• lead the development of functional and non-functional business requirements • facilitate and capture requirement elicitation by working with the Business Operations • translate business strategy into requirements and/or use cases • ensure Business Analysis processes, tools, and templates are being utilized across projects • manage requirements to meet performance expectations • accurately translate business requirements into functionality • understand industry-specific trends that impact the organization • identify commonalities and suggest a consistent approach across projects in the absence of standards

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced ServiceNow Lead Analyst to support and enhance enterprise ServiceNow capabilities. This role is primarily hands-on (approximately 85%), with light people leadership responsibilities (approximately 15%), overseeing a team of ServiceNow professionals. - Analyze, design, configure, and implement ServiceNow solutions to support enterprise workflows and business processes - Maintain advanced working knowledge of assigned ServiceNow modules, integrations, and related development tools - Lead requirements gathering, system analysis, and detailed design sessions aligned with business needs - Independently manage and lead large ServiceNow initiatives, ensuring timelines and quality expectations are met - Assign tasks and provide guidance to supporting analysts and technical staff - Provide advanced application support, troubleshooting, and issue resolution, including participation in on-call rotations - Track incidents, problems, and enhancement requests; communicate status and updates to leadership and stakeholders - Identify opportunities to optimize workflows, automate processes, and maximize platform value - Develop and maintain technical documentation, training materials, and status reporting - Serve as a technical mentor to other ServiceNow analysts and support knowledge-sharing initiatives - Adhere to established change management and governance processes - Assist with implementation of new ServiceNow modules, features, and integrations - Exercise independent judgment when working with sensitive or confidential information - Work effectively in a matrixed environment with cross-functional teams Qualifications - 5–8+ years of experience as a ServiceNow Analyst or similar role - Strong hands-on experience with ServiceNow analysis, design, configuration, and implementation - Prior experience serving as a team lead or supervisor, including people management responsibilities - Excellent communication skills with the ability to work effectively with both technical and non-technical stakeholders Requirements - Experience supporting large-scale or enterprise ServiceNow environments - Exposure to multiple ServiceNow modules and integrations - Experience leading complex projects or initiatives Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: - Ensures the accuracy, reliability, and operational health of the organization's ServiceNow CMDB and related ITIL processes. - This role is equally balanced between technical administration of the ServiceNow CMDB, Discovery, and Integrations, and ITIL-driven governance, configuration management, best practices, and process enablement. - Owns and optimizes the ServiceNow CMDB, including data models, governance, discovery, integrations, and platform support aligned to ITIL v4/CSDM. - Ensures CMDB data quality, reliability, and audit readiness through monitoring, reporting, troubleshooting, and continuous improvement. - Partners with ITSM, infrastructure, application, asset, and security teams to support impact analysis, root cause analysis, and dependency mapping. - Leads cross‑functional collaboration, mentor CMDB resources, and maintain documentation, standards, and roadmap initiatives. - Contributes to the achievement of strategic goals through the implementation of application support programs to improve business performance. - Advises on application security, upgrades, backups, and disaster recovery needs. - Prioritizes, investigates and diagnoses incidents and problems. - Assists with the implementation of agreed remedies and preventative measures and contributes to the development of strategies, policies, standards, procedures and tools. - Plans and agrees on the scope of configuration management processes and the configuration items. - Leads the assessment, analysis, planning and design of release packages including assessment of risk. - Manages and monitors application and compliance of security administration procedures. - Performs other duties as assigned. - Complies with all policies and standards. Qualifications - A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and requires 4 – 6 years of related experience. - Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. - Master's Degree preferred. Requirements - 5+ years supporting ServiceNow in an enterprise environment, including CMDB administration. - Strong knowledge of ServiceNow CMDB, Discovery, and integration principles. - Practical understanding of CSDM (Common Service Data Model) and how it supports ITSM/ITOM. - Experience administering integration workflows, MID Servers, APIs, and ETL pipelines. - Solid understanding of IT infrastructure components (servers, networks, cloud, containers). - Familiarity with: Transform maps, Script includes, Business rules, Scheduled jobs, Flow Designer. - Strong analytical skills and experience troubleshooting CI data accuracy and reconciliation issues. Benefits - Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. - Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. - Total compensation may also include additional forms of incentives. - Benefits may be subject to program eligibility.

• Define the long-term technical roadmap for the ServiceNow ecosystem. • Lead the design of complex integrations, custom applications, and automated workflows across modules. • Establish and enforce development standards, code reviews, and best practices. • Work closely with stakeholders to translate business needs into technical blueprints. • Stay ahead of ServiceNow releases to evaluate new features.