Role Description - Filtrar ordens planejadas, delineadas e liberadas para programação, conforme prazo, padrões e requisitos; - Criar, ajustar e manter atualizadas as carteiras de serviços/manutenção de curto (p.ex.: visão de 7 ou 14 dias), médio (p.ex.: visão de 30 dias) e longo prazo (p.ex.: visão de 6 meses ou 1 ano); - Nivelar capacidade de recursos de manutenção; - Verificar necessidade de aprovação das atividades; - Agrupar a carteira de serviços/manutenção com trabalhos que podem ocorrer no mesmo local ou no mesmo equipamento, com utilização de ferramentas, materiais e recursos técnicos semelhantes para melhor uso do tempo e eficiência do resultado; - Congelar carteiras de serviços/manutenção após aprovação. Qualifications - Formação Nível Médio Técnico nas modalidades Eletrotécnica, Eletrônica ou Telecomunicações, com registro no Conselho de Classe; - Necessário vivências anteriores nas atividades; - Conhecimentos em Norma técnica ABNT NBR IEC 60079; - Norma técnica ABNT NBR 5462; - Norma técnica ICA 63-10; - Norma técnica ICA 63-25; - Norma técnica ISO 14224; - Norma técnica NORSOK T-101; - Norma técnica NR37; - Norma técnica SOLAS; - Norma técnica MODU. Requirements - Inscrição; - Entrevista com RH; - Validação de Requisitos; - Entrevista Técnica; - Contratação. Benefits - Central de Atendimento ao Colaborador (CAC); suporte humanizado desde o onboarding até o dia a dia; - Academia Infotec: trilhas de capacitação técnica e comportamental, promovendo aprendizagem contínua; - My Recognition: nossa plataforma de gamificação que reconhece e valoriza conquistas individuais e coletivas, além de ser um canal ativo de comunicação interna; - Ambiente colaborativo, ágil e orientado a resultados; - Oportunidades reais de crescimento com base em meritocracia; - Política ativa de diversidade e inclusão, respeitando e valorizando diferentes histórias, origens e perspectivas; - Projetos com grandes empresas do cenário nacional e foco em excelência operacional. Company Description Bem-vindo(a) ao mundo Infotec! Somos a Infotec Brasil, uma empresa referência nacional em terceirização de serviços, processos (BPO) e pessoas. Em 2025, celebramos 40 anos de trajetória, atuando com excelência nos setores de Óleo e Gás, Energia, Mineração e Siderurgia. Nós buscamos profissionais que queiram fazer a diferença, crescer e inovar conosco. A Infotec Brasil valoriza a diversidade e a inclusão. Todas as nossas oportunidades são elegíveis para pessoas de todos os perfis, independentemente de gênero, deficiência, raça, idade, orientação sexual ou qualquer outra característica. A Infotec Brasil não realiza nenhum tipo de cobrança para participação em nenhuma etapa do processo seletivo ou no momento da contratação.

Overview The Coordination of Benefits (COB) & Data Mining (DM) Audit Support is a member of the greater Coordination of Benefits and Data Mining teams. This individual will efficiently and professionally handle daily administrative activities within the COB and DM departments to assist the audit to meet and exceed client expectations. This role requires exceptional verbal communication by audio as well as attentive attention to detail for data entry-related written communication and follow–ups for both internal and external client inquiries to achieve success in the generation of overpayments. Responsibilities - This individual will work under the direct supervision of a Team Lead and/or Manager, providing a valuable learning experience and growth opportunities. - Collaborates with all levels and members of the COB & DM auditing team to provide diverse support and task-based assignments, contributing to the achievement of business objectives and goals for the calendar year. - Communicates directly with Medicare, Insurance companies, Providers, and/or Employer groups to obtain pertinent member eligibility details that will impact the correct order of member liability. - Enters accurate member, group, and claim information into Cotiviti tools (Recovery Management Systems, SharePoint, COB Tracker, Client Systems). - Ensures confidentiality and security of all data, adhering to all HIPAA (Health Insurance Portability and Accountability) laws and requirements. Demonstrates the skills, knowledge, and ability to ensure that our environment is a safe one, complying with industry standards. - Demonstrates understanding of Cotiviti policies & procedures, and external regulatory requirements and performs duties in accordance with such regulatory requirements. - Meet or exceeds standards for productivity and quality as identified by guidelines as set forth by the Team Lead and/or Manager. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications - High School Diploma or General Educational Development (GED) or equivalent education is required. - 1 year of prior experience, including entry-level candidates, are welcome to apply. - At least 1 year of Cotiviti experience is recommended for individuals seeking their next opportunity internally. (Example: Retrieval Agent). - Prior experience in an administrative support function and/or office environment (preferred). - Computer proficiency in Microsoft Office applications. - Excellent verbal and written communication skills. - Ability to work well in an individual and team environment demonstrating self-motivation to deliver success. - Strong attention to detail in documentation and review of information. - Understands and embodies Cotiviti’s Core Values, Strategic Pillars, and Operational Disciplines to achieve successful performance in completing assigned responsibilities and interactions with the Organization both internally and externally. Mental Requirements: - Must have strong emotional intelligence to understand and respond to the needs of customers with empathy and respect. - Ability to manage stress in a fast-paced or high-pressure environment. Demonstrates resilience and maintains composure when handling multiple tasks or facing unexpected challenges. - Strong attention to detail, with the ability to identify errors and ensure accuracy in tasks such as data entry, documentation, and communication. - Strong verbal and written communication skills to effectively convey information to colleagues and clients. Must be able to adjust communication style depending on the audience. - Ability to adapt to changes in workflows, new systems, or unexpected situations. Must be flexible in adjusting priorities and tasks based on shifting demands. - Must be able to prioritize and manage time effectively, balancing multiple tasks and meeting deadlines. Organizational skills are necessary to stay on top of tasks and responsibilities. - Must maintain confidentiality and act with professionalism when handling sensitive information, ensuring compliance with organizational policies and privacy standards. - Demonstrated ability to maintain a positive, customer-focused attitude in all interactions, with a focus on delivering high-quality service and ensuring customer satisfaction. Physical Requirements and Working Conditions: - Remaining in a stationary position, often standing or sitting for prolonged periods. - Communicating with others to exchange information. - Repeating motions that may include the wrists, hands, and/or fingers. - Assessing the accuracy, neatness, and thoroughness of the work assigned. - No adverse environmental conditions expected. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. Base compensation ranges from $17.50 to $19.60 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 3/27/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 4/7/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-Remote #LI-KK1 #entrylevel

