• Assisting our customers with questions related to the IT systems we operate • Analyzing and resolving hardware and software issues (1st & 2nd level support) • Documenting solutions and frequent requests in the ticketing system • Assisting with the setup and maintenance of workstations (e.g., PCs, printers, networks) • Collaborating with experienced colleagues from the systems and project teams

• You will support user's questions and general inquiries regarding field and sales systems, including Salesforce, DocuSign, Outreach.io, and others. • You will assess all incoming requests for support to the Field Systems team, completing root cause analysis for issues raised and determining the best course of action. • You will manage the escalation path of requests to other members of the Field Systems team. • You will help manage user roles, profiles, and permissions within Salesforce, DocuSign, Outreach.io, and others. • You will complete data updates in Salesforce to troubleshoot bugs and errors. • You will learn about current field processes to help you respond to user inquiries and resolve system errors. • You will assist with the administration of DocuSign, Salesforce, and other tools to enhance user efficiency, including field updates and automation enhancements. • You will perform analysis on incoming requests from Users to highlight patterns and suggest improvements to our systems. • Other job duties as assigned.

Role Description - Filtrar ordens planejadas, delineadas e liberadas para programação, conforme prazo, padrões e requisitos; - Criar, ajustar e manter atualizadas as carteiras de serviços/manutenção de curto (p.ex.: visão de 7 ou 14 dias), médio (p.ex.: visão de 30 dias) e longo prazo (p.ex.: visão de 6 meses ou 1 ano); - Nivelar capacidade de recursos de manutenção; - Verificar necessidade de aprovação das atividades; - Agrupar a carteira de serviços/manutenção com trabalhos que podem ocorrer no mesmo local ou no mesmo equipamento, com utilização de ferramentas, materiais e recursos técnicos semelhantes para melhor uso do tempo e eficiência do resultado; - Congelar carteiras de serviços/manutenção após aprovação. Qualifications - Formação Nível Médio Técnico nas modalidades Eletrotécnica, Eletrônica ou Telecomunicações, com registro no Conselho de Classe; - Necessário vivências anteriores nas atividades; - Conhecimentos em Norma técnica ABNT NBR IEC 60079; - Norma técnica ABNT NBR 5462; - Norma técnica ICA 63-10; - Norma técnica ICA 63-25; - Norma técnica ISO 14224; - Norma técnica NORSOK T-101; - Norma técnica NR37; - Norma técnica SOLAS; - Norma técnica MODU. Requirements - Inscrição; - Entrevista com RH; - Validação de Requisitos; - Entrevista Técnica; - Contratação. Benefits - Central de Atendimento ao Colaborador (CAC); suporte humanizado desde o onboarding até o dia a dia; - Academia Infotec: trilhas de capacitação técnica e comportamental, promovendo aprendizagem contínua; - My Recognition: nossa plataforma de gamificação que reconhece e valoriza conquistas individuais e coletivas, além de ser um canal ativo de comunicação interna; - Ambiente colaborativo, ágil e orientado a resultados; - Oportunidades reais de crescimento com base em meritocracia; - Política ativa de diversidade e inclusão, respeitando e valorizando diferentes histórias, origens e perspectivas; - Projetos com grandes empresas do cenário nacional e foco em excelência operacional. Company Description Bem-vindo(a) ao mundo Infotec! Somos a Infotec Brasil, uma empresa referência nacional em terceirização de serviços, processos (BPO) e pessoas. Em 2025, celebramos 40 anos de trajetória, atuando com excelência nos setores de Óleo e Gás, Energia, Mineração e Siderurgia. Nós buscamos profissionais que queiram fazer a diferença, crescer e inovar conosco. A Infotec Brasil valoriza a diversidade e a inclusão. Todas as nossas oportunidades são elegíveis para pessoas de todos os perfis, independentemente de gênero, deficiência, raça, idade, orientação sexual ou qualquer outra característica. A Infotec Brasil não realiza nenhum tipo de cobrança para participação em nenhuma etapa do processo seletivo ou no momento da contratação.

