance and manage vendor relationships. Facilitate the resolution of user concerns and production issues. Lead troubleshooting efforts to address production problems. Manage communication between technical teams and departmental owners. Oversee project management activities from planning to post-implementation support.

As Associate, Quality Strategy & Expansion, you’ll help drive the design, rollout, and improvement of QA systems that reach beyond support into complex, high-risk workflows. You’ll work closely with teammates in Product, Risk, Machine Learning, and Ops to scope needs, support execution, and build the structure needed to scale quality programs across the business. This is an ideal role for a highly structured problem solver who can manage ambiguity, move quickly, and execute with precision. You’re excited about this opportunity because you will… Support the Strategy & Operational rollout of Gen-AI based QA systems for customer support Work cross-functionally to turn high-level goals into structured workflows and requirements Build frameworks, documentation, and reporting that ensure clarity and accountability Help shape how DoorDash measures performance, resolution, and experience at scale Contribute to roadmap development and tech scoping for future QA capabilities Leverage insights from calibration and dispute workstreams to inform and refine the design of future automated QA builds

The Program Manager II is responsible for leading and managing the company’s Environmental Protection Agency (EPA) contracts within EPA Region 6 and other regions and ensuring all projects are executed in alignment with client expectations, contractual requirements, and company objectives. Oversee EPA-related projects and project teams Provide strategic leadership Support business development efforts within the EPA portfolio Serve as a primary point of contact for client engagement Mentor and develop staff, including program and project managers The Program Manager II has the potential to work fully remotely within the US with occasional travel to project sites and HGL offices. Preference may be given to candidates who reside within EPA Region 6 (Arkansas, Louisiana, New Mexico, Oklahoma, and Texas).