• Manage the monthly close and financial reporting process, including preparation of routine and non-routine journal entries, reconciliations, variance analysis, and stakeholder communication. • Support platform accounting impacting the income statement and balance sheet, ensuring accurate GAAP reporting and SOX compliance. • Serve as a subject matter expert for accounting policies and systems, supporting new products, features, and system changes through rigorous testing and validation. • Drive process improvements and ERP optimization to meet SLA/KPI targets and support scalable operations through standardization and automation. • Partner cross-functionally with FP&A, Procurement, Legal, and Collections teams to align accounting outcomes with operational activity and contracts. • Leverage data and automation tools such as Alteryx, SQL, and AI-enabled workflows to analyze trends, risks, and opportunities. • Maintain robust documentation for accounting systems and workflows to support transitions, knowledge transfer, and cross-training initiatives. • Contribute to ad hoc projects and strategic finance initiatives, effectively communicating results and updates to leadership.

• Architect scalable, event-driven, multi-channel journeys that respond dynamically to behavioral signals, lifecycle changes, and custom object data • Design and maintain lifecycle automation frameworks aligned with Sales processes, SLAs, routing logic, and forecasting visibility • Build complex, multi-step workflows incorporating conditional logic, enrichment layers, AI-driven decision steps, branching logic, and error handling • Establish automation governance standards to prevent workflow sprawl and ensure long-term scalability • Partner with fellow RevOps to ensure marketing automation aligns with CRM object structure and revenue reporting • Design and maintain multi-touch attribution models aligned with Finance definitions of pipeline and ARR • Build closed-loop reporting that connects marketing touchpoints to opportunity creation, stage progression, expansion, and revenue realization • Define and enforce lifecycle stage criteria using explicit data rules across systems • Develop dashboards that surface leading indicators such as funnel velocity, lifecycle conversion performance, and segment-level effectiveness • Standardize campaign hierarchy, source tracking, and object relationships to support accurate reporting • Own CRM and marketing automation data schema governance including custom objects, field normalization, deduplication logic, and lifecycle auditing • Design segmentation frameworks that balance precision targeting with global consent requirements • Implement automated monitoring for database health, attribution gaps, lifecycle leakage, and routing accuracy • Partner with Legal and IT to ensure scalable compliance with global privacy regulations including GDPR • Funnel velocity and lifecycle stage conversion performance • Marketing-sourced and marketing-influenced pipeline contribution • Multi-touch attribution accuracy and campaign ROI visibility • Database health and compliance indicators • Marketing-to-Sales SLA adherence and lead routing performance

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do. Senior Revenue Manager (Remote role) We have an exciting opening for a Senior Revenue Manager (Remote role). The Senior Revenue Manager supports 2-3 hotels in the Americas and is responsible for the interpretation of business analytics into tactical strategy. The Senior Revenue Manager will provide focused expertise, guidance and direction to the hotel Revenue Management Team through effective and measurable revenue management strategies. The priority will be room revenue, with a growing focus on total revenue management. Key Activities: - Create annual budget and monthly forecasts for rooms occupancy, ADR and revenue. - Interpret business analytics into meaningful action to improve performance. - Create and submit hotel forecasts leveraging IDeaS G3 Revenue Management System; and monitor accuracy on weekly basis. - Manage inventory through all distribution channels for optimal availability. - Lead optimal pricing strategy and analysis and recommendations – engage 3rd party expertise when appropriate. - Build consensus within Revenue Strategy Team to move new initiatives forward. - Lead and present weekly Revenue Strategy and Forecast Meetings. - Driver of total revenue management business analytics and opportunities (rooms, F&B, spa, catering, etc). Partner with operations to implement new initiatives and measure results. - Weekly engagements with OTA Market Managers, plus liaise regularly with corporate marketing, agencies and vendors on campaign management opportunities (GDS advertising, OTA promotions, PPC, FSHR corporate promotions, etc.) - Take ownership of merchandising strategies (web featured package display, on-line upsell descriptions, GDS sequence, OTA placement and “store” participation, etc.) - Business owner of Opera, BI tools, IDeaS G3 revenue management system, future RM systems for catering, F&B, etc. What You Bring: - Degree in Revenue Management, Hotel/Lodging