ActioNet, Inc.

• Lead the design and delivery of scalable, high-quality software solutions. • Design small-to-medium systems. • Write clean, testable code. • Conduct code review before deployment and coach developers on any issues discovered. • Foundational understanding of RESTful or GraphQL APIs. • Identify and fix bottlenecks, from slow SQL queries to bloated frontend bundles. • Coach and mentor mid-junior developers.

• Design and implement vehicle routing and scheduling algorithms using OR-Tools to generate optimal field assignments • Develop clustering algorithms to group workloads geographically and minimize travel time/cost • Implement constraint models (capacity, time windows, skills, priorities, survey rules) within the optimizer • Integrate the optimizer with the Mojo control system APIs for job intake, execution, and results publishing • Build batch and real-time optimization modes to support both scheduled and on-demand routing • Refactor optimizer components into modular, extensible strategy interfaces for new routing heuristics • Implement data preprocessing pipelines to normalize locations, distances, and travel matrices • Develop automated test harnesses validating solution correctness against known datasets and constraints • Implement “solution quality” scoring metrics (distance, balance, SLA adherence, cost) to evaluate goodness of routes • Create regression benchmarks comparing new algorithm performance vs. baseline outputs • Add parallel processing and scaling support to handle large route sets and high agent counts • Instrument services with logging and metrics to track runtime, solver performance, and solution quality • Package optimizer services for CI/CD deployment with reproducible builds and environment configs • Document routing logic, constraints, integration points, and operational runbooks • Provide production support, tuning, and continuous improvement of optimization heuristics and performance

• Serve as the primary point of contact for assigned customers and partner organizations • Develop and maintain strong customer relationships • Translate customer requirements into infrastructure solutions • Conduct recurring meetings with assigned branch leadership • Support customers in Hardware and Operating Systems migration plans • Coordinate the full lifecycle of infrastructure requests • Manage ServiceNow requests and change activities • Oversee delivery activities including cloud onboarding

• Serve as the primary point of contact for assigned customers • Develop and maintain strong customer relationships • Gather, document, validate, and prioritize business and technical requirements • Translate customer requirements into infrastructure solutions • Conduct recurring meetings with assigned branch leadership • Support customers in developing migration and modernization plans • Maintain customer communications including status reporting • Coordinate the full lifecycle of infrastructure requests • Monitor delivery schedules, dependencies, risks, issues, and escalations • Support acquisition tracking and financial visibility for customer projects • Drive continual service improvement efforts

• Lead the planning, execution, and delivery of complex IT projects and multi-project programs across the enterprise • Serve as the primary point of contact for program delivery, performance, and reporting • Establish and maintain PMO governance frameworks, policies, processes, and performance metrics • Oversee enterprise modernization portfolios and ensure alignment with organizational strategy and mission objectives • Provide strategic guidance to executive leadership, including CIO and CTO stakeholders • Ensure alignment with federal governance and compliance requirements including OMB A-11, OMB A-123, and FITARA • Develop and enforce project management standards, methodologies, and best practices across the PMO • Manage program budgets, resource allocation, schedules, and financial oversight • Identify, assess, and mitigate program and project risks while ensuring continuity of delivery • Coordinate cross-functional teams and integrate efforts across multiple business units and technical teams • Conduct system and program assessments and recommend operational and technical improvements • Develop and maintain program documentation including project plans, governance artifacts, and performance reports • Implement performance tracking, reporting dashboards, and executive level briefings • Ensure compliance with security, regulatory, and organizational standards • Drive continuous improvement initiatives to enhance PMO maturity and operational effectiveness • Monitor industry trends and emerging project management tools, frameworks, and methodologies • Represent the PMO in strategic planning sessions, executive decision making, and governance boards • Mentor and provide leadership to project managers and PMO staff, fostering professional development and best practices adoption

• Designing small-to-medium systems • Writing clean, testable code • Conduct peer code reviews • Foundational understanding of RESTful or GraphQL APIs • Identifying and fixing bottlenecks from slow SQL queries to bloated frontend bundles

• Lead the planning, execution, and delivery of complex IT projects and multi-project programs across the enterprise • Serve as the primary point of contact for program delivery, performance, and reporting • Establish and maintain PMO governance frameworks, policies, processes, and performance metrics • Oversee enterprise modernization portfolios and ensure alignment with organizational strategy and mission objectives • Provide strategic guidance to executive leadership, including CIO and CTO stakeholders • Ensure alignment with federal governance and compliance requirements including OMB A-11, OMB A-123, and FITARA • Develop and enforce project management standards, methodologies, and best practices across the PMO • Manage program budgets, resource allocation, schedules, and financial oversight • Identify, assess, and mitigate program and project risks while ensuring continuity of delivery • Coordinate cross-functional teams and integrate efforts across multiple business units and technical teams • Conduct system and program assessments and recommend operational and technical improvements • Develop and maintain program documentation including project plans, governance artifacts, and performance reports • Implement performance tracking, reporting dashboards, and executive level briefings • Ensure compliance with security, regulatory, and organizational standards • Drive continuous improvement initiatives to enhance PMO maturity and operational effectiveness • Monitor industry trends and emerging project management tools, frameworks, and methodologies • Represent the PMO in strategic planning sessions, executive decision making, and governance boards • Mentor and provide leadership to project managers and PMO staff, fostering professional development and best practices adoption

• Designing small-to-medium systems • Writing clean, testable code • Conduct peer code reviews to help keep the codebase sane. • Foundational understanding of RESTful or GraphQL APIs that are intuitive for other team members to use. • Identifying and fixing bottlenecks, from slow SQL queries to bloated frontend bundles.

• Design and implement advanced network architectures to support organizational goals and scalability • Lead the planning and execution of network upgrades, migrations, and expansions • Perform advanced troubleshooting and root cause analysis for critical network issues • Optimize network performance and scalability through proactive monitoring and adjustments • Develop and enforce network policies, procedures, and security protocols • Manage the lifecycle of network hardware and software, including procurement and upgrades • Collaborate with stakeholders to assess and address long-term network requirements • Document network designs, configurations, and operational procedures for knowledge sharing • Mentor and train junior engineers to build team expertise and capabilities • Ensure compliance with federal IT security standards, such as FISMA, NIST, and other applicable regulations.

Monitors and analyzes system performance. Performs regular maintenance on broadband systems to ensure longevity and optimal working condition. Coordinates with Network Engineers to optimize network capacity and performance. Tests new broadband technologie