• 1st level support – kingusinnerusukkullu aamma 2nd level support • PC-nik atortut ikkirsiissutit • Microsoftip naqittakkamini atuisunik aqutsineq

• Under the direction of the Application Manager, responsible for the overall planning, management, and completion of IT projects for specific business units and systems. • Uses project management skills to assign project roles, identify resource requirements, meet training needs, define project deliverables, provide customer satisfaction and reporting structures and ensure quality of projects. • If required, manages a team of in-house resources for analysis and design. • Work with vendor/partners with on-shore and off-shore resources to develop and test systems. • Works with customers to develop project scope of work documents and project work plans using MS Project. • Creates project plans that include an analysis of benefit, cost, work schedule and any related risks. • Identifies the technical approach to be used on a given project and manages the system development process. • Documents opportunities to integrate systems and resources to fulfill project requirements. • Provide leadership and clear demonstration of understanding of system development and maintenance of systems, including technology standards, application of methodology, scope definition and management, project planning and tracking, coordination of all necessary groups, adherence to coding standards and technology strategy. • Assigns, schedules, trains, reviews, and monitors project work to ensure that progress is within expected guidelines and is completed on time and within budget. • Ensures effective communications and relationships between customers and project team members are maintained. • Acts as key liaison and coordinator between head office and MNAO delivery teams.

• Assisting our customers with questions related to the IT systems we operate • Analyzing and resolving hardware and software issues (1st & 2nd level support) • Documenting solutions and frequent requests in the ticketing system • Assisting with the setup and maintenance of workstations (e.g., PCs, printers, networks) • Collaborating with experienced colleagues from the systems and project teams

• You will support user's questions and general inquiries regarding field and sales systems, including Salesforce, DocuSign, Outreach.io, and others. • You will assess all incoming requests for support to the Field Systems team, completing root cause analysis for issues raised and determining the best course of action. • You will manage the escalation path of requests to other members of the Field Systems team. • You will help manage user roles, profiles, and permissions within Salesforce, DocuSign, Outreach.io, and others. • You will complete data updates in Salesforce to troubleshoot bugs and errors. • You will learn about current field processes to help you respond to user inquiries and resolve system errors. • You will assist with the administration of DocuSign, Salesforce, and other tools to enhance user efficiency, including field updates and automation enhancements. • You will perform analysis on incoming requests from Users to highlight patterns and suggest improvements to our systems. • Other job duties as assigned.