• Maintain a centralized view of consultant availability, capacity, and project assignments across multiple schedules. • Plan and allocate internal consultants and third-party resources based on skills, certifications, availability, and project needs. • Monitor the sales pipeline to anticipate staffing needs and identify resource gaps. • Align resource assignments with active projects, upcoming delivery needs, and new opportunities. • Create, update, and maintain all resource bookings, including project work, pipeline, PTO, holidays, bench time, and shadowing. • Partner weekly with Managing Consultants to review PTO requests, consultant skillsets, and availability. • Collaborate with Project Managers to review project status, forecast delivery needs, and resolve resource risks. • Update and maintain utilization, capacity, and revenue forecasts in planning systems. • Ensure balanced workloads and maximize utilization while supporting sustainable delivery. • Support staffing across cybersecurity service offerings, including coordination of subcontractors. • Maintain and improve resource management tools, processes, and templates. • Provide reporting and insights on utilization, availability, capacity, and staffing priorities. • Analyze resource data to identify trends, risks, and opportunities for improvement. • Act as an escalation point for resource conflicts or availability issues. • Support consultant development through shadowing, training alignment, and bench planning. • Contribute to the ongoing growth and maturity of the Resource Management Office (RMO).

• Engage with customer organizations at various levels, from C-level and VPs to Architects and Program Managers. Establish services direction, oversee customer success and satisfaction, and contribute to the account and regional growth. • Drive Confluent Professional Services across the customer base in collaboration with software sales teams. Own the services sales strategy to achieve bookings, revenue, and utilization goals. • Ensure successful project delivery with both internal teams and our partners to earn our customers’ love. Resolve delivery challenges, address resource contentions, and manage expectations. • Participate in Confluent product and sales strategy for the customers in your region. • Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.

• Manage a team of data scientists to define and extract key autonomous vehicle performance metrics to validate software readiness. • Build and maintain self-serviced platforms that allow teams to query key metrics and drill-down on massive datasets. • Analyze large-scale drive logs and simulation datasets to identify patterns, regressions, and system gaps. • Collaborate with engineering leaders and cross-functional teams to translate complex statistical findings and insights into concrete action items.

• Partner with Customer Success leadership, along with Product, Sales, Marketing, and RevOps teams to support programs tied to **expansion, renewal, and advocacy initiatives** by ensuring timelines, tracking, and reporting are operationally sound. • Leveraging generative AI and AI agents to drive end-to-end execution of complex customer initiatives by aligning cross-functional teams, maintaining delivery momentum, proactively removing blockers, and serving as the operational bridge between Customer Success and the broader business. • Establish and track program-level KPIs in support of broader Customer Success performance goals. • Provide consistent visibility into the health and progress of customer programs for senior business stakeholders through structured reporting and dashboards. • Quickly translate complex customer and operational data into high quality, accurate, and clear insights for executive consumption, in collaboration with advanced AI tools. • Produce recurring and ad hoc reports to support forecasting, health monitoring, escalations, and executive decision-making. • Maintain strong data quality and reporting integrity across customer systems. • Prepare weekly executive communications, including risk identification, progress tracking, and executive-level summaries in concert with generative AI. • Coordinate internal communications related to customer programs, escalations, and priority initiatives. • Support executive preparation by developing presentations, summaries, and reporting.