• Handle a team of Kannada TCs (Telecallers) up to a defined level when required & Performance Monitoring & Data Analysis. • Identify, onboard, and manage hosts and key contributors for 1:1 Audio/Video calls. • Develop and execute strategies to recruit and retain high-quality talent that aligns with the platform’s goals. • Ensure there is an adequate supply of live hosts and contributors to meet community demands and peak hours. • Oversee day-to-day operations of 1:1 Audio/Video calls, ensuring that sessions run smoothly and are staffed adequately. • Monitor host performance, providing feedback, support, and resources to ensure optimal community engagement. • Track and analyze key metrics such as call duration, host active days, Active hours, host call pick up rate, and overall host performance. • Use data to forecast demand and adjust supply strategies, ensuring that hosts have the right talent to drive engagement on call for users satisfaction and retention. • Report regularly on community performance, identifying trends and areas for improvement. • Develop and implement training programs for hosts to enhance their communication skills, engagement techniques, and adherence to community guidelines. • Foster a culture of continuous improvement and professional growth among hosts, encouraging innovation and creativity in their calls. • Develop strategies to expand the host and contributor base to new markets and languages. • Work on initiatives to grow active users and enhance the overall user experience & host growth.

• detect and investigate attempts to misuse Anthropic’s AI systems for influence operations, including AI-generated disinformation, coordinated inauthentic behavior, astroturfing, and narrative manipulation campaigns • conduct technical investigations using SQL, Python, and other tools to analyze large datasets, trace user behavior patterns, and uncover coordinated networks of threat actors conducting influence operations • develop influence operation-specific detection capabilities, including abuse signals, behavioral clustering techniques, and detection methodologies tailored to AI-enabled information manipulation • create actionable intelligence reports on influence operation TTPs, emerging narrative threats, and threat actor campaigns leveraging AI systems • conduct cross-platform threat analysis linking on-platform activity to broader influence campaigns across social media, messaging platforms, and other digital ecosystems • monitor and analyze state-sponsored and non-state influence operations that may leverage AI capabilities, with particular focus on operations originating from or targeting geopolitically significant regions • collaborate with policy and enforcement teams to make informed decisions about user violations and ensure appropriate mitigation actions • engage with external stakeholders including government agencies, platform integrity teams, academic researchers, and threat intelligence sharing communities • forecast how advances in AI technology—including improved content generation, voice synthesis, and multimodal capabilities—will reshape the influence operations landscape and inform safety-by-design strategies

• Identify Customer Needs • Lead discovery and qualification discussions with customers to identify their business challenges and technical requirements • Facilitate technical conversations to uncover customer needs and desired outcomes • Articulate complex technical concepts to both technical and non-technical stakeholders, translating business needs into potential solutions • Develop Industry-Leading Solutions • Generate industry-leading solutions and creatively assemble a portfolio of products and services to drive outcomes • Technically support sales conversations by answering product, architecture, and integration questions across Arctiq's portfolio • Collaborate with vendors and account teams to validate products and build accurate Bills of Material (BOMs) • Create comprehensive Statements of Work (SOWs) that effectively scope services for implementation • Estimate appropriate levels of effort and collaborate with engineering teams to align project expectations for successful delivery • Effectively design, price, and position managed services to sustain customer operations where appropriate. Coordinate with Arctiq’s managed services team to ensure alignment on outcomes. • Ensure Successful Delivery • Participate in project kick-off calls to ensure smooth transition from sales to service delivery • Maintain engagement with customers during service delivery to ensure continued alignment with desired outcomes • Build network within the company and bring in specialized team members for deeper expertise as required • Measure Results • Identify and track key success metrics for customer implementations • Evaluate project outcomes against customer expectations and business objectives • Assess financial outcomes for Arctiq and identify opportunities for improvement • Provide Thought Leadership • Stay current with emerging technologies and industry trends in Platform Engineering • Proactively engage with customers to share insights and identify potential value-added services • Apply a product mindset to platform solutions, focusing on user experience and continuous improvement • Recommend engineering systems and platform orchestration approaches that align with customer maturity levels • Educate customers on security and governance best practices within modern platform engineering • Build Personal Brand Alongside Arctiq • Contribute to marketing activities through customer workshops, webinars, and industry events • Represent Arctiq as a technical subject matter expert in industry forums • Maintain a broad technical understanding across all practices while developing deeper expertise in Platform Engineering disciplines • Build a network of relationships within customer organizations, Arctiq, and the partner community to effectively drive outcomes for customers and create financial success for Arctiq • Drive Organizational Improvement • Provide guidance and support sales teams on how to identify and prequalify opportunities within the Platform Engineering practice • Identify cross-selling opportunities during customer engagements • Provide feedback on internal processes and suggest improvements • Drive innovation within the organization • Identify skills gaps in service delivery teams and recommend targeted training opportunities • Provide technical mentoring and guidance to cultivate engineering talent • Contribute to internal knowledge sharing and communities of practice

• Handles physical documents and paper records to verify the eligibility of patients or members for healthcare services • Reviews paper forms, applications, or supporting documentation to gather and validate information such as insurance coverage, demographic data, and eligibility criteria • Organizes paper-based eligibility documents by creating and maintaining filing systems, ensuring proper document storage, and implementing strategies to improve accessibility and retrieval of information • Analyzes the paper-based information and documentation to determine the eligibility of patients or members for healthcare services • Performs manual data entry tasks to input eligibility information into relevant systems or databases • Ensures compliance with relevant healthcare regulations, policies, and industry standards in relation to paper-based eligibility operations in order to maintain patient confidentiality • Identifies opportunities to enhance the efficiency and accuracy of paper-based eligibility operations • Follows regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and personal development • Generates reports and analyzes data related to paper-based eligibility operations to help improve processes, address bottlenecks, and support decision-making