AI Customer Service Automation Platform for eCommerce
Solutions Engineer
Location
Romania
Posted
91 days ago
Salary
0
Seniority
Senior
Job Description
Solutions Engineer
DigitalGenius
• Translate business requirements into scalable technical solutions using the DigitalGenius platform • Configure workflows, integrations, and automation logic • Design and implement APIs and third-party integrations • Lead technical onboarding and implementation projects • Ensure timely and high-quality go-lives • Troubleshoot complex technical challenges across systems • Work closely with CSMs to align technical delivery with customer outcomes • Advise customers on best practices, scalability, and optimization • Support strategic expansions and advanced use cases • Provide structured feedback to Product based on customer needs • Identify feature gaps and contribute to roadmap discussions • Participate in beta testing and product validation initiatives • Continuously improve automation performance and AI accuracy • Proactively identify opportunities for process improvements • Contribute reusable assets, documentation, and internal best practices
Job Requirements
- Strong API + integration experience** (building + debugging): Comfortable with Postman, JSON, webhooks, auth (tokens/headers/OAuth), pagination, error handling, and troubleshooting unexpected API behaviour.
- Automation / workflow mindset:** can translate business requirements into reliable flows, including edge cases, data mapping, and clear decision logic.
- Python required:** hands-on experience writing and shipping Python used by others (integrations, automation scripts, services, internal tools). Able to explain design choices and how you tested/debugged it.
- Strong communication:** can explain technical concepts clearly to non-technical stakeholders, write clean notes/docs, and keep customers/stakeholders aligned.
- Organisation & project management:** strong organisational skills, able to manage workstreams, priorities, and timelines across multiple stakeholders.
- AI/LLMs:** interest or experience with prompting, classification, guardrails, and evaluation (bonus if applied in support automation).
- Low-code / workflow automation experience:** e.g., Zapier/Make, Workato, Tray.io, n8n, Salesforce Flow, ServiceNow, Power Automate, Retool — or a proven track record learning config-heavy tools quickly.
- E-commerce / OMS exposure** (especially Shopify): orders, fulfillments, returns/refunds, customer data, tags/statuses, webhooks.
- Customer service platforms:** Zendesk / Salesforce Service Cloud (or similar CRMs).
- SaaS delivery background:** implementations / solutions / technical support in customer-facing environments.
Benefits
- Competitive Salary
- Generous vacation time (25 days)
- Environment to develop your skills without bureaucracy or red tape
- Monthly fitness stipend of $210 (Lifestyle wallet)
- Ongoing subscription to Mental Health Support Platform
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Solutions Engineer
Eagle EyeThe best-in-class loyalty, promotions and gifting platform for leading omnichannel retailers globally.
The solutions engineer plays a vital role in bridging the gap between client expectations, product capabilities, and implementation. As a Solution Engineer, you are the Solution Owner for the life of the account You will combine deep technical expertise with executive-level business acumen to design solutions that win business, ensure those solutions are delivered faithfully, align with our product capabilities and roadmap and drive long-term growth. You act as the "Solver" who navigates the technical "How" and the "Influencer" who guides the client to the strategic "Why". Typical Duties You are the subject matter expert and provide deep understanding of cloud architecture and system architecture; all Eagle Eye products and capabilities; in addition to keeping up to date on product changes and future roadmap. Your accountability for the solution spans the full client journey: 1. The Win Phase (Pre-Sales) Drive the technical discovery, custom demos, and Proof of Concepts (POCs) to secure the technical win. Collaborate with AEs to complete technical responses (RFI/RFP), ensuring accurate scope definition and package estimation. Design complex, enterprise-level solutions that align client goals with platform capabilities, identifying and closing any potential "solution gaps" early. 2. The Implementation Phase (Bridging the Gap). Act as the guardian of the solution during implementation. Ensure the project remains "in the spirit" of what was sold and prevent scope creep. Support internal and external kickoffs to ensure a seamless handover to Professional Services, translating the vision into actionable use cases. Consult with delivery teams to solve challenges using the platform's existing capabilities rather than unnecessary custom builds, protecting the Product Roadmap. 3. The Growth Phase (Post-Implementation & Renewal) Act as an escalation point for solution-related issues post-implementation, tracking adoption to ensure the client derives maximum value over the long term. Focus on continuous improvement- Identify new opportunities for "Net New ARR" and "Net Revenue Retention" (NRR) by aligning the client's evolving maturity with new platform features and support the AM and CSM in active pursuit of these opportunities. Provide strategic feedback from the field to the Product team to shape future capabilities. The successful applicant will be highly technically skilled, innovative, a great communicator with strong levels of emotional intelligence.
Solutions Engineer
Eagle EyeThe best-in-class loyalty, promotions and gifting platform for leading omnichannel retailers globally.
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