• Design and execute user acquisition strategies across digital channels including social media, referrals, partnerships, and targeted campaigns. • Test, evaluate, and optimise growth initiatives such as referral programmes, incentives, and promotional activity. • Identify new acquisition opportunities to increase app downloads and verified user sign-ups within a professional community. • Work closely with marketing, product, and leadership teams to ensure acquisition activity aligns with business priorities. • Build and manage relationships with influencers, brands, suppliers, perk providers, and potential corporate partners. • Produce regular performance reports covering acquisition, engagement, retention, and website traffic. • Analyse user journeys, activation funnels, and behavioural trends to identify optimisation opportunities. • Support structured user communications relating to onboarding, app usage, promotions, and general enquiries. • Work alongside internal stakeholders to ensure acquisition and engagement activity aligns with platform policies and regulatory requirements. • Contribute to website content, SEO initiatives, and paid advertising activity to support growth objectives.

Overview  The Customer Success Manager is the most critical role in ensuring that Velsera’s most strategically important Customer’s achieve their expected outcomes with Velsera-based solutions. They are responsible for a range of strategic accounts, working as a core member of the clinical business unit, and taking responsibility for all aspects of identifying and addressing needs for customers to be successful.   Key Responsibilities  Strategic Advisory:  - Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of Velsera solution and services   - Work with customers to build Customer Success Plans, establishing critical outcomes, and key performance indicators then apply a deep understanding of Customer Health to maximize their achievement   Solution Expertise:  - Assist customers by introducing them to the most appropriate best practices and other enablers for success at each stage of the Velsera Customer Journey   - Identify the need for and create playbooks, solutions, best practices and other shared assets, to improve customer effectiveness and efficiency   - Provide insights to customers with respect to the availability and applicability of new features (or deprecation/EOL of the same)  Customer Advocacy:  - Act as a customer advocate in all internal Velsera activities, including product road-mapping, and account planning   - Take a risk-based approach to monitoring customer sentiment and managing account escalations   Technical Account Management:  - Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to Velsera account stakeholders and externally to Customer Sponsors and Executives  - Identify, qualify and support the positioning of additional business cases to expand Velsera usage within the customer organization   Commercial Account Management:  - Identifying and executing on opportunities for upsell and expansions with our existing customer base  - Manage customer renewal cycle from initial approach through contracting to ensure revenue retention

• Develop a deep understanding of your customers’ businesses, including their objectives and success criteria for a relationship commerce program and how it fits into their long-term and short-term goals • Take full ownership of your portfolio's health and results: anticipate blockers, drive action across internal and external stakeholders, and hold yourself accountable to outcomes, not just activities • Understand your customer’s organizational landscape, identify key stakeholders, and build solid relationships with client operating partners • Anticipate customer needs, identify key activities needed to push results, recognize interdependencies, and develop and manage project plans to ensure delivery of timely, high-quality customer programs and excellent customer service • Educate customers on best practices and advise on strategies and tactics to steer relationship commerce program KPIs and exceed their business objectives • Conduct comprehensive business reviews that demonstrate a deep understanding of your customer’s subscription program goals and results and provide data-backed recommendations that will maximize program results • Leverage scalable tools for asynchronous customer engagement in addition to leading effective dynamic customer meetings, remote and occasionally on-site • Participate in and provide guidance for innovative cross-functional projects for your customer • Support internal team members and share best practices to ensure that Customer Success team goals are met

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Компания ищет графического дизайнера-стажера в команду маркетинга. - Создание презентаций - Оформление объявлений - Оформление макетов для соцсетей и внешних площадок Qualifications - Adobe Photoshop и Adobe Illustrator - Figma - Умение создавать дизайн, придерживаясь законов колористики, типографики, композиции - Умение работать с айдентикой: отличать качественный фирменный стиль от слабого - Ответственность Requirements - Неоплачиваемая практика - Длительность практики 2,5 месяца - Нагрузка 2-3 часа в день/ 2-3 дня в неделю - Работа с опытным наставником - Рекомендательное письмо по результатам практики Benefits - Резюме, портфолио - Выполнение тестового задания - Интервью с представителями компании - Подписание договора о прохождении практики (без оплаты)