This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sales Program Advisor plays a pivotal role in driving revenue growth and expanding our (English and Spanish speaking) customer base nationwide. This position is responsible for managing inbound and outbound Care Center calls, selling Interlock products, and delivering exceptional service to both internal and external clients. By understanding customer needs and providing tailored solutions, the Advisor helps ensure satisfaction and contributes directly to the success and profitability of the organization. The Advisor is also entrusted with upholding our incredible reputation in the alcohol-monitoring industry through professional, empathetic, and solution-oriented interactions. - Engage inbound and outbound callers using a consultative sales approach to promote and sell Interlock products, programs, and services. - Provide accurate product and service information, address inquiries, and resolve client concerns with professionalism and efficiency. - Identify and pursue new sales opportunities through networking, referrals, and cold calling. - Build and maintain strong relationships with clients to encourage repeat business and customer loyalty. - Conduct follow-up calls and manage correspondence to resolve issues and ensure client satisfaction. - Collaborate with internal teams and external partners to ensure seamless service delivery and uphold our reputation in the alcohol-monitoring industry. - Escalate and route issues appropriately while maintaining detailed records in CRM and other systems. - Gather and manage data across multiple technology platforms and handle documentation using standard office equipment. - Prepare and deliver compelling sales presentations tailored to client needs. - Stay informed on industry trends and competitor offerings through market research. - Adhere to company policies, procedures, and confidentiality standards. - Provide general Care Center support and perform other duties as assigned. Qualifications - High school diploma or equivalent required. - Bachelor’s degree in a related field or equivalent professional experience is preferred. - Minimum of 6 months of relevant experience in sales, customer service, or call center environments. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). - Familiarity with CRM software and sales tracking tools. - Strong verbal and written communication skills with a professional demeanor. - Excellent attention to detail and ability to multitask with a sense of urgency. - Adaptable and resourceful in fast-paced, dynamic environments. - Courteous, confident, and collaborative interpersonal skills. - Self-awareness and the ability to read and respond to audience needs. - Understanding of industry trends and competitor offerings is preferred. - Bilingual proficiency in English and Spanish qualifies for additional compensation. Requirements - The physical demands described here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. - While performing the duties of this position, employees are regularly required to communicate clearly—both verbally and in writing—and frequently use hands and fingers to operate phones, computers, and other office equipment. - Occasional physical activities may include standing, walking, reaching, balancing, stooping, kneeling, or crouching. This role may also require lifting or moving items up to 25 pounds. - Specific vision abilities include close and distance vision, color perception, peripheral vision, and the ability to adjust focus. The noise level in the work environment is typically moderate. - This job description is not intended to list every duty or responsibility associated with the role. Employees may be asked to perform other job-related tasks as needed. All duties are considered essential and may be modified to reasonably accommodate individuals with disabilities. - Employment is at-will, and this document does not constitute a contract or guarantee of continued employment. Benefits - Hourly-rate pay along with uncapped, performance-based commissions and incentives, allowing you to maximize your earning through your own hard work and achievements. - A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need. - A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals. - Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc. - Positive work environments that offer work/life balance and professional growth. - Mission-driven work making a global impact with local roots. - The opportunity to have hands-on work experience with industry-leading, innovative technology.

• Qualify inbound leads: Engaged brands get routed to you for qualification. You confirm fit, engage decision-makers, and book demos for our Account Executives – speed matters, and you're expected to respond fast • Run outbound prospecting: Research and identify high-fit DTC brands on Shopify, build targeted prospect lists, and run multi-channel outreach campaigns (cold calls, email, LinkedIn, creative plays) • Book qualified meetings: Your primary metric. A qualified meeting means the brand is the right size, a decision-maker was on the call, and the demo actually took place • Own the pre-demo experience: Manage no-shows and reschedules, prepare pre-call research packets for AEs, and make sure every meeting is set up for success • Become a product expert: Develop enough fluency in OuterSignal's platform and the eCommerce landscape to articulate value in 30 seconds and earn more time on every call • Maintain CRM discipline: Manage sequences, keep the CRM clean, and ensure every lead has accurate source attribution • Build creative outreach plays: Go beyond the standard cold email – think personalized videos, sample enrichment reports, warm intros through partners, and conference networking

About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor Key Responsibilities - Conduct outbound prospecting via email, LinkedIn, and cold calling to generate qualified leads. - Research target companies, marketing agencies, and decision-makers to personalize outreach. - Qualify leads based on criteria such as marketing tech stack, campaign volume, and agency size. - Collaborate closely with the sales and marketing teams to align messaging and campaigns. - Maintain accurate records in the CRM (HubSpot/Salesforce or similar). - Hit weekly KPIs for outreach volume, conversations, and booked meetings. - Stay up to date with the latest trends in MarTech, digital marketing, and lead gen strategies.

