• Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction. • Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers. • Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades. • Track and log time against customer requests, ensuring transparency in effort and accurate scoping. • Translate customer needs into defined technical requirements and solution designs. • Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live servicesDeliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets. • Maintain documentation and best practices to support recurring or common post-go-live needs. • Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work. • Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.

• Together with your IT Security & Operational Governance team, you are responsible for the technical operation and continuous optimization of the IAM system landscape. • Configuration, integration and troubleshooting of IAM systems. • Using your knowledge of IAM regulations, processes and systems, you ensure secure and compliance-aligned end-to-end operation and monitoring: from authorization and role concepts to joiner, mover and leaver processes. • Communicating IAM topics to stakeholders in a clear, audience-appropriate manner. • Collaboration with service providers. • You actively advise and support digitalization initiatives and lead IAM-related projects. • You support internal and external audits related to IAM.

• Lead and execute packaging engineering projects across CPG Food and Beverage categories such as snacks, rigid/flexible foods, refrigerated/frozen foods, beverages, confection, and ready‑to‑eat products. • Own the development, qualification, and commercialization of primary, secondary, and tertiary packaging components. • Lead specification creation, maintenance, and harmonization activities in client systems (PLM, ERP, or digital spec platforms). • Conduct advanced packaging testing including transit simulations, shelf-life studies, barrier performance evaluations, machinability reviews, and line trial validation. • Collaborate with R&D, Operations, Supply Chain, Procurement, and Quality to drive packaging initiatives from concept to launch. • Identify and resolve packaging manufacturing issues, partnering with suppliers and co‑packers as needed. • Support or lead sustainability initiatives, including packaging optimization, recyclability improvements, lightweighting, and material consolidation. • Drive continuous improvement across packaging processes, documentation, and data governance.

• Provide end-to-end engineering and operational support for secure, cloud-based data processing environments • Design, administer, and optimize scalable compute and storage platforms • Support production workflows and ensure efficient, reliable operations through monitoring, automation, and DevOps practices • Develop and maintain application code and tooling, integrate and test approved disclosure avoidance methods • Govern access, manage configuration, ensure cost efficiency, and system reporting • Support agile project execution, including sprint planning, standups, retrospectives, and backlog management • Maintain Kanban or sprint boards and track tasks, milestones, and dependencies