• Design, build, and maintain highly reliable infrastructure and systems that power applications • Work closely with engineers to improve system performance, reliability, and scalability • Help build and maintain modern cloud infrastructure using AWS • Leverage tools like Terraform to ensure environments are reproducible and manageable • Design and maintain CI/CD pipelines using GitHub Actions • Deploy and manage containerized applications in Kubernetes • Write scripts and automation using Bash in UNIX-based environments • Participate in incident response and troubleshooting • Help improve monitoring, alerting, and system visibility • Continuously seek ways to automate processes and enhance system resilience

• Design, implement, and maintain Terraform modules that support both Azure commercial and Azure Government environments. • Configure Argo CD applications and Argo Rollouts strategies for progressive delivery to government cloud environments. • Adapt GitOps PR-based approval workflows for government environment promotion and compliance requirements. • Restructure CI/CD pipelines for government boundary deployment, including NuGet package mirroring strategies. • Collaborate with cross-functional teams to understand requirements, propose technical solutions, and contribute to architectural decisions. • Participate in code reviews to ensure high-quality and maintainable infrastructure code. • Mentor and provide technical guidance to other engineers, fostering a culture of continuous learning and growth. • Create reference implementations and documentation that enable other teams to deploy their services to government cloud.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Customer Outcomes Senior Platform Architect is an advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on an architecture designed for long-term success. - You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions. - Be an architectural advisor across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions. - Provide a variety of architectural knowledge across multiple workflows. - Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision. - Translate goals to outcomes into a customer roadmap. - Translate business information and technical requirements into an architectural blueprint to achieve complex goals. - Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications. - Manage technical governance, and a delivery operating model and governance. - Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices. - Support the sales effort by scoping and estimating the engagement and change orders. - Be an active contributor of leading practices and expertise related to the ServiceNow platform. Qualifications To be successful in this role you have: - 8+ years progressive experience as part of a professional services organization; or equivalent education/experience - Management consulting experience - Language proficiency in both English and German (C level) is required - Creativity with comfort running programs independently within a "startup-paced" environment - Success driving complex issues through analysis and resolution - Industry domain expertise - Large program experience leading architecture and design - Enterprise architecture experience - Cloud application technology experience - ServiceNow certifications in aligned workflow - Ability to travel - Right to work in the country where you have applied Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. About The Role We’re looking for an experienced staff engineer to help build Lob’s platform for our next stage of growth. You will have a profound impact on the engineering org’s technical strategy and velocity, ensuring that people are able to move faster through technology. You’ll leverage existing technologies and bring some opinions of your own to the discussion to improve the engineering ecosystem. You will also be a source of coaching and mentoring for our team members and will help us to hire and retain a team of engaged and thriving engineers. Some projects to get excited about: - Creating reusable patterns to simplify builds and releases - Consolidating deployment tooling and improving CI/CD capabilities - Implementing edge services leveraging caching, authentication, and circuit breakers across the platform - Creating and maintaining reference architectures to launch production-ready services - Implementing distributed tracing and iterating on service observability - Collaborating with feature teams across the org to migrate container orchestrators, adopting and deploying with Hashicorp Nomad As a Staff Engineer, you’ll... - Be a chief advisor to the future build of Lob’s platform and its capabilities - Be responsible for leading projects from design to implementation - Coordinate and facilitate the execution of strategic initiatives within the team as well as cross functionally - Coach and mentor other engineers on the team about best practices around platform architecture and general DevOps philosophy and implementation - Embed with other engineering teams to help adoption of new technologies, and contribute to solving complex problems spanning multiple domains - Work with engineering teams across the organization, improving tooling, process, internal developer experience, automation, and the entire engineering ecosystem What you will bring to this role... - You are a veteran in the software and platform engineering space with deep experience around cloud services and site reliability - You are a master of telemetry and observability - Shipped large, complex, business-impacting software projects for which you were the primary/lead technical designer or architect - Experience with one or more of the following languages: Javascript, GoLang, Python; Bonus points if GoLang - Experience with integrating one or more of the following technologies into architectures and best practices with them: Nomad, Terraform, Consul, Datadog, SNS/SQS, Redis, Postgres, Aurora, Lambda, etc - Experience with at least one public cloud vendor (AWS preferred) - Grown others around you through coaching, mentoring, and leading and can give examples of how you’ve done it - You’re Curious, Compassionate, Committed, and Passionate about your craft and can share that with others Since great engineers come from a variety of backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a real-world setting. Compensation information The compensation for this role consists of a base salary + additional RSUs. Annual Base Salary: $190,000- $215,000 <#LI-REMOTE #LI-RW1 “Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022