Sr Pre-Sales Cloud Architect to owns the architecture, design, and evolution of our demo, sandbox, and staging environments. This role is responsible for ensuring demo environments accurately reflect production architecture, mirror production standards, and support high-impact sales demonstrations and proof-of-concept efforts. The incumbent brings deep expertise in AWS infrastructure, strong experience in Benefits Administration systems or a similar SaaS platform, and the ability to architect scalable, repeatable, and automated demo environments. This role partners closely with Engineering, Product, Sales Engineering, DevOps, and QA to ensure demo architecture is stable, secure, aligned with production standards, and capable of supporting complex configuration scenarios. ESSENTIAL DUTIES AND RESPONSIBILITIES Demo Architecture & Environment Leadership - Own the technical architecture and roadmap for demo environments. - Design scalable, secure AWS-based demo architectures aligned with production design principles. - Maintain, monitor, and troubleshoot issues in demo environments to ensure high availability and optimal performance. - Configure and refresh environments to support product demos, proofs of concept, and client engagements. - Manage environment data sets, ensuring they are realistic, compliant, and aligned with demo scenarios. - Establish and maintain reusable infrastructure-as-code templates to enable rapid, repeatable provisioning. - Ensure all product functionality is fully demo-capable, including communication delivery scenarios, COBRA, ACA, and complex eligibility workflows. - Identify architectural gaps and drive continuous improvement in demo scalability, automation, and reliability. - Coordinate environment version control and release readiness in alignment with Engineering, Product, and Sales roadmaps. Benefits Administration Expertise - Architect, configure, test and maintain complex Benefits Administration modules and workflows within demo environments. - Collaborate with Product and Sales teams to design realistic plan structures, eligibility rules, enrollment flows, life event scenarios, calculations, and integrations to reflect real-world use cases. - Serve as the internal subject matter expert on Benefits Administration functionality and demo best practices. - Troubleshoot and resolve issues related to benefits configuration, plan setup, calculations, and integrations. - Validate readiness by ensuring new product capabilities are architecturally supported within demo environments. - Support advanced/unique demo customizations required for strategic sales opportunities. AWS Infrastructure & Automation - Architect, provision, and optimize AWS services supporting demo environments, including EC2, RDS, S3, Lambda, networking, and infrastructure-as-code frameworks. - Implement automation to reduce manual setup time, improve repeatability, and increase reliability. - Establish repeatable environment provisioning, scaling, backups, and performance tuning. - Monitor system health, security posture, and resource utilization within AWS, proactively addressing risks/inefficiencies and responding to incidents. Cross-Functional Collaboration & Technical Influence - Partner with Sales Engineering to design and support tailored demo configurations for complex or high-visibility opportunities. - Provide training and documentation to internal teams on environment usage and best practices. - Collaborate with Development to ensure demo environments align with CI/CD pipelines and production infrastructure patterns. REQUIRED SKILLS AND ABILITIES - Advanced analytical and troubleshooting skills across infrastructure and application layers. - Excellent communication and documentation skills with the ability to translate complex technical concepts into clear, understandable language for non-technical stakeholders. - Problem Solving: Ability to diagnose and resolve complex configuration and infrastructure challenges independently. - Technical Agility: Rapidly learns new systems, platforms, and evolving product capabilities. - Collaboration: Effectively partners with cross-functional technical and business teams. - Attention to Detail: Precision in configuring benefits rules, workflows, and environment parameters. - Customer Mindset: Understands the importance of high-quality, reliable demo experiences in supporting revenue outcomes. KNOWLEDGE, EXPERIENCE, AND/OR EDUCATION REQUIREMENTS - 5-7+ years of progressive experience in cloud engineering, SaaS infrastructure, or solution architecture roles. - Strong experience supporting complex SaaS platforms, configuring SaaS platforms for client demos. - Strong experience supporting configuration-driven systems, rule-based workflows, and multi-tenant architectures. Experience with Benefits Administration, HRIS, HCM, payroll, or enrollment systems strongly preferred. - Demonstrated experience designing and implementing AWS-based environments, not solely operating them. (Required) - Demonstrated advanced experience with AWS core services (EC2, RDS, S3, Lambda, VPC, IAM) and infrastructure design principles. (Required) - Infrastructure-as-Code experience (CloudFormation or Terraform). (Required) - Automation and scripting experience (Python, Bash, PowerShell). (Required) - Experience implementing or working with established CI/CD pipelines and DevOps collaboration models. (Required) - Proficiency in troubleshooting across application layers (UI, APIs, databases, integrations). (Required) - Familiarity with identity management and SSO (SAML, OAuth, OpenID Connect). (Preferred, Not Required) - Experience supporting sales demo environments or revenue-critical technical workflows (Preferred, Not Required) - AWS certifications are a plus. Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Management reserves the right to modify or reassign job duties as business needs evolve. #LI-RZ1 #LI-Remote Empyrean is an Equal Opportunity Employer: including disability and protected veteran status