• Strategic account management including C-level: establishing, maintaining, and expanding long-term relationships to drive revenue growth • Development of account plans • Analysis of market and competitive developments • Driving initiatives for new markets and products • Revenue and results responsibility: planning, steering, and controlling revenue and profitability • Regular forecasting and budget responsibility • Contract and price negotiations: leading annual and framework agreement negotiations • Development of customer-specific proposals • Pricing and costing for individual inquiries and tenders • Cross-functional collaboration with Marketing, Product Management, Customer Service, and Supply Chain • Business Development: identifying new business opportunities, up- and cross-selling potential, and supporting product launches.

• Oversee the day-to-day management of client accounts, ensuring all projects are delivered on time, within scope, and to the highest quality standards. • Devise and implement detailed account plans that leverage multiple media channels and Tinuiti’s diverse solutions to meet client objectives. • Assist clients in establishing budgets and forecasts, as well as use data provided to ensure that budget is being used in the most efficient matter and are actualized at the end of the month. • Identify and pursue opportunities for account growth and cross-selling, aligning with the client’s strategic goals and the company’s offerings. • Analyze client data to identify trends, opportunities, and areas for improvement. • Prepare reports and presentations that deliver insights to both clients and internal teams. • Engage with Tinuiti’s client channel teams and additional internal teams to contribute positively towards client project outcomes and strategic initiatives. • Act as a point of contact for client communications, ensuring that clients receive timely updates on project progress and outcomes. • Support Client Partner team in addressing client concerns, resolving issues swiftly and efficiently to maintain client satisfaction. • Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations.

• Follow and manage the Gainsight Sales Process • Achieve sales quota for assigned territory and/or accounts • Maintain appropriate proactive sales development activity to ensure healthy pipeline management • Execute a thorough discovery process understanding customer requirements • Articulate value messaging related to driving customer outcomes • Manage complex, multithreaded sales cycles across all stakeholders • Overcome technical and business objections of prospective customers as necessary • Conduct online or onsite product demonstrations to qualified prospects as necessary • Collaborate with Gainsight’s Customer Success department to drive renewals • Respond to RFPs for qualified business opportunities where Gainsight is a fit • Work with Gainsight’s Professional Services organization to evaluate training and consulting needs to support implementations • Develop and maintain industry and competitive product and market knowledge • Maintain a thorough understanding of the Gainsight product and services offered • Gain an understanding of Gainsight’s use in the industry, as well as best practices • Conduct online webinars as a means of generating qualified leads • Plan, promote and conduct round table events in key locations within your territory • Travel to and attend customer and prospect meetings, trade shows, conferences and round tables; 25-30% travel per year.

• This role provides tactical sales direction and communication strategies to defend existing business and gain new business. • Work with stakeholders to implement business and marketing plans for assigned accounts. • Focus on growth of an assigned territory with a focus on growing share of wallet. • Manage the complexities of account(s) in support of customer needs and effectively communicate the needs to the internal organization. • Orchestrate and support key business negotiations, supporting Amcor’s interests demonstrating an ability to influence decision and actions. • Grow relationships with customers based upon trust and respect, enhancing the ability to have proactive & complex conversations. • Build collaborative relationships between Amcor and your account/s to include: leadership, marketing, R&D, with a view of enhancing sales initiatives and profitably while meeting customer needs. • Report and communicate current performance achievements in terms of sales and marketing contribution to the business unit for monthly management reporting.