This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Компания ищет графического дизайнера-стажера в команду маркетинга. - Создание презентаций - Оформление объявлений - Оформление макетов для соцсетей и внешних площадок Qualifications - Adobe Photoshop и Adobe Illustrator - Figma - Умение создавать дизайн, придерживаясь законов колористики, типографики, композиции - Умение работать с айдентикой: отличать качественный фирменный стиль от слабого - Ответственность Requirements - Неоплачиваемая практика - Длительность практики 2,5 месяца - Нагрузка 2-3 часа в день/ 2-3 дня в неделю - Работа с опытным наставником - Рекомендательное письмо по результатам практики Benefits - Резюме, портфолио - Выполнение тестового задания - Интервью с представителями компании - Подписание договора о прохождении практики (без оплаты)

• Ensuring customers see value throughout their Blackboard journey • Developing strong relationships with customers • Executing account engagements and prescriptive playbooks • Conducting partnership reviews with customers • Promoting customer engagement in the Blackboard Community • Assisting Regional Sales Managers with cross-sell and upsell opportunities • Acting as an internal advocate for the customer • Maintaining accurate records of engagements and risk assessments • Traveling as needed for onsite customer engagements and events

• Developing strong relationships with customers centered on ensuring their success in meeting their business goals using Blackboard • Developing and implementing account engagements to ensure business objectives are met, modernization is achieved, and customer sentiment is positive • Executing prescriptive playbooks based on customer need • Developing an understanding of and responding to customer questions on the full Anthology portfolio of products and services, including their value proposition, the challenges they solve, and how they are supported • Conducting partnership reviews with customers to ensure progress on shared business objectives, including modernization • Acting on customer sentiment information such as surveys, NPS responses, solicited and unsolicited customer feedback • Promoting customer engagement in the online Blackboard Community, as well as Blackboard-hosted virtual and in-person events, facilitating client opportunities to network, share, and learn from their peers • Working with Marketing to organize, plan, and deliver engaging webinars and on-campus events for Blackboard customers • Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges; connecting customers with opportunities for engagement in feedback sessions and with research projects as applicable; partnering with the customer to support the overall goal of increased satisfaction and adoption of Blackboard solutions • Assisting Regional Sales Managers (RSMs) and regional leadership with opportunities for cross-sell, upsell, and expanded services • Assisting the RSM and CRM in the renewal process, contributing strategic insights to maximize value and positioning in renewal discussions • Serving as an internal advocate for the customer, helping to drive support and change when necessary to help the customer achieve their business objectives • Executing tailored plans both internally and externally, and proactively providing next-step support, including: External: managing the customer experience through appropriate channels, including outreach, meetings, providing recommendations, crafting of responses after internal alignment, executing customer outreach strategies Internal: escalation, identifying and engaging SMEs/Strategists/experts as needed, regular meetings with internal teams to resolve identified issues, providing direction and ensuring focus on customer as well as Blackboard business needs • Acting as an information conduit from Blackboard and the industry to customers, ensuring customers are connected to the latest information on Blackboard products and services, resources, and higher education industry trends • Driving advocacy in the form of references and success stories • Maintaining accurate records of key contacts, engagements, workflows, health scoring, and risk assessments within the company CSP • Projecting a favorable public image of the company to promote its objectives and goals and enhance customer relationships • Building and maintaining relationships across the customer's organization, including with C-suite institutional leadership • Traveling as needed for onsite customer engagements and events, approximately 25% of the time

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Success Manager at Resilience, you will join a highly motivated team tasked with scaling the Customer Success organization and optimizing established processes. We are seeking an equally motivated, customer-centric CSM who’s passionate about ensuring our customers maximize value and achieve their critical cyber risk management outcomes. This position is full-time and remote-friendly. We have offices located in New York, Chicago, Cincinnati, Baltimore, and San Francisco. - Proactively manage a portfolio of key accounts to drive adoption, demonstrate ROI, and help customers reduce cyber risk exposure. - Ensure high-value, measurable outcomes. - Optimize and scale established Customer Success playbooks and processes (e.g., health scoring, renewal strategy, escalation management) to drive efficiency and support continued high-growth. - Act as the Voice of the Customer; synthesize feedback and collaborate directly with Product, Engineering, and Sales to drive product enhancements and optimize the overall customer journey. - Conduct rigorous, data-driven analysis on customer portfolios to prioritize opportunities and mitigate risk of churn; accurately forecast renewal and expansion opportunities. - Successfully identify and qualify opportunities for upselling/cross-selling, partnering seamlessly with the Sales team to achieve revenue expansion targets. - Nurture key customer relationships into strong advocates for Resilience, leading to new references and case studies. - Develop and deliver targeted training and enablement sessions to ensure end-user proficiency and deep platform adoption. Qualifications - 6-10 years of progressive experience in a Customer Success or Account Management role within a B2B SaaS environment. - 2+ years of professional experience in cybersecurity, cyber insurance, or risk management. - Proven ability to navigate the entire customer lifecycle, ensuring successful strategic onboarding, executing high-impact Executive Business Reviews, and consistently achieving targets for Net Revenue Retention. - Exceptional emotional intelligence and a proven track record of building trust and driving high customer satisfaction and/or Net Promoter Score. - A proactive, self-starter mentality with the ability to thrive in a fast-paced, ambiguous start-up environment while bringing innovative ideas to drive customer adoption. - Outstanding communication and presentation skills, with the ability to effectively articulate complex technical and business value to all levels, from technical teams to C-suite executives. - Bachelor’s degree (BA/BS) or equivalent relevant practical experience. Requirements - Compensation range: $90,000 — $130,000 USD. Benefits - Innovative company culture. - Flexible work schedules. - Family paid leave. - Paid healthcare for employees. - 401k/Pension. - Professional development & career advancements. - Flexible paid time off. - Employee referral bonus.