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Connecting the world’s health data to improve patient outcomes.
PEND Coordinator
Location
United States
Posted
74 days ago
Salary
$16 - $20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
PEND Coordinator
Datavant
Role Description As Datavant’s PEND Management Coordinator, you will be responsible for managing PEND inventory, coordinating closely with Client, Provider, and Datavant Operations Teams to coordinate the release of medical records requests. - Participate in outbound and inbound calling campaigns - Retrieve charts from electronic medical record systems and compile medical records to send to other parties for coding - Log all call transactions into the designated computer software system(s) - Request medical records by making outbound phone calls to provider groups and resolve schedule issues as required - Complete supplemental medical records requests using Excel files - Assist with providing updated member and provider information to operations teams as required, including researching bad data as necessary - Direct medical record requests to the responsible party - Resolve outstanding vendor pending requests within a timely manner - Assist with resolving technical issues related to data reporting issues - Assist with ad hoc requests - Responsible to meet company set performance goals (KPIs) - Adhere to the Company's code of Conduct and policies and maintain HIPAA compliance Qualifications - High school diploma or equivalent - 2+ years of experience in medical records, medical record coding or a related field, preferred - Prior outbound/sales/collections/call center experience preferred - Understanding of medical terminology and HIPAA medical privacy regulations, preferred - Proficient time management, problem solving and analytical skills - Self-motivated and dependable – must excel in a minimally supervised role - Schedule flexibility; schedule may include hours outside of normal shift and weekends - Ability to receive coaching from Supervisor in a constructive/positive manner - Exceptional attention to detail with high level of accuracy - Experience meeting changing requirements/priorities, and meeting deadlines - Ability to deal with personnel at all levels, exercise discretion of all confidential health information, and ensure compliance with HIPAA standards - Ability to multi-task with high degree of organization and time management skills - Proficient in entire MS Suite with heavy emphasis on Excel skills and Email - Clear and concise verbal and written communication skills - Ability to work autonomously in a fast-paced environment - Track, report and prioritize scheduled retrieval locations - Make independent decisions regarding the hoc documentation to Provider Group that contains Protected Healthcare Information (PHI) and Personally Identifiable Information (PII) - Ability to work on multiple long-term projects concurrently to include balancing resources and priorities to different projects along their life cycle - Excellent Time Management skills - Must be extremely detail oriented - Ability to Research and ungroup orgs, detailed understanding and competency in the use of Chart Finder - Exceptional Verbal and Written Communication skills - Assist with additional work duties or responsibilities as evident or required - Understand and analyze project data to identify trends related to project goals and act accordingly within the organization - Work within client project management to create frameworks to ensure projects are completed on time - Comprehensive understanding of Datavant and Client processes to include intake methods/processes; the workflows between Outreach and Onsite/Remote teams; Onsite/Remote workflows; Offsite Scheduling Requirements - Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. - The estimated base pay range per hour for this role is: $16.29 - $19.50 USD Benefits - To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. - Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. - Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. - This job is not eligible for employment sponsorship. Company Description Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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