Overview The Coordination of Benefits (COB) & Data Mining (DM) Audit Support is a member of the greater Coordination of Benefits and Data Mining teams. This individual will efficiently and professionally handle daily administrative activities within the COB and DM departments to assist the audit to meet and exceed client expectations. This role requires exceptional verbal communication by audio as well as attentive attention to detail for data entry-related written communication and follow–ups for both internal and external client inquiries to achieve success in the generation of overpayments. Responsibilities - This individual will work under the direct supervision of a Team Lead and/or Manager, providing a valuable learning experience and growth opportunities. - Collaborates with all levels and members of the COB & DM auditing team to provide diverse support and task-based assignments, contributing to the achievement of business objectives and goals for the calendar year. - Communicates directly with Medicare, Insurance companies, Providers, and/or Employer groups to obtain pertinent member eligibility details that will impact the correct order of member liability. - Enters accurate member, group, and claim information into Cotiviti tools (Recovery Management Systems, SharePoint, COB Tracker, Client Systems). - Ensures confidentiality and security of all data, adhering to all HIPAA (Health Insurance Portability and Accountability) laws and requirements. Demonstrates the skills, knowledge, and ability to ensure that our environment is a safe one, complying with industry standards. - Demonstrates understanding of Cotiviti policies & procedures, and external regulatory requirements and performs duties in accordance with such regulatory requirements. - Meet or exceeds standards for productivity and quality as identified by guidelines as set forth by the Team Lead and/or Manager. This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change. Qualifications - High School Diploma or General Educational Development (GED) or equivalent education is required. - 1 year of prior experience, including entry-level candidates, are welcome to apply. - At least 1 year of Cotiviti experience is recommended for individuals seeking their next opportunity internally. (Example: Retrieval Agent). - Prior experience in an administrative support function and/or office environment (preferred). - Computer proficiency in Microsoft Office applications. - Excellent verbal and written communication skills. - Ability to work well in an individual and team environment demonstrating self-motivation to deliver success. - Strong attention to detail in documentation and review of information. - Understands and embodies Cotiviti’s Core Values, Strategic Pillars, and Operational Disciplines to achieve successful performance in completing assigned responsibilities and interactions with the Organization both internally and externally. Mental Requirements: - Must have strong emotional intelligence to understand and respond to the needs of customers with empathy and respect. - Ability to manage stress in a fast-paced or high-pressure environment. Demonstrates resilience and maintains composure when handling multiple tasks or facing unexpected challenges. - Strong attention to detail, with the ability to identify errors and ensure accuracy in tasks such as data entry, documentation, and communication. - Strong verbal and written communication skills to effectively convey information to colleagues and clients. Must be able to adjust communication style depending on the audience. - Ability to adapt to changes in workflows, new systems, or unexpected situations. Must be flexible in adjusting priorities and tasks based on shifting demands. - Must be able to prioritize and manage time effectively, balancing multiple tasks and meeting deadlines. Organizational skills are necessary to stay on top of tasks and responsibilities. - Must maintain confidentiality and act with professionalism when handling sensitive information, ensuring compliance with organizational policies and privacy standards. - Demonstrated ability to maintain a positive, customer-focused attitude in all interactions, with a focus on delivering high-quality service and ensuring customer satisfaction. Physical Requirements and Working Conditions: - Remaining in a stationary position, often standing or sitting for prolonged periods. - Communicating with others to exchange information. - Repeating motions that may include the wrists, hands, and/or fingers. - Assessing the accuracy, neatness, and thoroughness of the work assigned. - No adverse environmental conditions expected. - Must be able to provide a dedicated, secure work area. - Must be able to provide high-speed internet access/connectivity and office setup and maintenance. Base compensation ranges from $17.50 to $19.60 per hour. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Nonexempt employees are eligible to receive overtime pay for hours worked in excess of 40 hours in a given week, or as otherwise required by applicable state law. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti. For information about our benefits package, please refer to our Careers page. Date of posting: 3/27/2026 Applications are assessed on a rolling basis. We anticipate that the application window will close on 4/7/2026, but the application window may change depending on the volume of applications received or close immediately if a qualified candidate is selected. #LI-Remote #LI-KK1 #entrylevel