Management or Business Administration. - 5 years of experience working in revenue management and/or hotel operations. - Multiple hotel revenue management experience preferred. - Experience and strong knowledge of spreadsheets, pivot tables and database use. - MS Office, Teams, Excel, Word, PowerPoint, Hyperion Enterprise, IDeaS G3 Revenue Management, TravelClick, Lighthouse, and Opera PMS experience preferred. - Excellent communication and presentation skills, with the ability dynamically articulate and visually display data/strategies to various audiences. - Must be able to condense complex data into meaningful strategy. - Strong time management skills and capacity to handle multiple tasks simultaneously. - Must be able to present contrarian viewpoint and gain consensus through business analytics. - Excellent analytical, organizational, and problem-solving skills. #LI-Remote Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At dbt Labs, customers are our most powerful advocates, and this role sits at the center of how their voices shape our growth. Do you love building meaningful relationships, designing scalable programs, and turning customer success into compelling stories? As a Customer Advocacy Manager, you’ll lead the strategy, systems, and execution behind our global advocacy efforts. - Build and lead a scalable, end-to-end customer advocacy strategy that integrates across go-to-market teams - Partner closely with global marketing teams to create high-velocity, multi-format customer storytelling programs across priority regions - Design, manage, and evolve dbt Labs’ Customer Advisory Board program, including charter development, governance, executive engagement, roster growth and biannual in-person and virtual meetings - Own content strategy and execution for the dbt Labs Executive Summit, in partnership with the Strategic Events team - Develop systems, workflows, and documentation to manage advocacy programs at scale and provide organization-wide visibility into progress and impact - Grow, nurture, and steward long-term relationships with executive-level and practitioner-level customer advocates - Identify and enable customer voices for speaking opportunities, media, analyst engagements, and industry events - Build and manage customer recognition and advocacy spotlight programs - Collaborate with sales and customer success leadership to align advocacy efforts with account strategy and pipeline goals - Create and maintain a robust, self-service customer reference and advocacy database - Serve as a trusted advisor and brand ambassador in all customer interactions - Partner with product marketing, brand, communications, community, and sales to ensure cohesive storytelling and program alignment - Establish and align execution to clear project plans, timelines, and accountability structures for all major initiatives - Build and deliver executive-ready reporting on program performance, outcomes, and ROI - Continuously assess program effectiveness and iterate based on data and stakeholder feedback Qualifications - 5+ years experience in customer marketing or customer advocacy roles - Tech industry experience (SaaS preferred; data industry a plus) - Proven track record of growing program ownership and responsibilities (agency/vendor management experience a plus) Requirements - Experience leading customer advocacy, community, or reference programs in a SaaS or technology environment - Proven success designing and managing customer advisory boards and executive engagement programs - Exceptional relationship-building and cross-functional influence skills - Strong program and project management capabilities, with experience building scalable systems and processes - Experience developing high-impact customer content programs with sustained production velocity - Demonstrated ability to design measurement frameworks and executive-facing reporting - Confidence working directly with senior leaders and customer executives - Ability to balance strategic vision with hands-on execution in a fast-paced environment - Excellent written, verbal, and presentation skills - Highly organized, proactive, and effective at managing competing priorities - Entrepreneurial mindset with a passion for building new programs - Comfort operating in a fully remote, globally distributed, asynchronous environment Benefits - Unlimited vacation time with a culture that actively encourages time off - 401k plan with 3% guaranteed company contribution - Comprehensive healthcare coverage - Generous paid parental leave - Flexible stipends for: - Health & Wellness - Home Office Setup - Cell Phone & Internet - Learning & Development - Office Space Compensation We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. In select locations (including Boston, Chicago, Denver, Los Angeles, Philadelphia, New York City, Austin, San Francisco, Washington, DC, and Seattle), an alternate range may apply, as specified below. - The typical starting salary range for this role is: $148,000 - $179,000 USD - The typical starting salary range for this role in the select locations listed is: $164,000 - $199,000 USD