Job Family: Management Consulting Travel Required: Up to 10% Clearance Required: Ability to Obtain Public Trust What You Will Do: The Senior Consultant – Customer Engagement & Delivery serves as a trusted client partner and primary point of coordination for projects focused on payments, financial operations, shared services, and mission-critical business systems. This role supports clients through complex transformations by guiding transition planning, managing stakeholder engagement, tracking issues and resolutions, and coordinating cross-functional delivery teams to ensure successful outcomes. The Senior Consultant is responsible for: - Serving as the client-facing engagement delivery support for assigned federal agencies or programs, acting as the central coordination point between government stakeholders, delivery teams, and solution partners. - Developing, coordinating, and sustaining strong working relationships across customer stakeholders, including program leadership, financial management, IT, and operations stakeholders. - Maintaining a deep understanding of the customer’s mission, strategic objectives, operating environment, and constraints, and serving as an internal point of expertise on the client account. - Building relationships with senior leadership to strategically position programs and initiatives in support of agency-wide goals and priorities. - Monitoring and assessing customer satisfaction, expectations, and perceptions, proactively addressing gaps and opportunities for improvement. - Collaborating across internal business lines and delivery teams to leverage expertise, promote innovation, reduce execution risk, and align solutions to client needs. - Promoting a customer-centric delivery model by integrating agency requirements into service design, operating models, and technology solutions. - Developing strategic account artifacts including account plans, customer profiles, executive briefings, governance updates, and performance reports. - Participating in or leading cross-functional and inter-agency teams, special initiatives, and working groups to represent the customer perspective. - Remaining current on federal payment systems, financial operations, shared services, and regulatory standards, identifying opportunities where expertise can add value. - Contributing to account strategy development, including defining goals, success metrics, and improvement initiatives aligned to customer and program outcomes. - Identifying and supporting new opportunities by working with subject matter experts to design innovative, scalable, cost-effective, and sustainable solutions. - Applying payments, financial systems, shared services, or enterprise IT project experience to resolve complex issues related to system integration, validation, data quality, security, and compliance. What You Will Need: - Minimum of three (3+) years of relevant professional experience. - Bachelor’s degree from an accredited university OR in lieu of a bachelor’s degree, seven (7) years of experience, with at least five (5) years in a relevant subject area. - Experience supporting federal government payment programs, preferably involving financial operations, payments, shared services, or enterprise systems. - Account and stakeholder management skills, including managing complex client relationships and navigating multi-stakeholder environments. - Strong analytical skills, with the ability to assess operational challenges, synthesize data, and develop practical recommendations. - Project delivery and coordination skills, including tracking issues, risks, actions, schedules, and dependencies. - Exceptional written and verbal communication skills, including executive-level briefings and client-ready documentation. - Strong relationship-building skills across technical, operational, and executive audiences. - Demonstrated ability to manage conflict, resolve issues, and facilitate consensus in complex environments. - Proven problem-solving skills, including root cause analysis and solution development. - Ability to clearly explain complex technical, financial, or operational topics to non-technical stakeholders and senior leadership. - Experience operating in highly regulated environments, with an understanding of federal governance, oversight, and compliance expectations. What Would Be Nice To Have: - Experience with federal payments programs, financial management systems, shared services, or government-wide platforms. - Familiarity with payment operations, fraud risk, internal controls, reporting, or oversight requirements. The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

• Serve as the initial point of contact for helpdesk support across the organization on a daily basis. • Manage employee onboarding across core tooling including Okta, Google Workspace, Jamf, and Slack. • Administer and maintain MDM solutions across Mac and PC endpoints including Jamf and AirWatch. • Collaborate with the Sr. Manager of IT & Security to support infrastructure improvements and tooling projects. • Maintain and contribute to internal IT documentation and knowledge base. • Support user access management and provisioning through identity and access management tools. • Assist with security and compliance initiatives including SOC2 as needed. • Promote a collaborative, inclusive, and approachable IT culture across the organization.