Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. About The Role We’re looking for an experienced staff engineer to help build Lob’s platform for our next stage of growth. You will have a profound impact on the engineering org’s technical strategy and velocity, ensuring that people are able to move faster through technology. You’ll leverage existing technologies and bring some opinions of your own to the discussion to improve the engineering ecosystem. You will also be a source of coaching and mentoring for our team members and will help us to hire and retain a team of engaged and thriving engineers. Some projects to get excited about: - Creating reusable patterns to simplify builds and releases - Consolidating deployment tooling and improving CI/CD capabilities - Implementing edge services leveraging caching, authentication, and circuit breakers across the platform - Creating and maintaining reference architectures to launch production-ready services - Implementing distributed tracing and iterating on service observability - Collaborating with feature teams across the org to migrate container orchestrators, adopting and deploying with Hashicorp Nomad As a Staff Engineer, you’ll... - Be a chief advisor to the future build of Lob’s platform and its capabilities - Be responsible for leading projects from design to implementation - Coordinate and facilitate the execution of strategic initiatives within the team as well as cross functionally - Coach and mentor other engineers on the team about best practices around platform architecture and general DevOps philosophy and implementation - Embed with other engineering teams to help adoption of new technologies, and contribute to solving complex problems spanning multiple domains - Work with engineering teams across the organization, improving tooling, process, internal developer experience, automation, and the entire engineering ecosystem What you will bring to this role... - You are a veteran in the software and platform engineering space with deep experience around cloud services and site reliability - You are a master of telemetry and observability - Shipped large, complex, business-impacting software projects for which you were the primary/lead technical designer or architect - Experience with one or more of the following languages: Javascript, GoLang, Python; Bonus points if GoLang - Experience with integrating one or more of the following technologies into architectures and best practices with them: Nomad, Terraform, Consul, Datadog, SNS/SQS, Redis, Postgres, Aurora, Lambda, etc - Experience with at least one public cloud vendor (AWS preferred) - Grown others around you through coaching, mentoring, and leading and can give examples of how you’ve done it - You’re Curious, Compassionate, Committed, and Passionate about your craft and can share that with others Since great engineers come from a variety of backgrounds, it doesn’t particularly matter if you have a specific degree—we want to hear about your contributions in a real-world setting. Compensation information The compensation for this role consists of a base salary + additional RSUs. Annual Base Salary: $190,000- $215,000 <#LI-REMOTE #LI-RW1 “Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits. Salary decisions are based on many factors including geographic location, qualifications for the role, skillset, proficiency and experience level. Lob reasonably expects to pay candidates who are offered roles within the provided salary ranges.” We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above. If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob! Our Commitment to Diversity Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance. Recent awards #88 on BuiltIn's Best Remote Midsize Companies to Work For in 2025 BuiltIn Best Remote Midsize Companies to Work For in 2024 BuiltIn Best Midsize Companies to Work For 2022

• Develop and manage automation solutions for continuous delivery • Optimize CI/CD pipelines using GitHub Actions • Set up monitoring and logging solutions • Identify performance bottlenecks and conduct stress testing • Create and maintain technical documentation • Develop tools for troubleshooting applications and networks

• Core platform services and self-service tooling that developers want to use • CI/CD pipelines and infrastructure-as-code that are fast, reliable, and well-understood across teams • Observability and telemetry - not just dashboards, but genuine operational insight into workloads and infrastructure • Cloud infrastructure across AWS/GCP: reliability, security, cost - you'll have a strong opinion on all three • Service catalog and developer portal work, making tooling discoverable and self-service • A meaningful voice in platform strategy and roadmap prioritization

Role Description We are looking for a Research Compute Platform Engineer to design and build the next generation of Secure Compute Environments (SAFE) across AWS and GCP. This role focuses on developing new platform capabilities, establishing scalable and secure patterns, and enabling smooth handoff to SysOps for production rollout and ongoing operations. This is a platform design and implementation role: you will define how systems should work, ensure they scale across multiple environments, and package them for reliable operation by others. Responsibilities - Platform Design & Implementation - Design and implement new platform capabilities for secure research environments (compute, storage, access, tooling) - Build reusable reference architectures and standardized patterns for SAFE deployments - Develop infrastructure-as-code (e.g., Terraform) to enable consistent and repeatable environments - Research & Scientific Compute Enablement - Build and support platforms for RStudio, Jupyter, and MATLAB in secure, multi-user environments - Enable reproducible workflows using tools such as DataLad and Apptainer (Singularity) - Support machine learning and data-intensive workloads, including GPU-enabled environments - Scalability & Multi-Environment Architecture - Design multi-tenant, multi-environment systems with clear isolation boundaries - Define cloud resource organization strategies (AWS accounts, GCP projects/folders) - Ensure systems scale across teams, projects, and data sensitivity levels - Performance & Systems Optimization - Optimize compute environments for CPU, GPU, memory, and disk I/O performance - Design efficient storage and data access patterns (object storage, buckets, high-throughput file systems) - Identify and resolve bottlenecks across compute, storage, and networking layers - Cost Management & Governance - Define and implement tagging/labeling strategies for cost attribution and governance - Establish billing visibility and usage tracking across environments - Implement guardrails for budget control, quotas, and cost optimization - Security & Compliance - Translate security and compliance requirements into enforceable infrastructure patterns - Implement access controls, audit logging, and data governance mechanisms - Ensure environments meet regulatory and organizational requirements - Handoff to SysOps - Produce clear documentation, runbooks, and implementation guides - Ensure solutions are operationally sound, automatable, and maintainable - Partner closely with SysOps to support rollout and ongoing operations - Iterate on designs based on operational feedback Qualifications - Strong experience with AWS and/or GCP (compute, storage, networking) - Experience designing scalable, multi-environment or multi-tenant systems - Hands-on experience with Linux system administration - Experience with Infrastructure as Code (Terraform, Pulumi, or similar) - Familiarity with: - RStudio, Jupyter, and/or MATLAB in shared environments - Containers (Apptainer/Singularity, Docker) - Data versioning or reproducibility tools (e.g., DataLad) - Understanding of: - Disk I/O and storage performance - Object storage (S3/GCS) and bucket design - GPU selection and workload optimization - Experience supporting machine learning or data-intensive workloads - Ability to design systems that balance security, usability, performance, and cost Nice to Have - Experience with HPC environments or research clusters - Familiarity with schedulers (Slurm, Kubernetes) - Experience with secure data enclaves or clean room environments - Knowledge of compliance frameworks (HIPAA, SOC2, ISO 27001) - Experience with policy-as-code or security automation Key Characteristics - Strong systems thinker with attention to scalability and standardization - Able to move from prototype to production-ready design - Designs with operational handoff in mind - Comfortable working across infrastructure, security, and research domains - Clear communicator who can document and transfer knowledge effectively