• Open insurance claims and serve as the primary liaison with adjusters and carriers. • Request, track, and organize medical records, bills, and police reports. • Ensure treatment progression and awareness of treatment outcomes. • Identify and proactively resolve lien and subrogation issues. • Collaborate with lead paralegals to prepare complete, accurate case files for demand. • Communicate with clients daily to guide them through the pre-litigation process. • Maintain case timelines and ensure milestones are met with precision. • Spot and eliminate operational inefficiencies to drive speed and accuracy. • Uphold the highest standards in documentation, file integrity, and communication.

• Manage the construction of a variety of facilities from entitlement through final delivery • Oversee general contractors, subcontractors, architects, and engineers • Lead pre-construction activities, including budgeting, scheduling, value engineering, and constructability reviews • Develop and manage project schedules, budgets, and cost controls • Conduct regular site visits to monitor progress, safety, and quality • Review and approve pay applications, change orders, and contracts • Ensure compliance with local codes, zoning requirements, and safety regulations • Coordinate with internal teams including development, acquisitions, and operations • Manage project closeout, including punch lists, warranties, and turnover to operations

• Maintain a centralized view of consultant availability, capacity, and project assignments across multiple schedules. • Plan and allocate internal consultants and third-party resources based on skills, certifications, availability, and project needs. • Monitor the sales pipeline to anticipate staffing needs and identify resource gaps. • Align resource assignments with active projects, upcoming delivery needs, and new opportunities. • Create, update, and maintain all resource bookings, including project work, pipeline, PTO, holidays, bench time, and shadowing. • Partner weekly with Managing Consultants to review PTO requests, consultant skillsets, and availability. • Collaborate with Project Managers to review project status, forecast delivery needs, and resolve resource risks. • Update and maintain utilization, capacity, and revenue forecasts in planning systems. • Ensure balanced workloads and maximize utilization while supporting sustainable delivery. • Support staffing across cybersecurity service offerings, including coordination of subcontractors. • Maintain and improve resource management tools, processes, and templates. • Provide reporting and insights on utilization, availability, capacity, and staffing priorities. • Analyze resource data to identify trends, risks, and opportunities for improvement. • Act as an escalation point for resource conflicts or availability issues. • Support consultant development through shadowing, training alignment, and bench planning. • Contribute to the ongoing growth and maturity of the Resource Management Office (RMO).

• Engage with customer organizations at various levels, from C-level and VPs to Architects and Program Managers. Establish services direction, oversee customer success and satisfaction, and contribute to the account and regional growth. • Drive Confluent Professional Services across the customer base in collaboration with software sales teams. Own the services sales strategy to achieve bookings, revenue, and utilization goals. • Ensure successful project delivery with both internal teams and our partners to earn our customers’ love. Resolve delivery challenges, address resource contentions, and manage expectations. • Participate in Confluent product and sales strategy for the customers in your region. • Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities.