The solutions engineer plays a vital role in bridging the gap between client expectations, product capabilities, and implementation. As a Solution Engineer, you are the Solution Owner for the life of the account You will combine deep technical expertise with executive-level business acumen to design solutions that win business, ensure those solutions are delivered faithfully, align with our product capabilities and roadmap and drive long-term growth. You act as the "Solver" who navigates the technical "How" and the "Influencer" who guides the client to the strategic "Why". Typical Duties You are the subject matter expert and provide deep understanding of cloud architecture and system architecture; all Eagle Eye products and capabilities; in addition to keeping up to date on product changes and future roadmap. Your accountability for the solution spans the full client journey: 1. The Win Phase (Pre-Sales) Drive the technical discovery, custom demos, and Proof of Concepts (POCs) to secure the technical win. Collaborate with AEs to complete technical responses (RFI/RFP), ensuring accurate scope definition and package estimation. Design complex, enterprise-level solutions that align client goals with platform capabilities, identifying and closing any potential "solution gaps" early. 2. The Implementation Phase (Bridging the Gap). Act as the guardian of the solution during implementation. Ensure the project remains "in the spirit" of what was sold and prevent scope creep. Support internal and external kickoffs to ensure a seamless handover to Professional Services, translating the vision into actionable use cases. Consult with delivery teams to solve challenges using the platform's existing capabilities rather than unnecessary custom builds, protecting the Product Roadmap. 3. The Growth Phase (Post-Implementation & Renewal) Act as an escalation point for solution-related issues post-implementation, tracking adoption to ensure the client derives maximum value over the long term.  Focus on continuous improvement- Identify new opportunities for "Net New ARR" and "Net Revenue Retention" (NRR) by aligning the client's evolving maturity with new platform features and support the AM and CSM in active pursuit of these opportunities. Provide strategic feedback from the field to the Product team to shape future capabilities. The successful applicant will be highly technically skilled, innovative, a great communicator with strong levels of emotional intelligence.

The solutions engineer plays a vital role in bridging the gap between client expectations, product capabilities, and implementation. As a Solution Engineer, you are the Solution Owner for the life of the account You will combine deep technical expertise with executive-level business acumen to design solutions that win business, ensure those solutions are delivered faithfully, align with our product capabilities and roadmap and drive long-term growth. You act as the "Solver" who navigates the technical "How" and the "Influencer" who guides the client to the strategic "Why". Typical Duties You are the subject matter expert and provide deep understanding of cloud architecture and system architecture; all Eagle Eye products and capabilities; in addition to keeping up to date on product changes and future roadmap. Your accountability for the solution spans the full client journey: 1. The Win Phase (Pre-Sales) Drive the technical discovery, custom demos, and Proof of Concepts (POCs) to secure the technical win. Collaborate with AEs to complete technical responses (RFI/RFP), ensuring accurate scope definition and package estimation. Design complex, enterprise-level solutions that align client goals with platform capabilities, identifying and closing any potential "solution gaps" early. 2. The Implementation Phase (Bridging the Gap). Act as the guardian of the solution during implementation. Ensure the project remains "in the spirit" of what was sold and prevent scope creep. Support internal and external kickoffs to ensure a seamless handover to Professional Services, translating the vision into actionable use cases. Consult with delivery teams to solve challenges using the platform's existing capabilities rather than unnecessary custom builds, protecting the Product Roadmap. 3. The Growth Phase (Post-Implementation & Renewal) Act as an escalation point for solution-related issues post-implementation, tracking adoption to ensure the client derives maximum value over the long term.  Focus on continuous improvement- Identify new opportunities for "Net New ARR" and "Net Revenue Retention" (NRR) by aligning the client's evolving maturity with new platform features and support the AM and CSM in active pursuit of these opportunities. Provide strategic feedback from the field to the Product team to shape future capabilities. The successful applicant will be highly technically skilled, innovative, a great communicator with strong levels of emotional intelligence.

• Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers • Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility • Deliver product and technical presentations to potential and existing customers • Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape • Drive product conversations based on need and problems with customers • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first. At Integris, we don�t just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services, we�re redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions. We�re looking for talent that thrives in a culture of clarity, trust, and relentless execution, individuals who believe that IT is not just support, but a strategic advantage. If you�re passionate about innovation, driven by impact, and ready to grow with a company that puts People First, you�ll find your place here. Job Summary Designs and develops project solutions to ensure that client business objectives are accomplished according to the clients requested technology needs. This includes design and development work for Integris� Managed Services clients and ad hoc project only clients. In certain situations, a Solutions Architect might take on a �Hybrid� role that combines the duties below in addition to the duties of a Systems Engineer/Consultant. Job Responsibilities - Provides leadership in client and internal projects, serving as a technical resource, designing, developing, and evaluating technologies for Integris and related client projects. - Work on building relationships with clients to become a trusted advisor. - Accurately estimates the effort required for completion of projects and the impact of requested changes to scheduled tasks and milestones. - Works with sales resources to conduct project consultations and provide recommendations for BOM, Project Scope, and a labor estimate. - Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client project requests/questions. - Responsibility for personal and professional development to ensure continued growth. - Ability to assist with leading Integris and co-workers into the future with the development of technology and business trends. - Maintain accurate work calendar in PSA. - Participate in Kickoff meetings to provide knowledge transfer to Project Delivery Team prior to start of project. - Assist with the creation of change orders in active projects and determine project impact. - Assist in any other tasks assigned by supervisor. If Hybrid: - Ensure project tasks/deliverables are completed and clients� technical needs are being met. - Serves as a technical resource for staff and clients to assist in the resolution of complex Information Technology problems/situations. - Applies standards to system requirements. - Documents all aspect of technical work to provide appropriate information for client billing and ongoing support. - Consults and works closely with clients and co-workers to ensure successful implementation of strong technology solutions. - Collaborates with co-workers to resolve any problems/situations that may arise. - Specialize in certain areas of technology to provide co-workers and clients expertise in different areas of technology. - Maintain and adhere to Statement of Work of projects assigned. - Assist in or communicate project milestones with client, project management, and internal service teams. - Review existing standards for ways to improve technical delivery and project. standards based on experience, and research during Project Delivery. - Provide Lessons Learned to teammates in collaborative sessions. Job Qualifications - Strong background in Information Technology with high level of communication skills. Exceptional verbal and written skills. Ability to work independently or as a team. - Associate degree in business or computer-related field or equivalent education/experience. - Major Industry Certification � Two major certifications required VCP, MCSE, CCNA Preferred. Experience can replace certification on a case-by-case basis - 5-7 years working in Information Technology. At Integris, we value our team members and offer comprehensive benefits, including: - Medical, Dental, and Vision Insurance - 401K Retirement Plan - Minimum 4 Weeks of Paid Time Off (PTO) - Birthday PTO - Paid Holidays - Paid Time Off for Volunteering - Short-Term and Long-Term Disability Insurance - Life Insurance - Supplemental Insurance - Employee Assistance Program Join us in transforming IT services for small and midsize businesses across regulated industries. Be part of a team that�s scaling nationally, investing in vertical expertise, and building for better. Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws. #LI-Remote