This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description DAS Health is seeking a motivated Field Services Technician I to support our Managed Services team in the Northeast Florida (Jacksonville and surrounding areas) region. This is a hybrid role combining remote support with onsite technical services at client facilities within the assigned region. - Provide timely updates and clear communication to clients regarding service requests. - Resolve support tickets within defined Service Level Agreements (SLAs). - Manage assigned tickets through completion; escalate issues as appropriate. - Provide onsite technical support at multiple client facilities within the assigned region. - Travel to client locations for incidents, projects, installations, and assessments. - Install, configure, and troubleshoot PCs, hardware, software, and network equipment. - Maintain accurate documentation and asset records in IT Glue. - Participate in after-hours on-call rotation as required. Qualifications - High school diploma or GED required (Associate’s or Bachelor’s degree in IT preferred). - 1–3 years of experience in field services or IT support. - Strong troubleshooting, communication, and customer service skills. - Fundamental networking knowledge. - Working knowledge of Windows operating systems, macOS and basic Linux environments, and Microsoft 365 and Office products. - Basic familiarity with Windows Server, Azure, AWS, and WVD. - Ability to travel within the assigned region and work flexible hours as needed. Requirements - CompTIA A+ and/or Network+ certifications - Prior experience in an MSP environment - Healthcare IT experience Benefits - Supportive, team-oriented culture - Opportunities for technical skill growth and career advancement - Mission-driven work supporting healthcare organizations - Competitive benefits package

• Install, support, troubleshoot, repair, and maintain Intuitive products in assigned territory • Perform scheduled maintenance activities including inspections, preventive maintenance, software updates • Troubleshoot and repair Intuitive products and associated equipment within designated timeframes • Coordinate and perform system and hardware delivery and installation • Complete all administrative duties including inventory and reports retaining to field activities

• Welcome, analyze, and log technical requests related to our CT scanner solutions. • Perform remote diagnostics to resolve incidents efficiently. • Create and track Work Orders, ensuring transparent and regular communication with the customer. • Manage complaints and escalations, including safety-related issues, with rigor and responsiveness. • Contribute to knowledge development by writing, updating, and submitting knowledge-base articles. • Participate in the execution of small projects and provide guidance to a limited number of colleagues.

Eaton’s Critical Power Solutions (CPS) Division is currently seeking a Lead Field Service Electronics Technician to join our team of world-class customer service professionals. This position is based in the greater Sioux Fall, SD area. This is a remote position based from a home office with daily travel to customer sites and occasional overnight stays. Company vehicle provided. Eaton’s Critical Power Solutions Division delivers the confidence of uninterrupted power when it matters most. We design and manufacture advanced UPS systems, batteries, and power distribution solutions that keep businesses running in the most demanding environments. As a Field Service Electronics Technician you will provide on-site support, offering emergency repairs, start-up services, and preventative maintenance to ensure peak performance and reliability. From mission-critical facilities to complex energy management challenges, we partner with customers as trusted advisors, delivering innovative solutions and technical expertise that safeguard operations and maximize uptime. The expected annual salary range for this role is $69000 - $101000 a year. Overtime eligible. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: Why Eaton? - Be a key member of a world-class service organization. - Join an organization where your health and safety are top priority. Eaton provides training, tools, and PPE to keep you safe on the job. - Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities. - Support from a robust internal infrastructure including 24-hour Customer, Technical and Factory Support. - Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring. Begin your journey with industry-leading OSHA and NFPA 70E electrical safety training to ensure you work confidently and responsibly. - Participate in annual safety audits and ongoing compliance programs - because your well-being matters. - Competitive salary and benefits package including 401K, ROTH, medical, dental, tuition reimbursement, paid holidays, vacation, 6 weeks of paid parental leave, and guaranteed 2 weekends off per month - Resources include a company vehicle, laptop, hand tools, AMEX, meters and smartphone. - Award winning efforts to recruit and support military veterans and their families. - This is more than a job - it’s an opportunity to make an impact on how the world powers its future. Qualifications: This role could be the next step in your career if you demonstrate the following experience: - High School Diploma or GED from an accredited institution. - Two (2) years of power systems, battery technologies and/or electronics experience including relevant coursework and internship experience. - Posses and maintain a valid and unrestricted State Driver's license. - Must undergo and pass customer entrance requirements as needed, which may include, but is not limited to, periodic background checks and drug screenings. - Daily travel to customer sites is required, utilizing an Eaton-provided fleet vehicle. - Provide support for customer needs outside the immediate region within the USA for a minimum of three (3) weeks per quarter. - Must perform physical tasks as needed, including assisted lifting/carrying 50+ lbs., pushing/pulling, standing for extended periods, climbing, squatting, bending, kneeling, and driving long distances. You will set yourself apart by demonstrating some or all of the following: - Associate’s degree in electrical or electronics from an accredited institution, current enrollment in a bachelor’s degree engineering program at an accredited institution or applicable military training and experience. - Three (3)+ years experience working with power systems, battery technologies and/or electronics. - Electrical Technology Certificate. - Ability to read electrical component schematic drawings and apply troubleshooting, testing, and repair techniques. - Strong understanding of electrical theory, battery systems, and single- and three-phase circuits. We will not consider candidates who: - Reside outside the greater Sioux Falls, SD area. Active-duty military applicants are exempt from this location requirement. - Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #LI-RC2