OuterSignal

• Support new brand onboardings — help coordinate kickoffs, prepare materials, and ensure customers get activated quickly and smoothly • Assist in developing playbooks — contribute to the library of use cases and best practices that help brands win with OuterSignal • Help brands with setup and training — lead working sessions with brand teams to walk through the platform and drive adoption • Monitor account health — track usage across your book of accounts and flag risks or opportunities to the team • Handle customer support — serve as a first point of contact for questions, troubleshooting, and escalations • Help surface product insights — document customer feedback and share patterns with the team to inform the product roadmap • Learn the business — develop a deep understanding of eCommerce, DTC brand operations, and martech so you can speak credibly to customers

• Qualify inbound leads: Engaged brands get routed to you for qualification. You confirm fit, engage decision-makers, and book demos for our Account Executives – speed matters, and you're expected to respond fast • Run outbound prospecting: Research and identify high-fit DTC brands on Shopify, build targeted prospect lists, and run multi-channel outreach campaigns (cold calls, email, LinkedIn, creative plays) • Book qualified meetings: Your primary metric. A qualified meeting means the brand is the right size, a decision-maker was on the call, and the demo actually took place • Own the pre-demo experience: Manage no-shows and reschedules, prepare pre-call research packets for AEs, and make sure every meeting is set up for success • Become a product expert: Develop enough fluency in OuterSignal's platform and the eCommerce landscape to articulate value in 30 seconds and earn more time on every call • Maintain CRM discipline: Manage sequences, keep the CRM clean, and ensure every lead has accurate source attribution • Build creative outreach plays: Go beyond the standard cold email – think personalized videos, sample enrichment reports, warm intros through partners, and conference networking

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're looking for a Sales Development Representative to be the engine behind our sales pipeline. This isn't a traditional "smile and dial" SDR role – you'll split your time between qualifying a high volume of inbound leads and running targeted outbound campaigns to high-fit DTC brands. - Qualify inbound leads: Engaged brands get routed to you for qualification. You confirm fit, engage decision-makers, and book demos for our Account Executives – speed matters, and you're expected to respond fast. - Run outbound prospecting: Research and identify high-fit DTC brands on Shopify, build targeted prospect lists, and run multi-channel outreach campaigns (cold calls, email, LinkedIn, creative plays). - Book qualified meetings: Your primary metric. A qualified meeting means the brand is the right size, a decision-maker was on the call, and the demo actually took place. - Own the pre-demo experience: Manage no-shows and reschedules, prepare pre-call research packets for AEs, and make sure every meeting is set up for success. - Become a product expert: Develop enough fluency in OuterSignal's platform and the eCommerce landscape to articulate value in 30 seconds and earn more time on every call. - Maintain CRM discipline: Manage sequences, keep the CRM clean, and ensure every lead has accurate source attribution. - Build creative outreach plays: Go beyond the standard cold email – think personalized videos, sample enrichment reports, warm intros through partners, and conference networking. Qualifications - 0–2 years of sales or business development experience – SaaS experience is a plus, but hunger and coachability matter more than years on a resume. - Speed and responsiveness: You understand that inbound leads go cold fast. You're the kind of person who responds in minutes, not hours. - Outbound DNA: You're energized by cold outreach, not intimidated by it. You've made cold calls before (or you're ready to start) and you don't take rejection personally. - eCommerce curiosity: You understand (or want to learn) how DTC brands operate – Shopify, Klaviyo, Meta ads, and the tools that power modern e-commerce. - Strong communicator: You can earn 30 more seconds on a call with a skeptical prospect, write emails that get replies, and articulate value concisely. - Self-starter mentality: You thrive in a fast-paced startup environment, manage your own pipeline and activity, and don't wait to be told what to do. - Resilience and grit: You can hear "not interested" 20 times in a day and still bring energy to call 21. - Tech savvy: Comfortable with CRM, AI tools, and a deep commitment (and evidence of) learning new tools quickly. Benefits - Impact: Join at the ground floor where your work directly influences company trajectory. - Growth: Clear path from SDR to AE – rapid company growth creates exceptional learning and advancement opportunities. - Flexibility: Remote-first culture with autonomy over your work. - Team: Work alongside the founding team and learn sales from experienced operators. - Mission: Revolutionizing the way brands understand and market to their customers.

• Run the sales cycle: Manage inbound leads from qualification through demo, negotiation, and close • Run product demos: Showcase OuterSignal's platform to eCommerce brands, demonstrating how customer intelligence drives reactivation, segmentation, and revenue growth • Build relationships: Act as a trusted advisor to DTC brand operators, understanding their business challenges and positioning OuterSignal as the solution • Hit your numbers: Meet monthly revenue quotas and drive consistent pipeline growth • Collaborate cross-functionally: Work closely with our customer success, product, and marketing teams to ensure prospects become successful customers • Become a product expert: Develop deep knowledge of OuterSignal's platform and the broader eCommerce tech stack • Influence product direction: Share customer insights and feedback that shape our product roadmap

• Own end-to-end onboarding - Lead new brand implementations from kickoff through full activation, ensuring seamless integration and training • Write onboarding and success playbooks - Build and constantly refine the library of use cases and playbooks that brands can employ to win with OuterSignal • Develop custom playbooks - Work with each brand to map OuterSignal's insights to their specific use cases • Train and enable brand teams - Conduct working sessions with founders, marketing, and retention teams so they actually implement winning strategies using OuterSignal data • Monitor brand health and adoption - Proactively track usage patterns and intervene when brands are underutilizing or struggling • Resolve customer issues - Serve as first point of contact for questions, troubleshooting, and support escalations • Drive value realization - Ensure brands see measurable ROI by helping them connect OuterSignal insights to real business outcomes • Feed product insights internally - Act as voice of the customer, surfacing feature requests and friction points to the team

• Architect and own core systems that process millions of orders across APIs and LLM pipelines • Build queue-based microservices using Redis, Node.js, Typescript, Postgres, Docker/K8s, Vercel • Integrate vector databases + RAG pipelines to make customer profiles smarter, faster, and searchable in real time • Ship features end-to-end: APIs, dashboards, integrations (Shopify, Klaviyo, Slack, Zapier, Gorgias) • Keep us ahead on privacy & compliance • Work directly with Founding Team on roadmap, product direction, and hiring future engineers

• Own the full demand gen engine for the Shopify ecosystem: paid, organic, affiliates, partnerships, cold outbound • 10X+ our customer count (we have hundreds of customers but will have thousands in 12 months or less thanks to you!) • Deploy a $1M+ annual growth budget across channels that actually convert • Run paid acquisition across LinkedIn and Meta; know when to scale and when to cut • Build and manage our affiliate program (agencies, consultants, tech partners) • Oversee our outbound and cold email strategy • Work directly with Founders on channel strategy, messaging, and market positioning • Hire and scale the growth team as we hit milestones