• Partner with Customer Success leadership, along with Product, Sales, Marketing, and RevOps teams to support programs tied to **expansion, renewal, and advocacy initiatives** by ensuring timelines, tracking, and reporting are operationally sound. • Leveraging generative AI and AI agents to drive end-to-end execution of complex customer initiatives by aligning cross-functional teams, maintaining delivery momentum, proactively removing blockers, and serving as the operational bridge between Customer Success and the broader business. • Establish and track program-level KPIs in support of broader Customer Success performance goals. • Provide consistent visibility into the health and progress of customer programs for senior business stakeholders through structured reporting and dashboards. • Quickly translate complex customer and operational data into high quality, accurate, and clear insights for executive consumption, in collaboration with advanced AI tools. • Produce recurring and ad hoc reports to support forecasting, health monitoring, escalations, and executive decision-making. • Maintain strong data quality and reporting integrity across customer systems. • Prepare weekly executive communications, including risk identification, progress tracking, and executive-level summaries in concert with generative AI. • Coordinate internal communications related to customer programs, escalations, and priority initiatives. • Support executive preparation by developing presentations, summaries, and reporting.

• Development of strategies and project roadmaps • Management and optimization of internal processes • Close collaboration with clients and the team to ensure optimal project delivery • Planning and allocation of tasks as well as capacity management • Creation and monitoring of time and project schedules • Responsibility for project progress and communication with executive management • Supporting our delivery team by removing obstacles so they can focus on delivery • Accompanying our content teams on production days

• Oversee the day-to-day operations of a Team of Analysts and/or Specialists fostering a high-performing team • Monitor and evaluate employee and team performance; Handle performance issues according to company policy. • Provide continuous performance feedback, coaching and development Ensure adherence to healthcare regulations (i.e. CMS), company policies, and department process and procedures. • Lead quality improvement initiatives by managing analytics to determine the greatest areas for quality and cost interventions • Develop performance tracking tools and metrics for monitoring progress • Guide the synthesis of performance status including key successes and opportunities by contract and communicate to key stakeholders • Lead the development of external facing materials for strategic payer partners (i.e National JOC deck) • Lead external payer engagements on behalf of the HPP Directors as needed • Develop strategies to improve health plan performance, operational efficiency, and payer experience • Collaborate cross functionally with key stakeholders to implement performance initiatives ensuring operational excellence in each market • Translate contract terms and performance data into actionable steps to achieve contract, market, and company-level savings and quality targets • Partner with field teams to implement their strategic and operational plans for relevant value-based contracts

• Plans, directs and coordinates activities at the project site • Oversees construction contractor(s) as the Owner’s representative • Works with the estimator and project manager regarding subcontracts, project scheduling, change orders, etc. • Communicates effectively with general contractors and subcontractors • Reviews specifications and drawings, executes site QA/QC activities • Implements and maintains safety programs at the jobsite