• Development of strategies and project roadmaps • Management and optimization of internal processes • Close collaboration with clients and the team to ensure optimal project delivery • Planning and allocation of tasks as well as capacity management • Creation and monitoring of time and project schedules • Responsibility for project progress and communication with executive management • Supporting our delivery team by removing obstacles so they can focus on delivery • Accompanying our content teams on production days

• Oversee the day-to-day operations of a Team of Analysts and/or Specialists fostering a high-performing team • Monitor and evaluate employee and team performance; Handle performance issues according to company policy. • Provide continuous performance feedback, coaching and development Ensure adherence to healthcare regulations (i.e. CMS), company policies, and department process and procedures. • Lead quality improvement initiatives by managing analytics to determine the greatest areas for quality and cost interventions • Develop performance tracking tools and metrics for monitoring progress • Guide the synthesis of performance status including key successes and opportunities by contract and communicate to key stakeholders • Lead the development of external facing materials for strategic payer partners (i.e National JOC deck) • Lead external payer engagements on behalf of the HPP Directors as needed • Develop strategies to improve health plan performance, operational efficiency, and payer experience • Collaborate cross functionally with key stakeholders to implement performance initiatives ensuring operational excellence in each market • Translate contract terms and performance data into actionable steps to achieve contract, market, and company-level savings and quality targets • Partner with field teams to implement their strategic and operational plans for relevant value-based contracts

• Plans, directs and coordinates activities at the project site • Oversees construction contractor(s) as the Owner’s representative • Works with the estimator and project manager regarding subcontracts, project scheduling, change orders, etc. • Communicates effectively with general contractors and subcontractors • Reviews specifications and drawings, executes site QA/QC activities • Implements and maintains safety programs at the jobsite

• Own the architecture of HighLevel’s global onboarding program, ensuring consistency across India, US, Philippines, Mexico, and other EOR locations. • Integrate SOP-driven workflows into a cohesive, automated onboarding experience that supports scale and efficiency. • Establish standard frameworks for preboarding, Day 1, Week 1, and 30/60/90-day milestones. • Continuously evaluate processes (Darwinbox flows, WorkBright, Checkr, OnGrid, Deel/Remote) to remove friction and reduce time-to-readiness. • Ensure flawless execution of onboarding tasks including candidate setup, documentation verification, HRMS entry, background checks, IT provisioning coordination, and compliance training triggers. • Partner closely with Talent Acquisition for seamless handoff and communication. • Collaborate with IT for timely asset dispatch and access provisioning. • Work with Payroll, Benefits, and HRIS teams for region-specific requirements. • Develop and manage onboarding dashboards, reporting cycles, and quality controls. • Maintain centralized onboarding documentation, templates, FAQs, and orientation resources. • Serve as the cultural ambassador ensuring that new hires understand HighLevel’s values, communication norms, and operating culture from Day 0. • Design experiences that build community and belonging: orientation sessions, welcome messaging, manager connect, and structured feedback loops. • Gather and analyze new hire feedback (Day 1, Week 1, 30-day surveys) to drive continuous program enhancements. • Ensure adherence to all country-specific onboarding requirements, including I-9, EPF/VPF, PF/Gratuity, PIIA, EOR agreements, HIPAA/Kantola, PoSH, and other compliance tasks. • Partner with Legal and Finance to validate bonus, ESOP, and contract terms as part of the onboarding workflow. • Uphold data accuracy across Darwinbox, ADP, WorkBright, Deel, and Remote. • Create onboarding playbooks, manager guides, and training templates to drive manager accountability in Week 1 and 30-day integration. • Coach managers on leading an effective onboarding experience for distributed teams. • Collaborate with HRBPs and L&D to ensure onboarding aligns with broader people strategy. • Lead and mentor the onboarding team to ensure consistent, high-quality delivery. • Set clear goals, monitor performance, and provide regular feedback and coaching. • Manage team workload, track KPIs, and ensure adherence to onboarding timelines. • Address performance gaps and drive continuous improvement within the team.